UTSA Employee Relations |
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The Employee Assistance Program
Available 24 hours a day, 7 days a week
(210) 299-2400
1-800-442-0024 - After hours and/or Emergency
What is an Employee Assistance Program (EAP)?
Services provided by the EAP are a benefit to UTSA employees and are offered at no charge. An EAP provides confidential, professional assistance to help employees and members of their households resolve problems that affect their personal lives or job performance. The EAP specializes in helping people identify their problems, offer guidance, and locate resources when necessary.
Your calls and visits to the EAP are strictly confidential. It is designed to allow employees and their family members to seek help when needed.
Regular, benefits-eligible UTSA employees and their dependents are eligible to receive up to 8 free counseling sessions per year.
How can the EAP help?
Any problem that troubles you, becomes unmanageable or reduces your ability to concentrate can be brought to EAP at no cost to you. This includes but is not limited to:
• Stress • Alcohol or drug problems • Anxiety • Depression • Family and marital issues • Financial and debt issues • Job-related problems • Birth of a child or child rearing • Illness or death of a loved one |
• Conflict with co-workers • Teen issues • Interpersonal problems • Eldercare issues • Anger management • Resource & Referral • Problems related to violence • Balancing work and family • Post Traumatic Stress • And many others… |
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Additionally, reaching a healthy balance between work life and personal life is very important. The EAP coordinator assists in developing individualized resource plans related to any work or life problems. These services include:
• Counseling • Stress Management Training • Child Care Resource and Referral • Elder Care Resource and Referral • Seminars on Work/Life Balance • Managerial Training for Work/Life Balance |
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How do I schedule an appointment?
To schedule your free, confidential appointment with a counselor, call the EAP using the phone numbers listed below and identify yourself as an employee of UTSA, or a spouse or dependent of a UTSA employee, and ask to speak with a counselor. For convenience and privacy, your appointment may be scheduled at one of the six convenient neighborhood off-campus offices.
Using Leave Time
Employees will use their available sick leave time for EAP appointments that fall during their regular work hours. This provision does not apply to appointments that occur outside an employee's regular work hours and does not apply to mandated EAP referrals.
Day and evening appointments are available:
Phone Numbers:
(210) 299-2400
1-800-442-0024 - After hours/emergency
EAP Main Office Hours :
Monday – Thursday: 8:00 a.m. – 8:00 p.m.
Fridays: 8:00 a.m. – 5:00 p.m.
Saturdays: 9:30 a.m. – 2:30 p.m.
The EAP COUNSELOR is available on Campus:
1604 Campus
Multidisciplinary Studies (MS) Building - Room 2.02.46A,
Every Tuesday from 1 p.m. to 5 p.m.
Downtown Campus
Frio Street (FS) South Building - Room 4.548
Every Thursday from 1 p.m. to 5 p.m.
For an appointment with a counselor on Campus, please call (210) 299-2400
UTSA's Employee Assistance Program is administered through:
Family Service Association
702 San Pedro
San Antonio, TX 78212
(210) 299-2400
www.family-service.org
