Data Warehouse Support
This page contains a variety of resources which will enable users to obtain assistance via phone support, the data warehouse user community and/or the data warehouse manual.
Assistance can be obtained for technical, reporting and usability questions by contacting one of the following individuals, or using the Data Warehouse user group services.
|Brian Cordeau||Director of Reportingfirstname.lastname@example.org|
|Vanessa Sansone||Institutional Research Analystemail@example.com|
For Technical Assistance please send an email to firstname.lastname@example.org .
Data Warehouse User Group
The UTSA Data Warehouse User Group is a discussion forum for users built upon an online mailing list. Members can ask questions (seek community assistance), comment on solutions, and network with the members of the data warehouse community from the convenience of their regular email client (e.g.: Outlook, mobile devices, etc.). This is a spam proof, moderated service, meaning that messages are reviewed before posting. Subscribed group members receive messages via email directly to their UTSA account, or messages can be read by accessing the community website. Each member decides whether the individual messages are of particular interest by choosing to read, respond to, or disregard the messages.
This forum is one of several tools the warehouse support team utilizes for user group collaboration, train-the-trainer support, and announcements:
- Distributing system status reports
- Tips and Techniques
- Instructional mailings
- Archiving previous measage threads
- Announcing user training opportunities
To post a message to the user group membership, simple address it to email@example.com using your usual email client.