Summer 2007

Ask Me For Help

A guide to be used by UTSA employees in assisting students






Details/Web Site



Academic Advising Centers


Freshmen through seniors who are undecided (classification = UND) and exploring majors, or who are provisionally admitted

Tomás Rivera Center (TRC)

1604: UC 1.01.02

Downtown: DB 2.114



Freshmen with declared majors, or who are undeclared but have selected a college, including students participating in the UT Austin Coordinated Admission Program (CAP)

1604: Colleges’ Freshman Advising Center (CFAC), MS 2.02.18

Downtown: Downtown Colleges’ Advising Center, BV 1.304




Sophomores through seniors with declared majors

College center of their major (see directory listing on Web)


Architecture and Interior Design Majors (sophomores through seniors)

Monterey Street Building, BTC 122D, (across from DT campus)


Honors students

Honors College (and the college of their major)  JPL 4.02.10


Intercollegiate athletes (dually advised by advising center of major ) 

College advising centers (see listing)

PE Building 2.01.02


Cari Goodyear


Nino Berticelli


BAAS majors, Special Undergraduates (SU), Transient Students (TU)

Office of Undergraduate Studies Support and Technology Services, MS 2.02.18

Marian Paul




Details/Web Site



Graduate School


M–F: 8a.m.–5p.m.




M–R: 8a.m.–6p.m; F: 8a.m.–5p.m; *S: 9a.m.–1p.m.




M–R: 8a.m.–6p.m; F: 8a.m.–5p.m; **S: 9a.m.–1p.m.



M–R: 8a.m.–6p.m; F: 8a.m.–5p.m; **S: 9a.m.–1p.m.




M–R: 8a.m.–6p.m; F: 8a.m.–5p.m; **S: 9a.m.–1p.m.




M–R: 8a.m.–6p.m; F: 8a.m.–5p.m; **S: 9a.m.–1p.m.




M–R: 8a.m.6p.m; F: 8a.m.–5p.m; **S: 9a.m.–1p.m.



M-F:  8a.m.–5p.m




M-F:  8a.m.–5p.m.



M–R: 8a.m.–6p.m; F: 8a.m.–5p.m; **S: 9a.m.–1p.m.



M–R: 8a.m.–6p.m; F: 8a.m.–5p.m; **S: 9a.m.–1p.m.


* Office hours all Saturdays, except June 30th, for paperwork drop off/pick or to make advising appts. Advising by appt. only


**Office hours only on the following Saturdays during Summer:  June 2,  June 23, July 7, August 4, 11, 18 & 25





(University Health Professions Office)




The UHPO advises UTSA students interested in a health professions career.  This includes advising about academic coursework, other prerequisites and the application process.

 Students may schedule 30-minute appointments or ask brief questions during walk-in hours.


Students may obtain the office schedule by calling the office, or by accessing the Health Professions Web page.





MS 3.02.10


M–F:  8a.m.–5p.m.








Details/Web Site














Students may register and add/drop practically 24 hours per day on the dates designated on the semester Registration Schedule in ASAP.


Students with TSI  holds must add or drop classes through the advising center of their major, or, if they are undecided or provisional, through the Tomás Rivera Center.


Students dropping developmental courses must do so through their designated advising center.



Decided/declared: Advising center of their major


Undecided or provisional: Tomás Rivera Center



Automated Student Access Program   Quick Links on the UTSA home page




Permission to audit a class is given by the instructor and the Department Chair of the department in which the class is offered. After obtaining the required signatures and paying the required fee at the Fiscal Services Office, turn in the Audit Course Form to the Enrollment Services Center.       

Audit Course Forms are available online


Bus Passes

(VIA Student Discount)

NOTE:  Student Bus Passes are only available for the Fall and Spring Semesters.  There is no summer semester pass available.   The normal monthly bus pass rate of $25/month is ½ price for students, or $12.50/month.  Daily bus rides are also ½ price with a student ID.




Campus Housing - UTSA & Campus Living Villages



Off-campus Housing

All housing applications, issues and questions.

There are spaces available on campus for students who don’t have any housing.  Students should inquire with Housing, at Chaparral Village, for information about housing openings.


Office of Housing and Residence Life, Chaparral Village City Center


Monday–Friday, 8 a.m.–5 p.m.

Saturday, 10 a.m.–4 p.m.



Students who need help in getting information about off campus availability including searching for roommates and rooms/houses for rent should contact the Office of Student Life.

The Office of Student Life


UC 2.02.18





Details/Web Site




Career Services

Work study jobs, part-time and full-time positions posted on-line in Jobbank. Numerous workshops on career-related topics.  Appointments available for individual career counseling and job prep. skills.  Other services: resume review, mock interviews, career and job fairs, on-campus interviews, employer information sessions.

UC 2.02.04

BV 1.304

Monday–Thursday: 7:30a.m.–5:30 p.m.

Friday: 8:00 a.m.-5:00 p.m.; Evenings by appointment.












Undergraduate catalog is divided into two publications:  (1) UTSA Information and (2) the actual catalog with course descriptions and degree requirements. New students should refer to both. The catalog is revised every 2 years; UTSA Information  is revised each year. Students follow policies in the current Information Bulletin regardless of the year of the catalog they are under.

UTSA–1604: bookshelf between Enrollment Services Center (ESC) and the Offices of Admission and Registrar (catalog)


UTSA–Downtown: ESC (catalog)


UTSA Information is available online only


Graduate catalog  available at ESC and from the Graduate School

MS 4.01.50 (Graduate School) and second floor of MS building

UTSA–1604, 1604 and DT Enrollment Services Centers



Child Development Center


Licensed child care for approximately 96 children, infant through preschool. Center is NAEYC accredited. Current availability is determined by waiting list and varies per semester.  The UTSA sponsor and legal guardian of the child to be enrolled must be a full-time student, staff or faculty member at UTSA 1604/Downtown, Institute of Texan Cultures, or University Oaks/Chisholm Hall

Monday–Friday, 7:30 a.m.–5:30 p.m.

Southwest corner of the campus near Lot 11













Air Rowdy




Laptop Sales


Labs: Two fully-staffed laboratories at UTSA–1604 and one at UTSA–Downtown. Registered students may print up to 200 pages free before charges occur. All laboratories contain assistive technology. All user accounts must be activated at one of the Student Computer Lab Help Desks. UTSACard  required for service.

UTSA–1604: MS 1.03.6 and BB 2.01.20

UTSA–1604: Monday ­– Thursday, 7 a.m.– Midnight;

Friday, 7 a.m.– 9 p.m.

Weekend hours vary. Check Web site


UTSA–Downtown: FS 2.400

UTSA–Downtown: Monday–Thursday, 7 a.m.–10:30 p.m.

Friday, 7 a.m.– 6 p.m. Weekend hours vary. Check Web site

MS Lab–4557

BB Lab–7646





FS Lab–2725

55 PC's located in various kiosks at the 1604 and Downtown campuses


For Servicing - 5538

AirRowdy Wireless Network wireless access points can be found at this website.


Nearly all areas of the tri-campus community have coverage




The UTSA Gateway sales program for laptop computers is open for business.  For more information check the website:


Student Computing warranty service center is located in the Business Building Computer lab.  This support is only for purchasers of program systems.


Service Center: Monday–Friday, 8 a.m.–5 p.m.


BB 2.01.20









Details/Web Site



Counseling Services





Provides mental health services via individual, couples and group therapy to registered students at no cost

UTSA–1604: UC 2.01.04 (above the TRC)

Monday, Thursday and Friday, 8:00 a.m.–5:00 p.m.

Tuesday and Wednesday, 8:00 a.m.–7:00 p.m.


UTSA–DT: BV 1.308

Monday–Thursday, 8 a.m.–4 p.m.

(counselors also available by phone on Friday, 8 a.m.–5 p.m.)








Financial Aid


Processing and Disbursement








Tuition and Fee Loans


$300 Book Loans



Students enrolled at least half-time with required paperwork turned in, and file approved: aid will automatically disburse to student account. If disbursed aid exceeds costs for tuition and fees, a check for the remaining amount will be cut the following day and either mailed to the student or sent direct deposit, if arrangements have been made with Fiscal Services.


Students who have not completed all paperwork or have been terminated from financial aid must complete required paperwork for financial aid to process. 2-3 weeks should be allowed for financial aid processing. Please encourage the                   student to take out a tuition and fee loan.        




1604 (MS 2.02.35) & Downtown (FS 1.504)  Financial Aid/ Enrollment Services:


Monday – Thursday, 8:00 a.m.–6:00 p.m.

Friday, 8:00 a.m.–5:00 p.m.

*Saturday, 9:00 a.m.–1:00 p.m. (1604 Campus Only)


*Office hours only on the following Saturdays during Summer:  June 2, June 23, July 7, August 4, 11, 18 & 25












UTSA School



If financial aid does not cover the balance owed, or the student is not eligible for financial aid


Funds may be picked up at any Fiscal Services Office between

 9 a.m. and 4 p.m.



Enrollment Services Office: MS 2.02.35


Tuition and Fee Loans and cash book loans: 8 am – 5 pm



Freshman Initiative

Courses of study:

Developmental Writing and Freshman Composition (WRC)


HSS 4.03.02




Health Services–Student



Health care services available to registered students while classes are in session.



UTSA–1604: WRC 1.500

Monday–Thursday, 8 a.m.–7:30 p.m.; and Friday, 8 a.m. – 4:30 p.m., while classes are in session. Monday-Friday, 8 a.m.– 4:30 p.m. when classes are not in session.


UTSA–Downtown: BV 1.308

Monday–Thursday, 8 a.m.–4 p.m. while classes are in session.












Details/Web Site























If a hold is preventing a student from registering or making an add/drop, the student can access the Web (ASAP) to determine which office placed the hold on the student’s record. The office that placed the hold must remove the hold. Some of the typical holds that might be on a student’s record include:

AD   AC  GPA caution--see COLFA Advising Center

AD  Admissions Office (JPL 1.01.12); (work in progress; should be a future hold if for Spring 2007 grades, or final high school transcript)

AP  PR—First Time—see advisor

AT  Athletic

DF   Term GPA below 2.0–see  advisor

DI    Academic Dismissal

DR  Dismissed-reinstated–see advisor, CFAC: MS 2.02.18    (1604) BV 1.306 (DT)

EL   ELAP required   (for international students)

EN   Engineering Advising

ES   ESL required  (for international students)

                            FO  Fiscal Services Office (JPL 1.03.06, MS 1.02.04, FS 1.500D)

                            FS               Fiscal Services Office (JPL 1.03.06, MS 1.02.04, FS 1.500D)

        GS               The Graduate School (MS 4.01.50)

        HE               Health Services (RWC 1.500)

        HO              Housing

        IP                International Programs (MB 1.210)

        JA               Judicial Affairs (Formerly VP) (UC 2.02.18)

J2   Judicial Affairs (UC 2.02.18)

        LB               University Library (JPL 2nd floor, BV 2.314)

        OR  Orientation and Transition Services (UC 1.00.40)      

        PK               Fiscal Services Perkins Hold

        PR               Contact Advising Center

        RE               Registrar Office (JPL 1.01.12)

        RM             Remediation Hold – See Advisor

SP   Scholar Support Program - TRC (UC 1.01.02)

                            TA              TSI (Texas Success Initiative) - contact your Advising Center

TR   Transcript Review (Admissions evaluation–JPL 1.01.12)

        UP               Parking and Transportation (JPL 4.03.03)

U2  Parking and Transportation (JPL 4.03.03)

VP  Vice President Student Affairs (MB 4.108)


ID numbers


The Banner student records system assigns each student a 9-character identification number beginning with the “@” sign. (@XXXXXXXX) 


UTSACards have a 9-digit number starting with a “0” instead of @. On the Web, the first leading “0” should be replaced with “@”.





Details/Web Site



Learning Communities


Learning Communities assist first-year students by grouping 25 freshmen with a shared interest, or major, in 2-3 classes.


To enroll student in Learning Community:

Declared major – Colleges’ Freshman Advising Center (CFAC)

Undeclared major – Tomás Rivera Center (TRC)


MS 2.03.14




MS 2.02.18 (CFAC)


UC 1.01.10 (TRC)










BV 2.314 (UTSA–Downtown)


JPL 2.01.26 (UTSA–1604)





Meal Plans


Meal plans are not available during the summer.  Students may add Rowdy Dollars to their UTSA card by going to the UTSA Card Office




UTSACard Office, JPL 1.01.18

Monday – Friday  8 a.m. – 5 p.m.





Office Hours


Enrollment Services and





1604 ESC and MS Fiscal Services

Monday–Thursday, 8 a.m.– 6 p.m.

Friday, 8 a.m.–5 p.m.

*Saturday, 9 a.m.–1 p.m.


JPL Fiscal Services

 Monday–Friday, 8 a.m.–5 p.m.


Downtown ESC and Fiscal Services

Monday–Thursday, 8 a.m.–6 p.m.

Friday, 8 a.m.–5 p.m.


*Office hours only on the following Saturdays during Summer:  June 2, June 23, July 7, August 4, 11, 18, & 25







1604 Enrollment Services Center – MS 2.02.35

DT Enrollment Services Center – FS 1.504











Details/Web Site



Orientation–Road Runner Roundup





Students who transfer less than 30 hours are required to attend a Roadrunner Roundup New Student Orientation Program, and cannot register for classes until they have completed the program. 



Students with an Orientation Hold should be directed to Orientation and Transition Services.



UC 1.00.40


Hours: Monday–Friday, 8 a.m.–5 p.m.






Parking Permits















Parking permits are required for vehicles parked at UTSA–1604, UTSA–Downtown, The Institute of Texan Cultures, University Oaks Apartments, Chaparral Village, and Chisholm Hall residence areas.


Student Parking Permits: students not in possession of a parking permit must either purchase a prorated annual parking permit or pay at short-term pay spaces.


General Student Parking Lots

1604: Lots 1-B, 5–8, 10, 11, 12 (partial), 13 (remote),

 Tobin Lot (partial)

DT: Durango Loop lot, Monterey Lot, Under I-35, 

and Cattleman’s Square


Garages require a either a garage permit or hourly payment at a numbered short-term space


Resident Lots – 1-A, 12 (partial), 14, The Oaks Lots


All permit prices are pro-rated based on date of purchase.

Full Year Prices: Garage, $230; Student Resident, $170; Remote, $75 (Lot 13 only); Commuter, $115;  Motorcycle, $42.


Lot 13 is closed during the summer.  Remote permits are valid in general student spaces during the summer semester.


Short-Term, $1/hour



JPL 4.03.03


Monday–Friday, 8 a.m.– 5 p.m.



To purchase a parking permit, students will need to access ASAP and have their license plate number available.


Permits can be picked up at Fiscal Services



Office of Parking and

Transportation Services





Details/Web Site




Payment Deadlines



Term/Registration Time Frame     Payment Deadline

M (registered  April 9–May 10)        May 10

M (registered May 11–May 14)        May 15 (census)

F /T (registered April 9–May 28)      May 29

F (registered May 31–June 5)           June 7 (census)

T (registered May 31–June 5)           June 12 (census)

S (registered  April 9–July 5)            July 5

S (registered July 6–July 12)             July 16 (census)







Credit card payments: made online only through ASAP with MasterCard or Discover with a 1.855% surcharge


Electronic Check (E-check), or via the Advanced Payment System (APS). There is no charge to use the E-check or APS feature.


  Checks for tuition and fees may be placed in a drop box outside the Fiscal Services office at JPL 1.03.06 or MS 1.02.04.   Write UTSA student ID number on the check.  Please no cash in the drop box.

Check payments can also be mailed to the following address:


Attention: Fiscal Services

One UTSA Circle

San Antonio, Texas 78249


Cash payments can be made in person at any Fiscal Services office location, JPL 1.03.06, MS 1.02.04, or at UTSA–Downtown at FS 1.500D.


JPL 1.03.06    (1604)

Monday–Friday                8 a.m. – 5 p.m.

Drop box available


MS 1.02.32 (1604)

Monday–Thursday            8 a.m. – 6 p.m.

Friday                                8 a.m. – 5 p.m.

*Saturday                           9 a.m. – 1 p.m.

Drop box available


*Office hours only on the following Saturdays during Summer:  June 2, June 23, July 7, August 4, 11, 18, 25


FS 1.508 (DT)

Monday–Thursday            8 a.m. – 6 p.m.

Friday                                8 a.m. – 5 p.m.


All offices close at 5 p.m. when classes are not in session.







(Personal Identification Number)


Student ASAP account PIN is originally set as date of birth. Upon accessing ASAP for the first time, the student must  create a new PIN. Problems creating a new PIN may indicate that the date of birth is not correct in the student record. The student can verify the date of birth in the system and have it corrected (with driver’s license verification) at the Enrollment Services Center.




In most cases the PIN can be reset using the PIN reset button on ASAP or by calling the Enrollment Services Center at (210) 458-8000 or Toll Free (800) 669-0919. Students may also bring their photo ID to the Enrollment Services Center, or a student computer lab, to have the PIN reset. PINs are not reset via email.






Details/Web Site




Campus Recreation


Offers intramural sports, fitness programs, wellness programs; outdoor pursuits programs and club sports at both UTSA–1604 and UTSA–Downtown. 



The Recreation Center at the 1604 campus is undergoing an expansion and renovation project.  The new areas will open in Fall 2007.


UTSA–1604: Recreation Wellness Center (RWC)

Monday–Thursday: 6 a.m.– 10 p.m.

Friday: 6 a.m.– 8 p.m.

Saturday: 10 a.m.– 6 p.m.

Sunday: noon10 p.m.


UTSA–Downtown: DB 3.302 and 3.202

Monday - Friday: 11a.m.–2 p.m.








Registration Overrides








Permission to enroll in a closed class must be granted by the department of the college offering the class. Students must first check with the undergraduate advising center of the college that holds the course to determine if space is available. See the Summer 2007 chart for dates that designated department staff and academic advisors may process overrides—closed classes, co-requisites, advisor approval, major restrictions—and register students. If the advisor is unable to process the transaction, the student may bring an add form (obtained from the advising centers) with the proper signatures to the Enrollment Services Center for processing.




On-Campus Shuttle Service





Shopping Shuttle




Apartment Shuttle




VIA Routes 93/94




Shuttle service connecting 1604 campus buildings with parking lots




Shopping Shuttle for UTSA students living on campus


Connects 1604 campus to nearby off-campus apartments



Connects 1604 and DTC campuses; offers two park-and-ride locations for free parking and free bus to either campus



The North and South On-Campus Shuttles will operate

7:00 a.m.– 7:30 p.m. Monday-Friday when classes are held



Saturdays Only - Contact Star Shuttle



No apartment shuttle during summer semester



Operates seven days a week; times may vary.  Contact VIA



Office of Parking and

Transportation Services















Details/Web Site




Student Mass Emails/

(Lonestar email address)


The official means of communication from the University of Texas at San Antonio regarding administrative issues. Official communication, such as financial aid award notification, registration information, payment deadlines, and how to access student bills and grades, will be sent to this UTSA email address.


The official UTSA email address, along with the email username and initial password, can be found on the ASAP Welcome page just after logging on to ASAP. There are links on this page that go to the Lonestar email system. If a student wishes to use an email address other than the UTSA email address, they will need to go into the Lonestar email system and select the "Forward" menu option.




TSI (Texas Success Initiative)


Students with TSI holds are assisted by their assigned advising center. (Refer to advisor directory on Web.)


Freshmen with declared college majors



All students who are undecided, provisional or exploring majors



Sophomores through Seniors 



Special undergraduates (classification = SU) with TSI holds



The Colleges’ Freshman Advising Center, MS 2.02.18; or Downtown – the Colleges’ Downtown Advising Center, BV 1.304


Tomás Rivera Center, UC 1.01.02 or Downtown DB 2.114


The advising center of their major; or Downtown – the Colleges’ referred to the Testing Center, BSA 1.01.12.Downtown Advising Center, BV 1.306


Refer to the Testing Center, MS 1.01.04.







Details/Web Site




Testing Services









Placement Tests







CLEP Tests




THEA Tests


Math, Chemistry, and Foreign Language Placements, Credit-By-Examination (CLEP), ACT Residual (Downtown office only), THEA-CAT, THEA QT and Accuplacer, which is an alternative to the THEA test. For scheduled availability, see the Web Site.


Testing Services can only accept checks or money orders.



Register for Accuplacer, Math Placement and Chemistry Placement on line at  Placement test scores available online. Scores are not given over the phone. If scores cannot be accessed through ASAP, students may come to the Testing Services Office, with an ID, for a copy.



CLEP exams help students get credit for courses that students may not have the time or money to take.  Must register in person at Testing Services with checks or money orders.


THEA (formerly TASP) or Accuplacer exam scores available online. Scores are not given over the phone. If scores cannot be accessed through ASAP, students may come to the Testing Services Office, with an ID, for a copy.


All test registration must be done at least one day in advance.



MS 1.01.04



Monday– Friday, 8 a.m.–5 p.m.












Available at no charge at Enrollment Services with a photo ID, or written authorization if another person is to pick up for student. Maximum of five per day. Transcripts will not be provided to students with financial holds.


Effective June 1, there will be a 3-day processing time for transcript requests to be picked up.


Transcripts may be ordered online through ASAP.


Tutorial available at:








Details/Web Site




University Center


The University Center serves as the focal point for programs, meetings, dining, and relaxation for students, faculty, staff and university guests.


Monday, Wednesday, Thursday, 7 a.m. – 7 p.m.

Tuesday, 7 a.m. – 11 p.m.

Friday, 7 a.m. -5:30 p.m.

Saturday, 8 a.m.-5 p.m.

Sunday,  Closed







Students need to be registered for classes, have their Banner ID number, and have a valid photo ID in order to receive their UTSACard.


The Banner “@” sign is replaced with a “0” on the UTSACard. It should be converted back to the “@” sign when accessing records through ASAP.

(UTSACard = 012345678  Banner = @12345678)


Students wishing to apply the following types of funds to the debit (Rowdy Dollars) portion of their UTSACard can go to the following offices:

Financial Aid/Loan - ASAP  ( )  ($100 increments up to the $600 limit -  available in about 70 minutes)

    Check – UTSACard Office or Fiscal Services

    Credit Card – ASAP only

           Cash – Fiscal Services or any Cash Value Station




Office Hours:



Monday – Friday, 8 a.m.–5 p.m.



Tuesday and Thursday Only

8:30 a.m. – 5:30 p.m. (closed Monday, Wednesday, and  Friday)













Students may not drop their last class via ASAP, but must complete a withdrawal form. Withdrawal forms are available online, at the Enrollment Services Center, and at all academic advising centers.

Academic students must have the withdrawal form signed by an advisor and International Program advisor, if applicable.