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Registration Policies

Continuing Education Credit

Professional associations, boards, societies and organizations require their professional members to maintain their skills up-to-date. Many of our Extended Education programs are designated to issue Contact Hours and/or Continuing Education Credits (CEUs). Six Sigma and Lean Management programs offer UTSA CEUs based on classroom hours of the course or program at a rate of .10 per contact hour.


Registration fees are collected online through our online registration database. Protecting your information is important to us, and we do not store credit card information. Because payments are not made in person, Extended Education does not process credit cards using both magnetic swipe and EMV (Europay, MasterCard and Visa) computer chip security. Extended Education is not liable for fraudulent transactions. Please email for more information on this subject.

Refunds and Deadlines

Refunds and withdrawals are processed according to the following rules:

  • A full refund (minus $10 processing fee) will be processed when an email request to withdraw from a class is received six business days days prior to the start of the class

  • A 75% refund (minus $10 processing fee) is processed if withdrawal from class is within five business days from the start date. Extended Education must receive an email request to withdraw no later than 12pm (Central Time) on the last day before the start of the class

  • Please send your request to withdraw to

  • Full refunds are NOT allowed once classes have started.

  • Refunds are processed ONLY in the format payment was received. Payments made by credit cards will be refunded ONLY to the card used for payment.

Course Cancellations and Changes

Courses are subject to cancellation if minimum enrollment is not attained. Extended Education reserves the right to cancel low-enrollment courses when necessary, as well as change time, dates and locations of course offerings. If a class is cancelled, or changed, every effort will be made to notify participants by phone and/or email prior to the first class meeting. For cancelled courses, a full refund will be granted or the participants may request to be transferred to another course on a space-available basis.

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