In the Spotlight section of this newsletter, I invite you to learn more about Undergraduate Admissions, Orientation and Family Programs from Dr. George Norton, Associate Vice President, who oversees these departments within our division. Each of us must be cognizant of our role, individually and as a division, to support the recruitment and retention of our students. While recruitment and retention are not new to the higher education arena, the manner in which we attract, enroll and support the persistence of our students can make a significant difference in our journey to reach Tier One.
Last month, I asked, “What can we do to ensure that every interaction we have comes from an environment that is customer service-centered?” I asked this question to encourage dialogue in our departments about this very important topic. I appreciate your thoughts and suggestions and hope everyone took the opportunity to discuss our promise to provide excellent services and programs.
Providing excellent customer service day in and day out takes an unwavering belief and commitment in what you do. First you have to believe and then you have to commit to why you are here. We are here for the betterment of our students, their livelihood…their future. We are fortunate to work in an organization that inherently shapes the lives of so many individuals. Individuals, from all over the world, from all walks of life, who decided that UTSA is where they wanted to fulfill their hopes and dreams.
These hopes and dreams, if realized, have the potential of transforming lives, families and future generations. These hopes and dreams can ultimately change the course of history. We have been entrusted with the hopes and dreams of our students…a tremendous responsibility and opportunity. Let’s not forget why we are here. They deserve the best we have to offer, the best services, the best programs, the best educational experience possible.