Title |
SU0526 - Difficult Discussions - Part 2 of 3 |
| Course Description | Difficult Discussions provides participants with the tools to confidently address potentially sensitive issues with others. The course provides a step-by-step process for preparing yourself and creating a safe environment where both parties feel comfortable having the discussion. The techniques used focus on recognizing, addressing and resolving differences. The overall outcome for the CPR Model is to generate a solution that works for both parties (win/win) while building/contributing to a positive relationship. |
| Course Objectives |
Participants will be able to identify the factors that make a discussion difficult, use the CPR process to prepare and facilitate a Difficult Discussion utilizing the resources and worksheets provided. Participants will also learn to promote/create an environment seeking mutual understanding. |
| Course Duration (hrs) | 3.50 |
| Who Should Take This Course | Supervisors who have completed SU 525. |
| Additional Course Information |
You must attend all 3 sessions. Enroll in Part I and you will automatically be enrolled in Part II and Part III. |
| Prerequisites | SU 525 |
| Contact Person | Verdon, Judith A |