The University of Texas at San Antonio

Job Description

Job Title: Network Technician/Support Specialist I

Code: 9393

Salary Grade: 57

FLSA Status: Non-Exempt

Department/Division: Job available in different departments/divisions

Reports To: In accordance with specific departmental policies

Summary

· Function: To provide hardware/software support and the technical skills required for the installation, operation and optimization of digital network communication equipment.

· Scope: Responsible for installing and maintaining network communication equipment and software necessary for terminals, workstations, personal computers, and mainframe computers to effectively communicate over a computer network.

Duties

· Typical:

1. Provides technical support and knowledge of computers and/or a network to include setup of computers on university network; installing and configuring computer hardware and software; providing assistance to clients of the university; establishing and maintaining connectivity of academic systems; configure and installing network switches; and administering, troubleshooting, and repairing peripherals and software on workstations.

2. Provides training and support of software packages to staff, faculty and management.

3. Assists higher level network personnel with the development of reports and procedures to optimize the benefits of network capabilities.

4. Performs other duties as assigned.

· Periodic:

1. N/A.

Education

Required	Preferred
High School graduation or GED with some coursework and experience in computers and networks.	Associate’s degree in computer science or equivalent with emphasis on computer/management information systems.

Other Requirements

Required	Preferred
Criminal Background Check (CBC).	N/A

Experience

Required	Preferred
One year experience relating to network communication/computer system hardware and software.	N/A

Equipment

Required	Preferred
Personal computers, printers, network test equipment.	N/A

Working Conditions

Usual	Special
General office conditions.	Ability to go underneath buildings and in manholes for inspection of cables for troubleshooting purposes.

Supervision

Received	Given
General supervision from immediate supervisor.	N/A.

Accuracy

Proficiency in all phases of duties performed.

Internal Control

Within the scope of position duties, responsible for seeing that operations are effective and efficient, assets are safeguarded, reliable financial data is maintained, and applicable laws, regulations, policies and procedures are complied with.

Security Sensitive

Specific job requirements or physical location of some positions allocated to this classification may render the position security sensitive, and thereby subject to the provisions of section 51.215 Texas Education Code.