FAQ: Current Students

Current Semester

The academic calendar has been extended by three additional days. The final day of classes will now be May 8, 2020. In turn, the exam schedule will be compressed to five days. Final exams will start May 11 and end May 15

Please see the Spring 2020 Academic Calendar for more information.

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The Drop Deadline and Withdraw Deadlines have been adjusted. Please see the Spring 2020 Academic Calendar for the new dates.

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In accordance with the UT System Board of Regents’ Rules and Regulations and upon recommendation by the UTSA Faculty Senate and the UTSA Academic Council, UTSA will adopt an optional Credit/No Credit (“pass/fail”) grading system for undergraduate and graduate courses for the Spring 2020 semester. This same temporary adjustment is being implemented at many other universities across the country that, like UTSA, have had to transition to online instruction in response to the pandemic. Other UT System institutions also are adopting similar temporary grading adjustments.   

Each instructor will determine if his or her course is suitable for a credit/noncredit grade (i.e., “pass/fail”). Students should be notified the week of April 6–10 whether their course has been designated as eligible for this grading option. For those designated courses, the student will decide whether she or he wants to receive a letter grade or credit/noncredit for the course; the tentative deadline is May 8, the last day of classes. If the student does not respond, the default will be the traditional grading scale. More details on this process is forthcoming.

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Now that UTSA moved to a fully remote workforce through May 31, final examinations necessarily can be conducted only through remote, virtual or online modalities. Any final examinations originally planned to be conducted in person and on campus will now need to be re-examined and reformatted as a part of our move to online instruction. Colleges will work with faculty to provide ideas, guidance and advice regarding various choices for final examinations conducted remotely. Faculty will notify their students of how the final examinations for their courses will be conducted.

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Mid-term grades were due March 23 and should go out after that point.
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The drop deadline for the spring semester is April 13, the last day for all students (undergraduate and graduate) to drop an individual course via ASAP and receive an automatic “W.” Please refer to the Registration Calendar for Spring 2020 for important dates.

If you have any questions regarding the drop or withdraw process, you can reach out to UTSA One Stop on Monday-Friday from 8 a.m.-5 p.m. (8:30 a.m. on Wednesday). 

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Counseling and Mental Health Services are available via phone and video conference. Call 210-458-4140, option 2, for more information or to get started. In-person/face-to-face services are limited to on-campus residents.

Students are also encouraged to use the online counseling app TAO, which offers self-help programs that are free to the UTSA community. TAO modules include depression, anxiety, communication, relationships and more.

Additionally, students are encouraged to follow Counseling and Mental Health Services on Twitter at @CounselingUTSA and on Instagram at @utsa_counselingservices to get the latest updates on its services.

An important note: Members of the university community should remember that the UTSA Behavioral Intervention Team remains available. Also, if an individual’s behavior indicates an immediate safety concern, please contact the UTSA Police at 210-458-4911.

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For students who are graduating this semester, degrees will still be conferred in May. However, in-person commencement ceremonies previously scheduled for May 16-17 will be postponed. It is possible that the ceremony will be held later this summer or in the fall.

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Internships and practicums will be assessed within each academic department as a part of the college’s academic continuity plan—and in consultation with the placement site—to determine whether they can continue as planned for the remainder of the spring semester. 

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By now, you should have heard from your professors and instructors regarding the specific revisions to your courses, including fine arts classes. Your faculty will address adjustments to the course syllabus, assignment changes, etc.

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By now, you should have heard from your professors and instructors regarding the specific revisions to your courses, including laboratory courses. Your faculty will address revisions regarding course syllabus, assignments, etc.

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Since classes are not being canceled and the spring semester withdrawal deadline has passed, no tuition reimbursement will be offered for dropped classes.
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UTSA has agreed to waive the installment loan late fee for the final payment, due March 31, 2020. If student holds exceed $1,000, please contact Financial Services at Financial.Services@utsa.edu or (210) 458-4221 to discuss payment arrangements for enrollment in the summer or fall 2020 semester.

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The university is developing a plan for partial reimbursement of parking permits, housing costs, and meal plans. Additional student fees are under review. More information will be provided as it becomes available. We appreciate your patience.

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When available, UTSA Libraries will provide online versions of textbooks for reserves. Students should use Get it for Me to request access to necessary reading materials.

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For the remainder of the semester, the library will allow unlimited item renewals and waive associated fines. If you have items checked out, please hold onto them until further notice.

If you are able, renew your materials online through My Library Account.

If you encounter issues or have any questions about your library account, please don't hesitate to contact us at circulation@utsa.edu. We will be as flexible as possible when it comes to these items and will address book returns when campus libraries open.

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Registration/Enrollment

UTSA is currently conducting all classes online through the end of the spring semester.

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Fall registration opened according to schedule beginning March 23. See the Fall Registration schedule.
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At this time, no decisions have been made to change to an online modality for summer classes that are currently scheduled for face to face. Please note that many summer classes are already scheduled in the online format, as it is a popular option selected by students.

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UTSA One Stop

You can speak in several ways via

  • Chat - Students can connect with UTSA One Stop via live chat through the One Stop website (onestop.utsa.edu).
  • Email - Students can email in questions from your preferred email address to onestop@utsa.edu. Responses are delivered within 2-3 days.
  • Video Appointments - Students can schedule an appointment with our One Stop counselor. Students will have the option to either call in or use the Webex video chat option on either your smart phone or laptop/computer. You can also request an appointment with a One Stop Counselor at https://onestop.utsa.edu/schedule-an-appointment/. Appointments are available from 8:30 a.m. until 12:00.p.m. and again from 2:00 p.m. until 4:30 p.m.

Please note: In-person, on-campus service has been suspended, and our call center will be closed temporarily.

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Paper documents can either be uploaded using Document Uploader https://uploader.it.utsa.edu/Account/Login or by emailing onestop@utsa.edu. Please do not email documents with sensitive information like social security numbers.

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Students can contact One Stop to speak about:

  • Admissions - check on the status of their admission application.
  • Financial Aid & Scholarships - check on the status of their financial aid and/or ask any questions about financial and scholarships.
  • Registration - ask questions regarding their registration status or to help troubleshoot registration issues.
  • Graduation - ask questions regarding their graduation status and/or general commencement information.
  • Holds - get assistance on understanding or resolving any holds on their student account.
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Parking & Transportation

The university is working through a plan for pro-rated reimbursements for several items, including parking permits. More information will be provided when available. We appreciate your patience.

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Parking permits for the academic year 2020-2021 are currently available for purchase. You may purchase your permit now, or you may wait until later in the summer to make a purchase based on your needs and the conditions of the university.

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Campus Services will extend the window to accept volunteer hours as alternative payment for parking citations beyond the typical 90-day period after normal campus operations resume. For details, please contact Campus Services.

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Citations issued will be considered on a case-by-case basis and may be appealed within 14 calendar days of the citation issuance date. If you received a citation, please contact campusservices@utsa.edu.

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Financial Aid/Scholarships

Students who are faced with financial difficulties due to COVID-19 related circumstances can apply for financial assistance using the UTSA Emergency Aid Application found on the Emergency Aid page. Please detail the reason for your request including the circumstances you are experiencing, such as temporary loss of job, medical emergency, or other COVID-19 related circumstances leading to financial distress. All circumstances will be considered. Within the application, relevant documentation should be attached. Funds are limited, and although we will strive to provide assistance to as many students as possible, every request may not be funded or fully-funded.

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No. There is no adverse impact to your financial aid that has already paid since you will continue your courses online.

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All spring semester classes have gone online so that students can continue instruction remotely. Students will not need to drop any courses during this period in which they are asked not to come to campus.

Students will see no reduction to their financial aid for this semester if they drop a course after census date. However, they could be at risk for having their future financial aid eligibility terminated based on Satisfactory Academic Progress at the end of the semester. There are appeal processes and the Department of Education has provided guidelines for financial aid offices for special circumstances due to the coronavirus. If there are concerns regarding your financial aid, please reach out to One Stop.

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If students withdrew from all classes after Feb. 10 and before Feb. 17, they will receive a 25% refund of tuition and fees. Students can see the various refund deadlines on the academic calendar. If they just drop individual courses and are still enrolled, they do not get a refund for any dropped courses after the census date.

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What's Open on Campus

To the extent possible, campus services have been virtualized. With the exception of select locations, campus buildings will be locked. Exceptions include the Roadrunner Pantry, the UPS Store, Student Health Services, Student Disability Services, Counseling & Mental Health Services, the Roadrunner Cafe, and designated research locations.

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In accordance with the stay-at-home orders issued by City of San Antonio and Bexar County, UTSA campus services have been virtualized to the extent possible. Exceptions include: 

  • Essential and critical facilities, public safety and other limited campus operations. 
  • The John Peace and Downtown library are closed, although library resources and chat assistance will continue to be available online. Students needing internet access can reach out to the Tech Café.
  • Limited Housing and Residential Life support to serve those students living in university-owned housing who have been granted an exception to remain in the residence halls. 
  • Students scheduled to move-out of university-owned housing this week will still be allowed to do so. This is an important step to ensure that we reduce the number of students living in the halls as soon as possible. Students will depart according to the designated move-out schedule designed to ensure social distancing and the health and safety of all. Students who prefer to reschedule their move-out or make alternate arrangements may do so by emailing studenthousing@utsa.edu.  
  • Student Health ServicesCounseling & Mental Health Services, and Disability Services offices are open only for those students remaining in on-campus housing. Telephone and virtual consultations are available for all other students remotely. 
  • Roadrunner Café is open only to on-campus residents for take-away meals. 
  • The Roadrunner Pantry on the Main Campus is open weekdays from noon to 4 p.m. The pantry continues to have ample supplies, and Roadrunners in need with a UTSA ID will be given a week’s worth of food. Visitors are asked to enter the Student Union through the northern entrance closest to the circle driveway near the tennis courts. Note that aside from Roadrunner Pantry and the UPS Store, all other Student Union operations and buildings are closed.
  • Central Receiving and Mail Services are continuing to receive shipments and mail, but are not making deliveries. Call Central Receiving at 210-458-4591 or call Mail Services at 210-458-4598 for specific procedures.
  • Career Services is offering all the resources you need for your career search. Learn more about new online career services and virtual events >>

 

The following campus services are closed:

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  • Although the John Peace and Downtown library buildings are closed, library resources and chat assistance are still available online
  • Telephone and virtual consultations are available for Student Health ServicesCounseling & Mental Health Services, and Disability Services.
  • TRC Tutoring Services is still available to help with tutoring, STARS sessions, STEM field courses and more. TRC will be moving all its appointment-based sessions and services online with remote-based support from tutors.
  • You can virtually contact UTSA One Stop in several ways: 
    • Chat - Students can connect with UTSA One Stop via live chat through the One Stop website (onestop.utsa.edu).
    • Email - Students can email in questions from your preferred email address to onestop@utsa.edu. Responses are delivered within 2-3 days.
    • Video Appointments - Students can schedule an appointment with our One Stop counselor. Students will have the option to either call in or use the Webex video chat option on either your smart phone or laptop/computer. You can also request an appointment with a One Stop Counselor at https://onestop.utsa.edu/schedule-an-appointment/
  • Students needing internet access can reach out to the Tech Café.
  • The Rowdy Campus Store is available online, with access to eBooks at no additional charge, free shipping on rental returns, deadline extensions and more. Visit the Rowdy Campus Store online for more information.
  • The Student Activities front desk is available online to answer questions for students, student organizations, faculty, and staff. Reach out to the Student Activities Virtual Front Desk Monday-Thursday from 8am-8pm and Friday from 8am-5pm.
  • The UTSA Recovery Center supports students who are in recovery, struggling with substance abuse or interested in learning more. Reach out to recovery@utsa.edu or join a meeting via Zoom. Follow them on Twitter and Instagram at @UTSARecovery.

    Individual Support
    Single sessions include assessment, consultations and recovery coaching. Students meet with licensed staff or practicum students for a consultation session to determine support and treatment needs.


    Recovery Support Groups
    Group members support each other while learning skills to build and maintain recovery and to develop positive social support typically lacking in early recovery. 
    • All Recovery Meeting: Mondays – 1-2p 
    • SMART Recovery: Tuesdays - 5:30-6:30p 
    • Alcoholics Anonymous: Fridays - 6-7p
  • The Student Union Information Desk is now available to answer questions via Live Chat. The hours for Live Chat are 9am-6pm from Monday through Friday. You can access the Live Chat feature by visiting the Student Union website, or by starting a chat online.
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The Rowdy Campus Store is available online, with access to eBooks at no additional charge, free shipping on rental returns, deadline extensions and more. Visit the Rowdy Campus Store online for more information.

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The John Peace and Downtown library buildings are closed, but library resources and chat assistance are still available online. Students needing internet access can reach out to the Tech Café.

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Yes, the UPS Store is open with reduced hours of operation for mail and package pick-up and storage. At this time, the UPS Store is open from 12 - 4 p.m. Monday-Friday. These hours are subject to change. Contact the UPS Store at 210-458-4945 for updates.

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Housing

At this time, all students who are able to must return home and stay home for the rest of the spring semester.  We hope everyone can complete their move-out by March 31

On-campus housing will remain available only for those exempted resident students who do not have any other living options and meet the following criteria:

  • A student who faces housing insecurity (homelessness or a precarious living situation)
  • A student who faces financial insecurity
  • An international student may fall into any of the categories above. Other criteria for international students include those:
    • Who have immigration, travel, and/or visa restrictions
    • Whose home is in a country currently designed at a CDC Warning Levels 2 & 3
    • Whose home is in an area with extremely limited internet connectivity

UTSA administered a survey to better understand the needs of students living in on-campus housing. The surveys were due on March 20, 2020.

Please reach out to studenthousing@utsa.edu with any questions. 

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A staggered checkout plan includes two suggested daily move-out time blocks to manage social distancing through the process. Within each time block, rooms or bedrooms have been coordinated to minimize contact within units or in hallways, elevators, stairwells or landings. Cleaning and sanitizing public areas will continue at heightened levels throughout the process.

Arrangements will be coordinated with residents unable to checkout by March 31 or who cannot return to campus to checkout. In many cases, alternative checkout dates or arrangements can be accommodated.

Please reference the move-out plans below:

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Plans are being developed to reimburse students on a pro-rated basis who have paid for on-campus housing, dining plans and other specific related campus services they cannot use as a result of the move out requirement. More details will be forthcoming.

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Chisholm Hall and University Oaks are owned by Campus Living Villages (CLV), a private company that operates on campus through a ground lease with the university. The university has reached an agreement with CLV to release students from their remaining rent payments effective April 1, 2020. Residents remain responsible for the cost of any damages or previously unpaid charges. Residents who inform CLV that they have no suitable housing alternative will be granted an exemption and be allowed to stay on campus.

Residents who are currently on site will be provided with an Express Checkout process. Residents who are not on site and cannot return to campus will complete a remote checkout process. Off-site residents will not be charged or penalized for having not checked out under the standard protocols, but they will be expected to return their keys. Residents whose belongings were left in their room will be allowed to pick them up at a later date or ship them to a permanent address.

View more information and resources for:

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Dining

Roadrunner Cafe is currently the only dining location open on campus, with take-out service for on-campus residents only. All food and beverages will be served in disposable containers. View the Roadrunner Cafe's hours of operation and weekly menus on the UTSA Dining website.
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The university is developing a plan for partial reimbursement of parking permits, housing costs, and meal plans. Additional student fees are under review. More information will be provided as it becomes available. We appreciate your patience.

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Veteran & Military Affiliated

CMAS staff are working remotely for the time being. Although we are not available for walk-ins, we are still responding to emails. GI Bill® and Hazlewood questions can be sent to vacertification@utsa.edu. All other military affiliated questions can be sent to veterans@utsa.edu. You may submit your GI Bill® and Hazlewood continuing enrollment certification requests via the document uploader.

GI Bill® checklists and the certification request form >> 

Hazlewood checklist and applications for new or returning students >>.

Learn more about student veteran resources available on UTSA's mobile app >>

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Your benefits were not affected for spring 2020. Additionally, federal legislation (S.3503) has been passed ensuring your benefits will not be reduced by taking online classes at UTSA until January 2021 OR the university returns to normal operations.

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Each case is handled individually. If you are activated, please contact us at veterans@utsa.edu. We will need your activation orders or memorandum from your unit regarding the activation. We will provide guidance on how to proceed and advocacy through the process. Please note that regularly scheduled drill and annual training is not typically treated as an emergent situation.

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Each case is different based on a number of variables including how far in to the semester you are and what type of benefit you are using. Please contact us at veterans@utsa.edu to inform us of any change in enrollment status and to get more information about how your benefits will be affected. If there is a mitigating circumstance that requires you to drop or withdraw, please provide that information, as such circumstances may influence how your education benefits are affected.

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Student Employees

Yes. The health and well-being of our Roadrunner community and the academic progress of our students are our top concerns, and we recognize that financial stability is an important element of student success. 

With UTSA’s transition to a temporary remote workforce, we want to provide our student workers as much flexibility as possible to continue working. To that end, both student employees and supervisors should follow these guidelines:

  • Supervisors should enable student workers to work remotely, exercising their full ability to flexibly identify activities, tasks and mechanisms that allow student workers to work remotely.
  • Student employees must have a signed telecommuting agreement on file with their supervisor.
  • You should continue to adhere to UTSA’s timekeeping process and schedule.
  • Check out these resources to consider and develop various alternatives that are suitable for work assignments during the remote working period:

Please communicate regularly with your supervisor regarding your work assignment and with any questions you may have.

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If you are unable to work remotely because you don’t have access to a device or internet, please work with your supervisor to find a suitable solution. Free internet access is being offered by several companies. Visit the Tech Resources page to learn more or contact UTS at techcafe@utsa.edu or 210-458-5555.

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With UTSA’s transition to a temporary, telecommuting workforce, we want to provide our student workers as much flexibility as possible to continue working. Supervisors have been instructed to exercise their full ability to flexibly identify activities, tasks and mechanisms that allow student workers to work remotely. We have provided some useful resources to help supervisors consider and develop various alternatives that are suitable for work assignments during the remote working period. 

Please discuss your concerns with your supervisor. If you ultimately choose not to continue your campus job this semester, please notify your supervisor.

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Work-study students can be paid for hours worked, regardless of work location. Please discuss your situation and work schedule with your supervisor, and please continue to report virtually to your campus job according to the direction of your supervisor.

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All UTSA faculty and staff have been asked to help minimize the impact this change has on students’ progress toward a degree. Since each circumstance varies, contact your internship supervisor and the instructor for your internship class to discuss options.

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Disability Services

Student Disability Services is working closely with students and their faculty to make all the accommodations necessary for this switch to virtual learning. For students who choose to drop a class, the university’s drop deadline for individual courses has been extended to Monday, April 13.

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We understand that online courses may not automatically include all the access needs for every student. Student Disability Services is working with campus partners in Academic Innovation to ensure Blackboard accessibility to your online courses. Although your instructors are informed about your accommodation needs through an accommodations notification email, the type of accommodations needed may differ than what is required in traditional, in-person classroom settings.

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To support the practice of social distancing, the Adaptive Test Center will not be proctoring exams for students unless they have an extenuating circumstance or need additional accommodation support that cannot be provided from their residence (e.g. Assistive Technology Equipment, Reader, Scribe, etc.). Please reach out to your Disability Specialist to discuss accommodations for online exams.

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Graduate Students

Staff in The UTSA Graduate School are working remotely to provide regular services, including applications processing, admissions, new program development and more. Please be advised that processing time may be delayed during this period.
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GTAs will deliver online instruction per University policy or assist their faculty supervisor with delivering online instruction per college policies. GRAs will continue their research activities as directed by their research advisors in line with VPREDKE guidelines. GRA/GTA appointments for summer will be handled by respective departments as usual.

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For lab/offsite/field data collection, please refer to VPREDKE for instructions, including IRB approvals/modifications.

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If students have already incurred costs for travel (e.g.: airfare, hotel/accommodation, registration fees) those costs can be reimbursed to the student through funding awarded to them by the Graduate School up to, but not to exceed, the amount of the award.

  1. For post reimbursements, any leftover funds must be returned to The Graduate School.
  2. If no costs have been incurred by students, but their conference travel has been cancelled, the full amount of the award must be returned to the Graduate School.
  3. For assistance with the processing of returning funds, please work with your departmental administrator with whom you worked for the travel.
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All meetings should be conducted virtually. Comp exams will take place this spring and will be assessed within each academic department—in consultation with the student, department and academic dean—to determine how best to proceed. Please see these graduate-students for more information.

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Comp exams will take place this spring and will be assessed within each academic department—in consultation with the student, department, and academic dean—to determine how best to proceed.

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All normal deadlines are currently in effect. Students should contact their advisor if they have specific questions.

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International Students

UTSA is continuing to deliver all services to international students and to graduates who are doing Optional Practical Training (OPT). UTSA International Services continues to serve as liaison between students and Homeland Security. Advising appointments will be conducted through Webex meetings via video or audio options. Please email international.services@utsa.edu to schedule an appointment.

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For every international student who is eligible, UTSA has extended their form I-20 so that they can return to school in the fall without additional paperwork.

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International students who are not able to go home can remain in their on-campus housing with access to the Roadrunner Cafe and other essential campus services.

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Both the Department of Homeland Security and the Department of State permitted the temporary move to all online classes during the COVID-19 pandemic. UTSA International Services has received approval from both federal agencies. In addition, UTSA International Services communicated the same information to all sponsoring agencies supporting international students. Please check with your specific sponsoring agency for more information.

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Students who have seen their on-campus employment affected by COVID-19 are eligible to apply for Economic Hardship through the United States Citizenship and Immigration Services (USCIS) office. International Student Advisors are assisting students with these petitions before sending to USCIS for adjudication. Also, UTSA International Services is working with Academic Health Plans to refund summer insurance premiums for any international student who returned to their home country.

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Homeland Security is now temporarily permitting electronic immigration documents to be sent by email to students. Express mail services are still available to students as needed. International Student Advisors will send the requested documents to the student via an express mail courier. 

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Student Success and Support

Tutoring is available through our online format. To request an appointment, complete the request form on the Tomás Rivera Student Success Center website. Once a request form is submitted, Tutoring Services staff will schedule the appointment and send the student information about their appointment. Email TRCTutoring@utsa.edu with any questions.

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All academic advising appointments will be offered online or via phone. Our academic advising team members will be available during normal business hours (Monday - Friday 8 a.m.–5 p.m. CST) to assist you. If a student has any questions or needs assistance, they should e-mail their assigned Academic Advisor. Visit the UTSA Advising website for more information and updates.

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Academic Success Coaching is offering virtual academic coaching appointments and workshops. Academic Success Coaches are meeting with students via virtual formats such as Webex. If you do not have access to the internet, coaches can meet with students over the phone. For students who live or did live in on-campus housing, Academic Peer Coaches are available to meet with you via Google Hangouts. Visit the ASC Workshops webpage to learn more and attend the Expert Learner Series workshops held via Blackboard Collaborate.

To schedule an academic coaching appointment with either a professional coach or a trained peer coach, students can complete the interest form at bit.ly/ascinterest, call the Academic Success Coaching office at 210-458-4694, or send an email to Academic.Coach@utsa.edu.

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Supplemental Instruction (SI) is being provided for all SI Courses and is connected via Blackboard Collaborate to the assigned courses. Students can visit the Tomás Rivera Center website for more information on how to access the SI sessions.

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The Math Matters Student Success Center tutoring lab is now available online. All students in supported courses have access to our Virtual Tutoring Lab through Blackboard Collaborate Ultra. Links to the Virtual Tutoring Lab are available in the student's WeBWorK and Blackboard course pages (look for a brightly colored link labeled "Virtual Lab"). No appointments are necessary. Just drop into the Collaborate course room, click on the "Raise Hand" button when you have a question, and you'll be matched with the first available tutor. If you have any questions on how to access our tutoring services, please send a message to the email address corresponding to the course in which you are enrolled, either MMSSC1053@utsa.edu or MMSSC1073@utsa.edu. Permalink

To continue receiving services from the Fostering Educational Success Center, contact Emily Miller at Emily.Miller@UTSA.edu for assistance. Campus coaching is available through remote services like Zoom, Microsoft Teams, WebEx, or over the phone. Check the FESC Facebook page or the FESC website for updates on FESC services. Email FosteringSuccess@UTSA.edu and a representative from the FESC will respond to you.

Note: New Supervised Independent Living (SIL) referrals will be assessed during this time alongside our partners in UTSA Campus Services and Family Tapestry. For the health and safety of all our students, new SIL housing may be unavailable at the time of the referral. For more information on SIL or community housing resources, please contact Emily Miller.

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Peer mentoring is available for freshman students through the First-Year Experience Program. Students can continue to schedule their peer mentor meetings by logging into their WC Online account at https://utsa.mywconline.net/ and choosing the “online meeting” option.

Additionally, peer mentoring through the UTSA First-Generation and Transfer Student Center is also available online. First-generation and transfer students who have been assigned a peer mentor through the First Generation Transfer Student Center can continue to schedule meetings by logging into their WC Online accounts at https://utsanantonio.mywconline.com/ and choosing the “online meeting” option. Permalink

If you have questions regarding registration or need assistance, a Student Success Transfer Advisor from Transfer & Transition Student Success Services will be available to assist. They will be answering phone calls between the hours of 8 a.m.-5 p.m., Monday-Friday. In addition, they will available for appointments via WebEx. Please call 210-458-8777 or email TransferAdvising@utsa.edu or you may contact them directly at the contact information below:

Damaris Ibarra (Caseload by last name A-L)
Student Success Transfer Advisor
Email: Damaris.Ibarra@utsa.edu
Phone: 210-458-7124

Sarah Sanchez (Caseload by last name M-Z)
Student Success Transfer Advisor
Email: Sarah.Sanchez@utsa.edu
Phone: 210-458-8777

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Have a question that's not answered here? Email coronavirus@utsa.edu

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Have Additional Questions?

If you are a current or prospective student, use the form below. Otherwise, please email coronavirus@utsa.edu.