The University of Texas at San Antonio

Job Description

Job Title: Network Technician/Support Specialist II

Code: 9392

Salary Grade: 58

FLSA Status: Non-Exempt

Department/Division: Office of Information Technology

Reports To: In accordance with specific departmental policies

Summary

· Function: To provide hardware/software support and the technical skills required for the installation, operation and optimization of digital network communication equipment.

· Scope: Responsible for installing and maintaining network communication equipment and software necessary for terminals, workstations, personal computers, and mainframe computers to effectively communicate over a computer network.

Duties

· Typical:

1. Provides technical support and knowledge of a network to include analyzing and monitoring the design and structure of the connections/configuration, managing performance of software packages, and administering network and exchange accounts.

2. Provides training and support of software packages to staff, faculty and management.

3. Consults with vendors, faculty, staff and management concerning projected enhancement to hardware/software and network capabilities.

4. Oversees and performs the physical set up of a network, assuring integrity of communication/connections; provides basic to moderate programming skills; and provides on call emergency support on a rotating basis.

5. Assists with the development of reports and procedures to optimize the benefits of network capabilities.

6. Performs other duties as assigned.

· Periodic:

1. May Train and lead lower level network support technicians concerning network/software functions.

Education

Required	Preferred
Associate’s degree in computer science or equivalent with emphasis on computer/management information systems.	Bachelor’s degree in computer science or equivalent with an emphasis on computer/management information systems.

Other Requirements

Required	Preferred
Criminal Background Check (CBC).	N/A

Experience

Required	Preferred
Two years experience relating to network communication/computer system hardware and software.	N/A

Equipment

Required	Preferred
Personal computers, printers, network test equipment.	N/A

Working Conditions

Usual	Special
General office conditions.	Ability to go underneath buildings and in manholes for inspection of cables for troubleshooting purposes.

Supervision

Received	Given
General supervision from immediate supervisor	General supervision of technical support staff

Accuracy

Proficiency in all phases of duties performed.

Internal Control

Within the scope of position duties, responsible for seeing that operations are effective and efficient, assets are safeguarded, reliable financial data is maintained, and applicable laws, regulations, policies and procedures are complied with.

Security Sensitive

Specific job requirements or physical location of some positions allocated to this classification may render the position security sensitive, and thereby subject to the provisions of section 51.215 Texas Education Code.