CONNECT: To achieve excellence in services and programming, Student Affairs professionals must connect by:
• making every interaction positive and memorable;
• realizing every moment provides an opportunity to make a positive and
lasting impact;
• engaging the community in the process;
• providing individualized attention;
• building relationships and community;
• recognizing the dignity and worth of the individual;
• showing appreciation;
• providing a nurturing and safe environment;
• recognizing and honoring commonalities and differences.
Outcomes of Excellent Connections for Service
• Retention rates increase
• Appreciate and value people
• Invest in the process and the university
• Positive university experience
• Be fully present
• Concerns and needs are understood and met
• Contacts are trusted and reliable
• Discussion is open, honest and fair
Outcomes of Excellent Connections for Programming
• Participation and retention rates increase
• Opportunities for interaction exist
• Sense of community and pride
• Appreciate and value people
• Invest in the process and the university
• Evidence of learning and engagement