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Data Warehouse Support


This page contains a variety of resources which will enable users to obtain assistance via phone support, the data warehouse user community and/or the data warehouse manual.

Assistance


Assistance can be obtained for technical, reporting and usability questions by contacting one of the following individuals, or using the Data Warehouse user group services.

Reports Assistance

Name Title Phone E-mail
Brian Cordeau Director of Reporting 458-4705 brian.cordeau@utsa.edu
Vanessa Sansone Institutional Research Analyst 458-4792 vanessa.sansone@utsa.edu

Technical Assistance

For Technical Assistance please send an email to datawarehouse@utsa.edu .

Data Warehouse User Group

The UTSA Data Warehouse User Group is an discussion forum for users built upon an online mailing list. Members can ask questions (seek community assistance), comment on solutions, and network with the members of the data warehouse community from the convenience of their regular email client (e.g.: Outlook, mobile devices, etc). This is a spam proof, moderated service, meaning that messages are reviewed before posting. Subscribed group members receive messages via email directly to their UTSA account, or messages can be read by accessing the community website. Each member decides whether the individual messages are of particular interest by choosing to read, respond to, or disregard the messages.

This forum is one of several tools the warehouse support team utilizes for user group collaboration, train-the-trainer support, and announcements:

  • Distributing system status reports
  • Tips and Techniques
  • Instructional mailings
  • Archiving previous measage threads
  • Announcing user training opportunities
All Data Warehouse users are automatically subscribed to the user group forum with their completed request for access to the data warehouse. Users may request to unsubscribe from this service at any time but by doing so important announcements, tips and techniques from the user community will be missed.

Getting Started

To post a message to the user group membership, simple address it to datawarehouse@lists.sis.utsa.edu using your usual email client.

Support Documents

» Data Warehouse Access Request Form Click to Open Access Request Form

» User Quick Start Guide