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Staff Development Programs

True Colors  |  The Four C's  |  REACH  |

True Colors©

True Colors Logo True Colors© is a nationally recognized personality assessment instrument that the Division of Student Affairs utilizes as its common language. Staff and student workers are introduced to True Colors© through its Keys to Personal Success© curriculum instructed by ten facilitators from within the division that are certified by True Colors© International.

Student Affairs is dedicated to create a culture of trust and accountability to establish dedication to achieving excellence as a norm. One of the first steps to making this possible is the improvement of communication. A common language focused on our ability to understand human characteristics is vital to this growth. To date, the team has trained over 7,000 participants representing students, faculty, staff and community members.

In the True Colors© sessions:

  • Participants gain the tools to establish a common language in the work environment.

  • Participants are able to apply their learning to the strategic initiatives of the division.

  • Participants develop a sense of self and understanding of peers.

  • Participants build relationships across offices and departments.

  • Participants gain knowledge in how to create a safe and trusting work environment.

For more information or to request a session by one of our certified facilitators, send an email to

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Excellence in Service and Programming – The Four C's

Four C's Logo Excellence in Service and Programming: The Four C's is a conceptual model that ties the strategic vision developed by Student Affairs staff into realistic steps that provide a pathway to build excellence in all departments.

Staff participate in ongoing training and initiatives related to this shared view of excellence. Through these common experiences, staff at all levels are direct contributors to the success of the Division of Student Affairs.

The Four C's model also provides a continued emphasis on excellence, teamwork and staff focused on strategic success. The result is Excellence in Service and Programming with the Four C's: Communicate, Connect, Collaborate, and Create.

The model seeks to:

  • Develop a shared understanding across the division;

  • Clearly define what excellence in service and programming means; and

  • Be a springboard to the development of student learning outcomes, foster new programs, develop services, and assess progress.

Communicate, Connect, Collaborate and Create. Be UTSA!


To achieve excellence in service and programming, Student Affairs professionals must effectively communicate by:

  • providing clear, concise, knowledgeable, accurate and timely information;

  • using multiple means of communication;

  • identifying and anticipating needs;

  • serving as advocates;

  • suspending assumptions;

  • listening to understand;

  • understanding and respecting diverse perspectives;

  • interacting in a professional and courteous manner;

  • being accountable for our own actions;


To achieve excellence in services and programming, Student Affairs professionals must connect by:

  • making every interaction positive and memorable;

  • realizing every moment provides an opportunity to make a positive and lasting impact;

  • engaging the community in the process;

  • providing individualized attention;

  • building relationships and community;

  • recognizing the dignity and worth of the individual;

  • showing appreciation;

  • providing a nurturing and safe environment;

  • recognizing and honoring commonalities and differences.


To achieve excellence in services and programming, Students Affairs professionals must collaborate by:

  • effectively utilizing resources;

  • cooperatively working with others;

  • building and maintaining lasting relationships and community;

  • being open to change and diverse ideas;

  • practicing mutual respect;

  • creating synergy across the division and the university;

  • balancing service with operating procedures and policies;

  • learning to appreciate the duties and responsibilities of others.


To achieve excellence in services and programming, Student Affairs professionals must create unique and innovative experiences by:

  • recruiting individuals who are passionate about student success;

  • taking risks;

  • working to reduce obstacles;

  • building stability through our daily actions;

  • researching new trends;

  • fostering creative, safe and welcoming opportunities;

  • assessing and analyzing results;

  • encouraging input across the division;

  • challenging the status quo.

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Excellence in Student Learning - REACH

In a strategic effort to promote student learning and engagement inside and outside of the classroom through purposeful and intentional Student Affairs programs, divisional learning goals were developed to guide department efforts. These goals define what students should be gaining from our programs and services and provide synthesis for the departments’ approach to the strategic plan.

Download the REACH Worksheet for Students.

As a division, we promote and support student learning, focusing on these key goals: Responsibility, Engaged Citizenship, Active Leadership, Critical Thinking, Healthy and Balanced Living - REACH

  • Responsibility is being aware of expectations, utilizing available resources, and taking ownership for actions. It involves being accountable to self and others through ongoing self-awareness and respectful self-advocacy.

  • Engaged citizenship is connecting to and serving society for positive impact. It involves embracing cultural differences and maintaining inclusive relationships to improve the well-being of self and others.

  • An Active leader is someone who is flexible, can incorporate divergent views, create options, and motivate others. It involves effectively communicating, connecting and collaborating with others to effect positive change.

  • Critical thinking is the ability to effectively analyze and synthesize information. It involves purposefully questioning assumptions, clarifying values, and considering others’ perspectives to understand the rationale for decisions, values and opinions. It also involves the effective use of qualitative and quantitative skills to solve problems and promote success.

  • Healthy and balanced living is based on making good decisions in all aspects of life. It involves understanding academic, personal and professional priorities, as well as the impact that choices have on the physical, mental, social and spiritual aspects of well-being.

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