Title |
SD0205 - Telephone Etiquette |
| Course Description | This course is designed for anyone who uses the telephone as a communication device. It is especially effective for administrative assistants and secretaries who are ambassadors for their departments. Topics include: The power of perceptions - projecting a positive image; Techniques for: answering; holding; screening; transferring; placing calls; dealing with angry callers; taking messages. Participants will increase their effectiveness by using this valuable tool to their advantage. |
| Course Duration (hrs) | 3.5 |
| Who Should Take This Course | All employees (Workstudy students are welcome) |
| Prerequisites | |
| Contact Person | JUDITH VERDON - judith.verdon@utsa.edu |