ServiceNow Fundamentals
Below is a list of resources designed to help you succeed in using ServiceNow.
This is a set of free, short videos (generally 5-10 minutes each) that will introduce you the platform.
The videos are divided into six categories:
- User Experience
- Getting Started
- User Interface
- Process User and Manager Capabilities
- System Configuration
- Service Catalog
While each of these elements is important, this video will help frame your role as an ITIL Fulfiller.
ServiceNow offers a huge number of on-demand courses (some brief, some long) taught by ServiceNow experts and sorted by level of expertise. To take courses, create a learning plan, or pursue certifications, select “Register” in the top right corner of the page and create an account.
ServiceNow Product Documentation
To access all relevant product documentation for the platform and its applications, visit this page and select Release Version “Orlando” from the dropdown menu.
ServiceNow offers community forums on a variety of topics concerning the use of the SNOW platform.