A face-to-face visit is typically the most helpful and the Ombuds offers a confidential, safe space to meet. The Ombuds will schedule a meeting with you at a time that works best with your schedule. If you are unable to meet in person, a phone conversation is a great alternative. Just remember, email is subject to open records requests. You may use email for the initial contact, but do not relay sensitive information.

If you work at the Downtown Campus, the Ombuds is available to visit you at that location. Please email her to schedule an appointment.

Remember that UTSA employees (faculty, staff and student) should contact the University Ombuds, and students should contact the Student Ombuds for their concerns.

The Ombuds Process:
Listen to concerns
Gather information
Propose solutions
Follow up


Donna Edmondson

University Ombuds

Office: MS 4.01.54
Phone: (210) 458-5605
Cell: (210) 843-2818


Carol Gonzalez

Student Ombuds

Office: Student Union (SU) at the Main Campus, Room 1.02.22
Phone: (210) 458-4040

Have you utilized the University Ombuds's assistance?

Please provide feedback about your experience via this anonymous online survey.

Take the Survey