Snapshots Announcements Spotlight UTSA Athletics

June 2015, Issue 6

True Colors

Four Cs logo


Excellence in Service and Programming: Four C’s

CONNECT: To achieve excellence in services and programming, Student Affairs professionals must connect by:
        •   making every interaction positive and memorable;
        •   realizing every moment provides an opportunity to make a positive and
            lasting impact;
        •   engaging the community in the process;
        •   providing individualized attention;
        •   building relationships and community;
        •   recognizing the dignity and worth of the individual;
        •   showing appreciation;
        •   providing a nurturing and safe environment;
        •   recognizing and honoring commonalities and differences.

Outcomes of Excellent Connections for Service
        •   Retention rates increase
        •   Appreciate and value people
        •   Invest in the process and the university
        •   Positive university experience
        •   Be fully present
        •   Concerns and needs are understood and met
        •   Contacts are trusted and reliable
        •   Discussion is open, honest and fair

Outcomes of Excellent Connections for Programming
        •   Participation and retention rates increase
        •   Opportunities for interaction exist
        •   Sense of community and pride
        •   Appreciate and value people
        •   Invest in the process and the university
        •   Evidence of learning and engagement