[Business Affairs]

	UTSA Business Affairs Employee of the Quarter Recipients

2005 - 2006 2nd Quarter Recipient

		Jane Wilcox

Business Affairs is proud to recognize Ms. Jane Wilcox, Assistant Director, Parking and Transportation Services, as the 3rd quarter recipient of the Celebrating Excellence Award.

Though only at UTSA for five months, Jane has demonstrated leadership, innovation, and creativity in motivating Parking & Transportation Services personnel, improving collections, and achieving improved customer service.

Jane consistently empowers department personnel, resulting in significantly improved morale in the department. She doesn't step in to "do it herself" - she coaches staff members in their responses to customers, encourages them to handle customer service issues, and praises them as they step up to take on responsibility. 

She initiated a contest among the parking controllers to rename their position since "pc" makes one think of a computer and not a person responsible for the important activity of issuing citations and providing customer service in the field. After many creative submissions, the parking controllers are now parking assistants.

Working with the Advancement Office, the Office of the President, Student Affairs and others, Jane undertook a project to collect unpaid citations. This project required extensive work to assure that these offices were advised and had input. She also worked with the legal office and provided information to the U. T. System Office of General Counsel to assure all requirements were met with IT to provide a mechanism in obtaining needed information from the Department of Transportation and with other outside entities. The first phase of this project is complete, and netted more than $26,000. Jane identified the issue, formulated a path forward, collaborated with others throughout the University, took all of the steps necessary to make it happen. She then followed the collection of funds due to the University, identified and took necessary actions to establish new processes and procedures that assures proper future handling of unpaid citations. A successful project!

Jane also developed and implemented the use of a unique logo for the Parking & Transportation Services Department that assists customers in identifying the office and she took action to revamp the Parking & Transportation Services website that will soon be ready for roll out. To build UTSA spirit, Jane used her creativity and developed new artwork for the parking permit that incorporates Rowdy.

Jane consistently has a positive attitude, demonstrates a passion for the work that she does, and inspires those around her. Thank you and congratulations, Jane, for all you hard work and service to the university and Business Affairs!