Technology Resources for Remote Working and LearningMarch 22, 2020
University Technology Solutions has the following tools in place for the UTSA community to facilitate getting their work done from home or any off-campus location.
University Technology Solutions is staffing phone lines and email. Connect with a Tech Café team member online weekdays from 7 a.m. to 7 p.m Monday through Friday. Or use the phone line or email. Call 210-458-5555 or email firstname.lastname@example.org.
Tools for the Entire UTSA Community
|Conduct meetings and share documentation
Which tool should I use?
(1,000 person per meeting limit)
Registered students can go to https://utsa.webex.com and use email@example.com to log into Webex Meetings on the upper right hand side of the screen. Please use firstname.lastname@example.org on all three screens, even though it may ask for email@example.com.
If you are a currently registered student who either previously or currently has been employed by UTSA, please use firstname.lastname@example.org to log in on all three screens.
Additional Webex Meeting resources can be found at https://utsa.edu/techsolutions/cnct.
All employees can visit https://utsa.webex.com and sign in with UTSA credentials on the upper right to access Webex Meetings. Employees will use email@example.com to log in. For additional information visit https://utsa.edu/techsolutions/cnct.
|Microsoft Teams||Students are encouraged to use the technology within Blackboard (Blackboard Collaborate Ultra) or Webex Meetings to collaborate remotely.||If you are unfamiliar with using Microsoft Teams, visit Microsoft Teams. A quick start guide is also available in pdf format.|
|UTSA Mobile App||The UTSA Mobile App can be downloaded from the App Store or Google Play and used with your UTSA login credentials. Features include, person-to-person chat, notifications and alerts, and directory.||The UTSA Mobile App can be downloaded from the App Store or Google Play and used with your UTSA login credentials. Features include, person-to-person chat, notifications and alerts, and directory.|
Blackboard Collaborate Ultra is a web collaboration tool integrated in Blackboard Learn. With Blackboard Collaborate Ultra you will be able to: join the browser-based sessions easily and quickly, engage in a virtual conference, and access virtual office hours.To learn more about Blackboard Collaborate, visit: https://odl.utsa.edu/blackboard-collaborate/
Blackboard Collaborate Ultra is a web collaboration tool integrated in Blackboard Learn. With Blackboard Collaborate Ultra you will be able to: engage your students in a virtual conference, offer virtual office hours, have your students work in groups, and do live presentations.To learn more about Blackboard Collaborate, visit: https://odl.utsa.edu/blackboard-collaborate/
|Zoom, BlueJeans, GoToMeetings, GroupMe, Google Hangouts, and other collaboration software||UTS currently does not support these applications, for information on how to use these applications, please visit the applications’ associated websites.|
|Complete work and assignments|
|Microsoft Office suite of software applications||To download your copy of Microsoft Office Professional Plus for Students, go to: https://www.utsa.edu/oit/services/software-and-application-support/OfficeProPlus.html||
To download your copy of Microsoft Office Professional Plus for Faculty and Staff, go to:https://www.utsa.edu/oit/services/software-and-application-support/OfficeProfessionalPlus.html
|Get tech support|
|Tech Cafe||Send a service ticket to firstname.lastname@example.org|
|Down Detector||Need to check if a service is down? Visit https://downdetector.com/ first!|
|Comcast Internet Essentials||Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the coronavirus.
Learn more: https://www.internetessentials.com/covid19
|Charter Spectrum Broadband||Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps.
To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
|AT&T||AT&T is suspending broadband usage caps for home internet customers, keeping public Wi-Fi hotspots open, and offering internet access for qualifying limited-income households for $10/month. AT&T will not terminate service of any wireless, home phone, or broadband residential due to an inability to pay their bill as a result of the coronavirus pandemic.|
|Sprint||Sprint is providing unlimited data to existing customers and will allow all handsets to enable hot-spots for 60 days at no extra charge.|
|T-Mobile||T-Mobile is providing unlimited data to existing customers and plans to allow all handsets to enable hot-spots in the near future.|
|Experiencing slower than usual internet speeds at home? Keep in mind that internet service providers (AT&T, Spectrum, etc.) are seeing an enormous increase in usage. Save work on your computer and upload it during slower usage periods. Test your connection speed online with SpeedTest.|
|UTSA Libraries Guide to Free Online Educational Resources||A guide to free educational resources for adults and children, maintained by UTSA Librarian Rachel Cannady.|
Tools for Faculty and Staff
|Access UTSA’s network|
VPN can be used to access PeopleSoft, Banner and the I:, S: and X: drives. If you do not know how to access VPN, please visit: http://www.utsa.edu/oit/FacStaff/Wireless/
OneDrive for Business is approved for Category I document sharing. (See https://security.utsa.edu/standard-for-data-classification/ for more information on data categories.)
|Duo Multi-factor Authentication||
If you have not registered for multi-factor authentication already, please visit https://passphrase.utsa.edu/ to register your device as you will be asked for push approval during the log in process for most of our internal information systems. Follow the steps to “Begin Setup” in the “Enter Your Contact Info” panel.
To see the step-by-step process outlined, visit: https://security.utsa.edu/duo-setup/
If you need to unregister a previously registered device from Duo, submit a service ticket to email@example.com.
|Remote Desktop||Instructions on how to access your UTSA office computer remotely. Certain steps must be completed on the OFFICE computer BEFORE leaving campus.|
|Phone calls using your office extension number|
For those who have received deployed CNCT tools, visit https://utsa.edu/techsolutions/cnct for more information about logging in to Jabber the first time and using Jabber to make and receive phone calls.
Should employees who have not received CNCT tools find a need to remotely make and receive calls to/from an office extension, additional steps will be outlined and this plan will be updated. Questions can be sent to firstname.lastname@example.org
|Transfer secure and large files|
|OneDrive||OneDrive for Business through Office365 can be used to transfer secure and large files.|
|Migrating data from i:drive and s:drive to OneDrive and Teams||Contact Tech Cafe at email@example.com for assistance with migrating files and folders from the i: and s: drives to OneDrive and Teams.|
|Encrypting emails||For all emails that need to be sent with information or attachments that contain sensitive information, please consult this Microsoft document on how to encrypt email messages, found at https://support.office.com/en-us/article/encrypt-email-messages-373339cb-bf1a-4509-b296-802a39d801dc|