Performance Management

Performance Management

Performance management is the process of creating and maintaining a productive and efficient work environment where employees can fulfill their full potential. It encourages communication between the manager and employee throughout the year.

This communication process includes clarifying expectations, setting goals, and reviewing results. Goals and objectives are discussed throughout the year during routine employee/manager 1:1 meetings. This provides a framework to ensure employees achieve success through coaching and feedback.


UTSA Core Values


The annual performance evaluation cycle begins on September 1st each year and runs through August 31st. The evaluation has three phases: Goal Setting, Mid-Year Check-In, and Evaluations.

Year-End Timeline


Date Task Responsible Person
Throughout the year
  • Monitor, evaluate, communicate performance progress
Employee and Manager
Due March 31
  • Mid-Year Check In & Open Evaluation
Employee and Manager
Due August 9
  • Finalize & Submit Self-Evaluation
Aug. 10-31
Due Aug. 31
  • Finalize & Save Manager Evaluation(s) (please do not submit)
    Can begin work prior to 8/9
Sept. 1 - 29
  • Evaluation review period (Calibration)
    Complete and submit to second level once calibration is finalized
Manager, Division Leadership and People Excellence
Oct. 2 - 27
  • One-on-One Meetings to discuss evaluation
  • Acknowledge receipt of the evaluation; employee may include comments
Employee and Manager
Due Nov. 30
  • Submit SMART Goals for FY24
    Conversations should start at the beginning of FY24 (Sept. 1, 2023)
Employee and Manager

FY23 Cutoff Dates

  • Classified employees hired on or after March 1, 2023 will only complete a probationary evaluation for the current evaluation cycle.
  • Administrative and Professional employees hired on or after June 1, 2023 will not receive an annual evaluation until the next evaluation cycle.

Performance Rating Scales

Rating scales are used to evaluate employees on core values and competencies.

Each core value and competency have rating descriptors that aligns to the overall rating scale below.

  • 1 - Does Not Meet Expectations: Needs significant improvement in some or most areas.
  • 2 - Somewhat Meets Expectations: Often meets expectations but needs improvement in some areas.
  • 3 - Meets Expectations: Strong, solid performer who meets expectations and occasionally exceeds expectations.
  • 4 - Exceeds Expectations: Strong, solid performer who consistently meets expectations and often exceeds expectations.
  • 5 - Role Mode: Consistently performs above all that is required; makes unique contributions and achieves exceptional accomplishments.

Core Values

Our six core values are rated on scale of 1-5. When we think of our strategic vision and destination as an exemplar for strategic growth and innovative excellence, we think about our established six core values. These core values are at the center of everything that we do.

  • Integrity
  • Excellence
  • Inclusiveness
  • Respect
  • Collaboration
  • Innovatiion

Core Competencies

Competencies are demonstrable characteristics and skills that enable people to deliver superior performance in a given job, role, or situation.

Core Competencies



An important part of managing employee performance is setting goals for the upcoming year. A SMART goal is defined as one that is:

  • S pecific
  • M easurable
  • A chievable
  • R elevant
  • T ime-bound

A SMART goal incorporates the above criteria to help focus your efforts, develop reasonable objectives and increase the chances of achieving your overall goals. Each employee should enter three to five goals as a part of the performance cycle.

To establish your path to success, you will work with your manager to set SMART goals for the current fiscal year (evaluation period). Keeping your year-end evaluation in mind, it is important that you and your manager set expectations for the current year.

SMART Goal Resources:

During the mid-year check in, supervisors and employees will review performance, document the progress of SMART goals and make any necessary adjustments to the current goals. Employees should play an interactive role by adding notes about progress made toward goals.

Open Evaluation
Once the mid-year check in is complete, managers must open the evaluation in preparation for the self-evaluation and manager evaluation phases of the process. Please review Performance Management Training below for employee and manager guides on how to navigate the system for both tasks, as well as other resources.

The Annual Performance Evaluation phase of the evaluation process includes the employee self-evaluation and the manager evaluation.

The self-evaluation allows employees to reflect on progress toward established goals and performance in each core value and core competency. Employees are encouraged to complete the ratings, include comments about performance, and upload attachments to support performance progress.

Managers will complete the manager evaluation portion to include a review of the submitted self-evaluation and attachments. Managers will complete their review of the employee’s performance by selecting appropriate ratings and adding comments and attachments as appropriate.

Employees are encouraged to review the Performance Management rating descriptors to aid in the application and alignment of ratings.

Talent Management provides training on the annual performance evaluation process and more. Visit MyTraining or reach out to Talent Management for more information.

Register for Training

View Training Recordings

Manager and Employee Evaluation Meeting

UTSA's performance management process includes an end-of-year employee and manager evaluation meeting to review performance ratings. The meeting should be a collaborative discussion reflective of performance, including strengths and areas of opportunity for growth. Goals and next steps should also be discussed in preparation for the next performance year.

Once the employee evaluation meeting has been held, managers will share the evaluation with the employee within the ePerformance system. Once shared, employees will acknowledge receipt and add any final comments. Once complete, the evaluation will move into Historical Documents in the PeopleSoft system. The job aides above provide more details about this process.

New classified, benefits-eligible employees are considered probationary for the first six months of employment at UTSA. Each probationary employee is assigned a UTSA Probationary Review that includes 45-, 90-, and 160-day checkpoints. Managers can access their employees' probationary documents through the Team Performance tile in PeopleSoft.

For assistance completing the probationary review documents in PeopleSoft, refer to these job aids, which provide step-by-step directions.

For questions regarding the probationary review:

The performance evaluation is an opportunity for supervisors to develop, encourage and recognize positive performance and workplace behaviors. Supervisors should also identify and apply appropriate corrective measures to address any concerns about the employee's ability to meet the mutually agreed upon established performance expectations.

Handbook of Operating Procedures (HOP) 3.03 outlines the policy in detail.

Who is assigned an annual performance evaluation?
All benefits-eligible staff are assigned an annual performance evaluation.

  • Classified Employees
    • Those who are hired before the cutoff date of the current fiscal year receive two documents: the UTSA Probationary Review and the UTSA Annual Performance Evaluation.
    • Those who are hired on or after the cutoff date for the current fiscal year only receive the UTSA Probationary Review.
  • Administrative and Professional Employees
    • Those who are hired before the cutoff date for the current fiscal year only receive the UTSA Annual Performance Evaluation.
    • Those who are hired on or after the cutoff date for the current fiscal year will not receive an Annual Performance Evaluation until the new fiscal year.
  • Faculty
    • For information regarding the evaluation process for faculty, visit the Faculty Review webpage.

Why are the goals rated as achieved or not achieved and not on the five-point rating scale?
At this time, only the core values and core competencies are assigned a numerical rating. We will continue to evaluate the process to determine future adjustments and enhancements.

I would like to know more about the differences in the ratings of the competencies. How can I find more information?
Additional information and a breakdown of the values and competencies is found in the Performance Management Rating Guide.

What sections do I have to complete on my self-evaluation?
As an employee, you should review progress toward goal achievement, add comments and upload any attachments that support your performance. You will also need to enter numerical ratings for each core value and competency.

I am unable to access my self-evaluation to enter comments or ratings. What do I do?
Send an email to Talent Management so the team can troubleshoot and resolve the issue.

Will performance ratings be tied to merit this year?
At this time, we do not have any information related to merit for this year.

I accidentally submitted my self-evaluation before it was complete. How can I go back?
Reach out to your manager so they can reopen your evaluation.

How do I reopen a self-evaluation for my employee?
In the evaluation task bar on the left side, click Review Self-Evaluation and click View. Click the reopen link just above the Goals tab. For additional help, email Talent Management.

I accidentally submitted my manager evaluation before it was complete. How can I go back?
Notify your second-level supervisor and ask them to deny it or email Talent Management for assistance.

I am still completing my probationary period/I just completed my probationary period. Do I still have to do an annual evaluation?
Probationary employees hired before the established cutoff date will receive both a probationary review and an annual performance evaluation. Probationary employees hired after the established cutoff date will only receive a probationary review for that year.

My manager is on vacation and unable to move my self-evaluation to the next phase of the process. What do I do?
Email  Talent Management for assistance.