FAQ: General Questions

The Current Students FAQ has information on registration, enrollment, financial aid/scholarships, housing, dining, and more.

Current Semester

In accordance with the stay-at-home orders issued by City of San Antonio and Bexar County, UTSA campus services have been virtualized to the extent possible. Exceptions include: 

  • Essential and critical facilities, public safety and other limited campus operations.
  • The John Peace and Downtown library are closed, although library resources and chat assistance will continue to be available online. Students needing internet access can reach out to the Tech Café.
  • Limited Housing and Residential Life support to serve those students living in university-owned housing who have been granted an exception to remain in the residence halls. 
  • Students scheduled to move-out of university-owned housing this week will still be allowed to do so. This is an important step to ensure that we reduce the number of students living in the halls as soon as possible. Students will depart according to the designated move-out schedule designed to ensure social distancing and the health and safety of all. Students who prefer to reschedule their move-out or make alternate arrangements may do so by emailing studenthousing@utsa.edu.  
  • Student Health ServicesCounseling & Mental Health Services, and Disability Services offices are open only for those students remaining in on-campus housing. Telephone and virtual consultations are available for all other students remotely. 
  • Roadrunner Café is open only to on-campus residents for take-away meals. 
  • For the time being, the Roadrunner Pantry on the Main Campus remains open for students facing food insecurity. We will work with our local officials to evaluate alternative locations and a plan for continued operation. Please email RoadrunnerPantry@utsa.edu.
  • Central Receiving and Mail Services are continuing to receive shipments and mail, but are not making deliveries. Call Central Receiving at 210-458-4591 or call Mail Services at 210-458-4598 for specific procedures.
  • Career Services is offering all the resources you need for your career search. Learn more about new online career services and virtual events >>

 The following campus services are closed:

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The academic calendar has been extended three additional days. The final day of classes will now be May 8, 2020. In turn, the exam schedule will be compressed to five days. Final exams will start May 11 and end May 15. Degrees will be conferred to students who are graduating this semester, however, in-person Commencement ceremonies previously scheduled for May 16-17 will be postponed. It is possible that the ceremony will be held later this summer or in the fall. Please see onestop.utsa.edu for regular updates. Permalink

Yes. Please send your name and email address to techcafe@utsa.edu so a staff member can confirm your inclusion on the appropriate everyone email list: faculty, staff or student.

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University Technology Solutions has compiled a list of Internet Service Providers on its Tech Resources page. We encourage you to review this list and choose the service that is right for you.

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At this time, parking permits are not required in Employee A, Employee B, Resident, or Commuter student spaces. Additionally, the parking garages will be open and available for parking at no charge.

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Parking permits for academic year 2020-2021 are currently available for purchase. You may purchase your permit now, or you may wait until later in the summer to make a purchase based on your needs and the conditions of the university.

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To the extent possible, campus services have been virtualized. With the exception of select locations, campus buildings will be locked. Exceptions include the Roadrunner Pantry, the UPS Store, Student Health Services, Student Disability Services, Counseling & Mental Health Services, the Roadrunner Cafe, and designated research locations.

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Campus Events

Given the “Stay at Home, Work Safe” order issued by San Antonio and Bexar County, all UTSA events must be postponed, canceled or conducted virtually.

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Travel Guidelines

See our Travel Guidelines page for the latest information regarding UTSA's international and domestic travel policies. Permalink

Have a question that's not answered here? Email coronavirus@utsa.edu

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