Frequently Asked Questions
How much does the test cost?
Testing at Livingston Med Lab’s H-E-B Student Union testing location is $0 out of pocket for those with most major health insurance providers. Patients who are uninsured or have coverage from a provider Livingston Med Lab does not accept must pay $50 up front at the time of testing. A receipt will be provided and may be used to submit for reimbursement from outside health insurance providers.
Current UTSA students can get tested for free by appointment at UT Health Wellness 360.
Is the on-campus testing site at the HEB Student Union available to the general public?
Livingston Med Lab's on-campus testing location (HSU 1.002) is available to current UTSA students, faculty and staff, but is not available to the general public. Livingston Med Lab's Sonterra location (18322 Sonterra Place, Suite 101, San Antonio) is available to everyone.
What do I need to bring with me when getting tested at the on-campus testing location?
Please bring your UTSACard and a government-issued photo ID which will verify your date of birth (e.g. driver's license, passport).
When will I receive my results?
Results are available online 12-48 hours after testing. When your results are available, you will receive an email from firstname.lastname@example.org with an attachment which contains your results. When prompted for a password to open the attachment, enter the password 18322.
If you do not receive this email, be sure to check your spam folder. If you still cannot locate the email, contact email@example.com. In your message, indicate that you have not received your test results, and provide your name, phone number, and test date. A member of the COVID Response Team will contact you.
Where can I obtain a copy of the information that was provided at the testing site (e.g. results password, next steps)?
Download a copy of the On-Campus Testing Information Sheet.
What kind of testing is administered? What does the test show?
The on-campus testing sites administer a PCR (Polymerase chain reaction) test for COVID-19. The test can tell whether someone has the virus very early on, even if they don’t have symptoms. This test is only for the COVID-19 virus. It will not detect the presence of any other viruses or diseases. Please note that this test only detects the presence or absence of the virus at the time it is administered. It is possible to have a negative test and later contract the virus.
How is the test administered?
During the test, a technician will insert a special cotton swab in both sides of your nose and move it around for about 15 seconds. It won’t hurt, but it might be uncomfortable. The technician sends the swab to a lab to test the material from inside your nose.
Are my results shared with anyone?
If your test is negative, the results will be shared with you and Wellness 360 (for students) or Occupational Health (for faculty and staff). If your test is positive, your name will also be forwarded to San Antonio Metro Health, as required by health officials.
Am I required to get vaccinated?
At this time, UTSA does not require COVID-19 vaccination for UTSA students, faculty or staff.
I am a UTSA faculty or staff member. Does my supervisor need to be informed whether or not I have been vaccinated?
Your COVID-19 vaccination status is protected, confidential medical information.
You are not required or obligated to disclose your vaccination status to your supervisor, and supervisors should not ask their employees whether or not they have been vaccinated.
I am a UTSA faculty or staff member. If I get my vaccine during work hours, do I have to take sick/vacation leave to account for the time away from work?
For vaccine clinics held on campus, employees do not have to use accrued leave time. Employees who will be going off campus for the vaccine can flex their schedule to cover the time missed, if approved by their supervisor. If flexing cannot be supported, employees must use their accrued leave.
On-Campus Vaccine Clinics
Who is eligible for the COVID-19 vaccine?
The CDC recommends COVID-19 primary series vaccines for everyone ages 6 months and older, and COVID-19 boosters for everyone 5 years and older, if eligible.
Is there a cost for the COVID-19 vaccine?
COVID-19 vaccines are available to everyone at no cost to the patient.
Which vaccine is being offered at UTSA?
View the COVID-19 vaccines webpage to see which vaccine is being offered at each clinic. If more than one vaccine type is offered at the clinic, you may choose which vaccine you receive, providing you are eligible for it.
Are booster doses available at the on-campus clinics?
Yes, boosters are available at our on-campus clinics for those who are due to receive one per CDC guidelines.
How do I schedule an appointment for my second dose?
If you receive your first dose at our on-campus clinic, you are welcome to attend the following month’s clinic for your second dose, provided it is available. Alternately, you may schedule a second dose appointment with a local provider at your convenience.
Where can I park when attending a vaccine clinic on UTSA Main Campus?
The following parking options are available for on-campus COVID-19 vaccination clinics:
- Attendees with a current valid UTSA parking permit may park in available spots as designated by their permit type.
- Attendees without a current valid UTSA parking permit may use short-term hourly paid parking available at the Ximenes Avenue Garage (XAG), Bauerle Road Garage (BRG) or Tobin Avenue Garage (TAG).
View the Main Campus parking map here.
What accessibility accommodations will be made for patients attending on-campus COVID-19 vaccine clinics?
If additional accommodations are required, contact RecoveryOps@utsa.edu prior to your appointment and let us know how we can assist you.
How many doses of the vaccine are required?
Are there medical reasons for me to decline the vaccine?
Experts say the COVID-19 vaccine is safe for most people. Consult your doctor if you have questions or concerns about getting vaccinated. Additionally, you can visit the CDC’s website to review conditions for which contraindications and precautions are recommended for COVID-19 vaccination.
Consult your doctor regarding timing to receive the vaccine if you have been diagnosed with COVID-19 in the past 90 days and/or have received antibody treatments in the past 90 days for COVID-19 infection.
How can I ensure I am safe after receiving the vaccine?
All patients are encouraged to download the Center for Disease Control’s vaccine safety app.
What are possible side effects of the COVID-19 vaccine?
Visit the CDC’s website to learn about possible side effects of the COVID-19 vaccine.
These side effects are a sign that your body is building protection against the virus. These side effects may affect your ability to do daily activities, but they should go away in a few days. Some people have no side effects.
How do I report an adverse reaction to the vaccine?
First, you should contact your healthcare provider. If you are a student and you are currently living on-campus, call Wellness 360 at 210-458-4142, menu option 3, Monday - Friday, 9 a.m. - 5 p.m. You can also visit the Wellness 360 MyHealth portal to schedule a Telemedicine appointment online.
Then, you should visit Report an Adverse Event on the Vaccine Adverse Event Reporting System (VAERS) website and follow the instructions to fill out the VAERS online form or downloadable PDF.
You may also report your reaction through V-safe. V-safe is a smartphone-based tool created by the Centers for Disease Control and Prevention (CDC) that uses text messaging and web surveys to provide personalized health check-ins after you receive a COVID-19 vaccination. Through v-safe, you can quickly tell CDC if you have any side effects after getting the COVID-19 vaccine. Information on how to register for V-safe can be found here.
You should also notify the clinic which administered the vaccine about your adverse reaction, as it is recommended that they also submit a report to VAERS.