FAQ: Health Treatment, Prevention and Wellness

Staying Healthy

If you are experiencing fever and respiratory symptoms (such as coughing or difficulty breathing), call your health-care provider or nurse advice line. Do not show up at a clinic or urgent care without calling first. Your provider will need to take special measures to protect other people in the clinic.

If you are a student:

If you are currently living on-campus, call the Student Health Services Nurse telephone triage line at 210-458-4142, menu option 3 Monday – Friday, 9 a.m.–5 p.m. to receive instructions before visiting Student Health Services.

If you need immediate medical care after-hours, call a local urgent care clinic or other provider. For all medical emergencies, call UTSA Police at 210-458-4911.

If you are a UTSA employee:

Seek medical support from your healthcare provider, or take advantage of a virtual doctor via MDLIVE.


Do not go to an urgent care or hospital to request a test. Call ahead to your primary care physician or a free clinic in the area for consultation and guidance.

UTSA students: If you are currently living on campus, call the Student Health Services Nurse telephone triage line at 210-458-4142, menu option 3, to receive instructions before visiting Student Health Services. This triage line is available Monday–Friday, 9 a.m. to 5 p.m.


The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.

CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.

  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

For information about handwashing, see the CDC’s Handwashing website.


Routine cleaning of frequently touched surfaces with soap and water followed by disinfection with an EPA-registered disinfectant is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings.

Wear disposable gloves when cleaning and disinfecting. Use unexpired diluted household bleach solutions (1/3rd cup bleach per gallon of water or 4 teaspoons bleach per quart of water), alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants.

Be sure to use all products according to the directions on the label. Clean and disinfect high-touch surfaces daily in household common areas such as tables, chairs, doorknobs, light switches, remotes, handles, counters, desks, toilets, and sinks. Remember to wash your hands immediately after removing gloves.

UTSA departments managing large communal spaces are following protocols to clean common areas of UTSA campuses.

Additional information about environmental cleaning and disinfection


Mental Health and Wellbeing

We understand that you may be experiencing feeling of worry and concern. If you would like to talk with someone, support is available to students through Counseling and Mental Health Services. Virtual appointments are available.

Read more about tips for managing distress and resources for support.


Similar to other natural or human-inflicted crises, the novel coronavirus outbreak brings an additional layer of stress and worry for members of the UTSA community who have personal connections to those who have the virus. This is a critically-important time for all of us to reinforce a community of care on our campus and support one another. If you would like to talk with someone, support is available to students through Counseling and Mental Health Services.

Additionally, individuals who have family or friends who are affected can:

  • Encourage your loved one to get care from a healthcare professional.
  • Stay connected to your loved ones while maintaining distance.
  • Channel energy into a caring letter, card or package for your loved one.
  • If applicable, connect to your spirituality.
  • Seek accurate information.
  • Have an objective outlook on risk factors and prognosis, it’s easy to get carried away with the worst case scenario.
  • Reflect on your strengths, as well as those of your loved ones.

Have a question that's not answered here? Email coronavirus@utsa.edu

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