Title |
SD0208 - Partners in Customer Service-3 Sessions |
| Course Description | This course is designed for those who are ready to meet higher challenges in serving the student as customer. This course focuses on building a service culture and handling more challenging face-to-face communications. Challenges to student satisfaction caused by system problems are addressed through creative problem solving and customer education. It is a must for those who are truly ready to go beyond the call of duty. Participants must attend all three sessions to receive a certificate of completion. |
| Course Duration (hrs) | Total 9.00 hours 3.00 hours each session (Session I, Session II, Session III) |
| Who Should Take This Course | All employees |
| Additional Course Information |
You must attend all 3 sessions. Enroll in Session I and you will automatically be enrolled in Session II & Session III. |
| Prerequisites | |
| Contact Person | JUDITH VERDON - judith.verdon@utsa.edu |