Data Warehouse Support
This page contains a variety of resources which will enable users to obtain assistance via phone support, the data warehouse user community and/or the data warehouse manual.
Assistance can be obtained for technical, reporting and usability questions by contacting one of the following individuals, or using the Data Warehouse user group services.
|Brian Cordeau||Director of Reportingfirstname.lastname@example.org|
|Dr. Jinny Case||Sr. Institutional Research Analyst||458-8180||Jinny.Case@utsa.edu|
The Office of Institutional Research offers Data Warehouse Training Sessions on a monthly basis.
The course will:
- give users a general overview of the DW system
- show users the variety of data housed within the DW system
- enable users to create their own reports
- show users how to export reports into other software
Register at http://training.utsa.edu/course.php?id=CT0868
If you are unable to attend at these times or need advanced training please contact OIR at x4706 to set up an individualized training session.
Data Warehouse User Group
The UTSA Data Warehouse User Group is an discussion forum for users built upon an online mailing list. Members can ask questions (seek community assistance), comment on solutions, and network with the members of the data warehouse community from the convenience of their regular email client (e.g.: Outlook, mobile devices, etc). This is a spam proof, moderated service, meaning that messages are reviewed before posting. Subscribed group members receive messages via email directly to their UTSA account, or messages can be read by accessing the community website. Each member decides whether the individual messages are of particular interest by choosing to read, respond to, or disregard the messages.
This forum is one of several tools the data warehouse support team utilizes for user group collaboration, train-the-trainer support, and announcements:
- Tips and Techniques
- Instructional mailings
- Archiving previous message threads
- Announcing user training opportunities
To post a message to the user group membership, simple address it to email@example.com using your usual email client.
For Technical Assistance please send an email to firstname.lastname@example.org .