Returning to Campus

If you have been using a UTSA computer at home, bring it into your office to ensure that you are able to work effectively right away

If you have a computer that remained dormant on campus during the pandemic, it will require many operating system, security, and application updates that could take several hours to download and install. Technology Solutions has been working to update as many of these devices as possible, but we would ask that you be prepared by bringing a UTSA computer from home if you have one.

If you took home additional peripherals like monitors, keyboards, or printers, check with your office management about what you should bring back to campus based on your work schedule. 

Don't forget to bring all the peripheral equipment you will need to work on campus, including mice, headphones/headsets, etc. 

IMPORTANT: Do not forget to bring any power adapters specific to your computer and peripheral equipment!

Logging into your UTSA computer on campus:  If you plan to use an on-campus computer that has not been turned on or used for a while, start by turning the computer on and logging onto the device using your UTSA credentials. 

The following are some common issues a user may experience:

• Changed or forgotten password
• Computers disconnected and/or moved. Please check your computer hardware and cable connections as they may need to be set up again.
• You may need to reconnect to the UTSA AirRowdy Faculty & Staff wireless network. Look for the wireless ID:  AirRowdy_Faculty_Staff and enter your myUTSA ID credentials. For additional information, click here.
• If you experience an issue signing in, please contact us at the Tech Café by email at techcafe@utsa.edu or by calling 210-458-5555.

If your computer has been shut down for a long period of time, it will need to have updates and patches installed.

• Leave your computer turned on and connected to the UTSA network (wired or using “AirRowdy_Faculty_Staff” Wi-Fi so updates can be pushed and installed automatically by UTS.
• In some cases, system updates and application patches may take several hours to complete. Plan accordingly by setting aside time to let updates run.
• Your computer may run slower than normal during the update process.
• Be aware: you may need to restart your computer one or more times during the update process.

Some of your applications may be outdated or have lost connection to UTSA licensing servers. It is recommended you check the applications you need are still working as intended.    

Some common issues a user may experience:

• Certain applications will update automatically when running. Others may need to be updated manually.
• Certain UTSA applications (ex: Microsoft Office) that need to communicate with our UTSA licensing services or requires a license purchase or an active subscription may have expired or show up as not licensed.
• If you experience an application issue or need assistance re-installing, updating, or relicensing software, please contact us at the Tech Café by email at techcafe@utsa.edu or by calling 210-458-5555.

Visit each device where you may need to print, scan, or copy documents. Conduct a test by sending a print/scan job to verify the device is working with your computer.

Some common issues a user may experience:

• Network printers and copies may have been updated, replaced or removed since you were last on campus.
• If you experience a printer issue or need assistance re-installing a printer driver or reconnecting to a network printer, please contact us at the Tech Café by email at techcafe@utsa.edu or calling 210-458-5555.

As the UTSA teams moved to a remote workforce due to the pandemic, UTSA staff and faculty transitioned to using the Cisco Jabber CNCT softphone service using your computer.  If you were using Jabber softphone service while working remotely, this service will continue working on campus in the same fashion.

Some considerations and common issues a user may experience:

• Please be sure to bring any headphones or earbuds for use with your Jabber softphone.
• Your physical telephone equipment may have been unplugged, moved, or stored away within your department. Please check with your office management to determine whether you still need a physical telephone.
• If you are reconnecting a physical CNCT Cisco telephone, please note that it requires a data wired connection to an active and available data port in your office location (refer to diagram below).
• If you experience a telephone issue or need assistance re-installing a telephone or reconnecting it to your computer, please contact us at the Tech Café by email at techcafe@utsa.edu or calling 210-458-5555.