Banner Password Frequently Asked Questions

Which Password?

How Often Will My Password Expire?

What Happens When My Password Expires?

How Long Do I Have To Change My Password?

How Do I Change My Password In Banner?

How Do I Change My Password If It Has Already Expired?

What Are the Rules For Banner Passwords?

What If I Am Locked Out of My Banner Account?

What About Xtender?

Which Password?

Your Banner username and password are what you use to login to your Banner User Account. This is separate from most other accounts – it is used for Banner INB, Xtender, and accessing the PROD database through Crystal Reports, TOAD, and Access.

It is NOT the same as your myUTSA/network password, UTEID password, AppWorx password, etc.

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How Often Will My Password Expire?

Banner User Account passwords will expire every 180 days.

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What Happens When My Password Expires?

You will get a pop-up warning - click OK to continue:

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How Long Do I Have To Change My Password?

You will have 14 days to change your Banner password before you will be required to.

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What Are the Rules For Banner Passwords?

Password Requirements - Every password for a Banner User Account must adhere to the following password rules:

• Cannot reuse any of the last 10 passwords.
• Cannot be the same as the Username.
• Must be 8 or more characters.
• Must contain at least one letter (A, B, C, etc.)
• Must contain at least one number (1, 2, 3, etc.)
• Must contain at least one special character from this list only:
  • ! (exclamation mark)
  • % (percent sign)
  • * (asterisk)
  • + (plus sign)
  • - (dash)
  • / (forward slash)
  • : (colon)
  • ? (question mark)
  • _ (underscore)

Password Guidelines - Current password policy requires:

• The Banner User Account will be locked after 5 unsuccessful password attempts. The user will need to contact Student Information Systems Security for assistance.
• Password reset requests must be emailed from the user’s official UTSA staff email address (@UTSA.edu) to SISSecurity@UTSA.edu.

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How Do I Change My Password In Banner?

1. Log in to Banner with your current Username and Password.
2. Go to the Banner form GUAPSWD or click Change Banner Password from the My Links section of the Banner Main Menu:
   
3. The Password Change Form will open.
   
4. Enter your current password in Oracle Password.
5. Follow the password guidelines on the form (and in Password Requirements and Guidelines above) to create a New Oracle Password.
6. Enter your new password again in Verify Password.
7. Click the Save button.
8. If the password is accepted, you will be logged in. If the password is not accepted, you will be prompted to try again.
9. To verify it worked, log out of Banner and log in again with your new password.

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How Do I Change My Password If It Has Already Expired?

1. Log in to Banner with your current Username and Password.
2. You will get a pop-up that your password has expired.
3. Click OK.
   
4. You will be prompted to create a new password:
   
5. Enter your current password in Old Password.
6. Follow the Password Requirements and Guidelines to create a New Password.
7. Enter your new password again in Retype New Password.
8. Click OK.
9. If the password is accepted, you will be logged in. If the password is not accepted, you will be prompted to try again.

10. To verify it worked, log out of Banner and log in again with your new password.

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What If I Am Locked Out of My Banner Account?

Contact SIS Security by emailing SISSecurity@utsa.edu.

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What About Xtender?

If you use Xtender, you will need to re-synchronize your account.

1. After you’ve changed your Banner password, go to the Banner Main Menu.
2. Open Xtender through Banner by either clicking on the Xtender icon on the toolbar or going to:
   Tools > Banner Document Management Suite > Retrieve Documents.
   
3. A pop-up will inform you that your passwords have been synced:
   
4. Click OK.
5. Xtender should open.

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