FAQ: Health Treatment, Prevention and Wellness

Staying Healthy

All students, faculty and staff are encouraged to closely monitor their health and well-being during this pandemic. COVID-19 symptoms may appear 2-14 days after exposure to the virus. Symptoms may include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you are experiencing fever and respiratory symptoms (such as coughing or difficulty breathing), call your health-care provider or nurse advice line. Do not show up at a clinic or urgent care without calling first. Your provider will need to take special measures to protect other people in the clinic.

If you are a student:

If you are currently living on-campus, call the Student Health Services Nurse telephone triage line at 210-458-4142, menu option 3 Monday – Friday, 9 a.m.–5 p.m. to receive instructions before visiting Student Health Services.

If you need immediate medical care after-hours, call a local urgent care clinic or other provider. For all medical emergencies, call UTSA Police at 210-458-4911.

If you are a UTSA employee:

Seek medical support from your healthcare provider, or take advantage of a virtual doctor via MDLIVE.


If you are a UTSA student living on campus:
Call the Student Health Services Nurse telephone triage line at 210-458-4142, menu option 3, to receive instructions before visiting Student Health Services. This triage line is available Monday–Friday, 9 a.m. to 5 p.m.

If you are a UTSA employee:
Call your health care provider or nurse advice line. Do not show up at a clinic or urgent care without calling first. Your provider will need to take special measures to protect other people in the clinic. Most importantly, if you are an employee continuing to work on campus, please stay home and do not report to work. Inform your supervisor that you will stay home, using sick leave until you hear from your medical provider.

Anyone living in Bexar County is eligible for a free COVID-19 test. The City of San Antonio Metropolitan Health District website lists testing locations and has an online self-screening procedure that you may use if you think you need to be tested. You may also call the City’s COVID-19 Hotline at 210-207-5779 or send an email to COVID-19@sanantonio.gov if you have questions.

Infectious disease experts at UT Health provide information here about if and when you should get tested for COVID-19.


The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow the CDC’s recommendations for using a face mask: Everyone should wear a cloth face covering when they have to go out in public, for example to the grocery store or to pick up other necessities. Face coverings should also be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of face coverings is crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

For information about handwashing, see the CDC’s Handwashing website.


The Centers for Disease Control and Prevention (CDC) recommends everyone voluntarily wear a face covering when in public spaces.

UTSA is providing face masks to staff working on-campus. Distribution is coordinated through area supervisors. Wearing a face covering is mandatory for employees while working on campus, with few exceptions.

Visit our page on Nonmedical Face Coverings for more information and tutorials on how to make your own mask.


Routine cleaning of frequently touched surfaces with soap and water followed by disinfection with an EPA-registered disinfectant is a best practice measure for prevention of COVID-19 and other viral respiratory illnesses in households and community settings.

Wear disposable gloves when cleaning and disinfecting. Use unexpired diluted household bleach solutions (1/3rd cup bleach per gallon of water or 4 teaspoons bleach per quart of water), alcohol solutions with at least 70% alcohol, and most common EPA-registered household disinfectants.

Be sure to use all products according to the directions on the label. Clean and disinfect high-touch surfaces daily in household common areas such as tables, chairs, doorknobs, light switches, remotes, handles, counters, desks, toilets, and sinks. Remember to wash your hands immediately after removing gloves.

UTSA departments managing large communal spaces are following protocols to clean common areas of UTSA campuses.

Additional information about environmental cleaning and disinfection


Campus Rec provides virtual group exercise classes that let you join your favorite instructors on Zoom as they deliver the workout directly to your living room. No equipment required. For a full list of classes and Zoom meeting codes, visit Stay Well with Campus Rec.


There are currently no FDA-approved treatments available for COVID-19 infection. Clinicians are currently managing cases through infection prevention and control measures and through supportive care, including supplemental oxygen and mechanical ventilation support. As in the management of any disease, treatment decisions ultimately reside with the patient and their health care provider.


Since many of the symptoms of COVID-19 and influenza overlap, it is strongly recommended that all students, faculty and staff be immunized with the seasonal flu vaccine as soon as it becomes available. Communication strategies emphasizing the importance of this vaccination will be developed for our campus community. On-site flu vaccine clinics will be available through Student Health Services (students) and Human Resources’ Occupational Health Program (employees).


Mental Health and Wellbeing

We understand that you may be experiencing feeling of worry and concern. If you would like to talk with someone, support is available to students through Counseling and Mental Health Services. Virtual appointments are available.

Read more about tips for managing distress and resources for support.


Similar to other natural or human-inflicted crises, the novel coronavirus outbreak brings an additional layer of stress and worry for members of the UTSA community who have personal connections to those who have the virus. This is a critically-important time for all of us to reinforce a community of care on our campus and support one another. If you would like to talk with someone, support is available to students through Counseling and Mental Health Services.

Additionally, individuals who have family or friends who are affected can:

  • Encourage your loved one to get care from a healthcare professional.
  • Stay connected to your loved ones while maintaining distance.
  • Channel energy into a caring letter, card or package for your loved one.
  • If applicable, connect to your spirituality.
  • Seek accurate information.
  • Have an objective outlook on risk factors and prognosis, it’s easy to get carried away with the worst case scenario.
  • Reflect on your strengths, as well as those of your loved ones.

Have a question that's not answered here? Email coronavirus@utsa.edu

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