The University Ombuds adheres to the International Ombudsman Association ("IOA") Standards of Practice and Code of Ethics. Services are provided based on the following principles:
Communications are strictly confidential and the Ombuds will not confirm communicating with any party or disclose any confidential information without the visitor’s express permission or when there is an imminent risk of physical harm or is required to do so based on applicable University policy or the law.
The Ombuds is a resource for off-the-record conversations and informal dispute resolution only. No records or investigations, or mandates. The Ombuds is not HR. HR is a formal process with documented records and employee accountability. With the exception of HOP 2.34, Faculty Grievance Procedure, the use of the Ombuds is voluntary and not a required step in most grievance processes.
The Ombuds is a neutral resource for resolving issues, voicing concerns, and does not take sides. The Ombuds will impartially consider the interests and concerns of all parties involved in a situation with the aim of facilitating communication, assisting the parties in reaching mutually acceptable agreements that are fair and equitable, and consistent with the mission and policies of the University.
The Ombuds Office is not aligned with any person or department and is not an advocate for any person, group, or organization. The Ombuds Office is independent in scope and reports to the Office of Inclusive Excellence for administrative and budget purposes.