Coronavirus Updates

Coronavirus Updates

Learning Online

Resources for Students

Digital Learning Tools

Blackboard Learn

UTSA’s Learning Management System (LMS) and your primary tool for accessing your course information

Blackboard Collaborate

Simple web conferencing solution in Blackboard built for interacting one-on-one and with groups

Webex / Zoom

UTSA faculty, staff and students have access to two different video conferencing solutions to support remote learning and communication

Adobe Creative

All UTSA students have access to the Adobe Creative Cloud suite of applications and services for digital design

ReadSpeaker

A text-to-speech tool that gives a voice to webpages and learning materials within Blackboard and is accessible to all learners

Tech Tools

A complete list of the tech tools and resources available to assist with learning and working remotely

Student Online Learning Support

Need help with online learning tools? Contact Academic Innovation at academicinnovation@utsa.edu or call 210-458-4520.

Having tech trouble? Email techcafe@utsa.edu or call 210-458-5555.

Resources & Support

Online Learning Resources

Accessibility

 24/7 BLACKBOARD SUPPORT

First line 24/7 support for Blackboard is now available to all faculty, staff and students.

  • Phone: Call 210-458-4520 and press option 1 to access Blackboard Support anytime.
  • Email: Blackboard Support can be emailed directly at utsa@edusupportcenter.com (for faster service, please use your UTSA email account)
  • Chat: coming soon
  • Self-help portal: coming soon

These channels are dedicated to our UTSA Blackboard environment specifically. Escalated tickets will be handled Monday-Friday, 8 a.m. to 5 p.m., excluding holidays. Comments or concerns? Contact academicinnovation@utsa.edu .

Academic Success Resources

Academic Advising

Academic Advisors and Transfer & Transition Advisors are still available Monday-Friday, 8 a.m. to 5 p.m. Details on how to reach them are on the Advising website >>

Academic Success Coaching

ASC offers one-on-one virtual coaching sessions and group workshops online! They are also taking the lead to develop resources to help students manage their time, reduce anxiety and be successful in your remote learning journey

Supplemental Instruction

Supplemental Instruction is still available, it has just moved online!

The Writing Center

Get help with each step of the writing process! Online appointments and tutoring available.

Peer Mentoring

The First Generation & Transfer Student Center and First Year Experience are continuing to offer peer mentoring and programming via WC Online.

Libraries

While the buildings are closed, UTSA Libraries has incredible online services available to you.

Student Assistance Services

Student Assistance Services is a central hub to assist students with navigating academic and non-academic matters related to their enrollment. 

Fostering Success

Supporting Roadrunners with a history of foster care, the Fostering Educational Success Center is offering remote coaching and emergency funding. The Student Independent Living (SIL) program is operational and accepting new referrals.

Wellbeing Resources

Counseling & Mental Health

Schedule online counseling sessions Monday-Friday 9 a.m. to 6 p.m. with Counseling and Mental Health Services. Call 210-458-4140 (option 2) or use their TAO mobile app.

Stay Well with Campus Rec

Stay active with fun, engaging activities offered through Campus Rec – from live group exercise classes, to one-on-one nutrition consultations, to fitness and wellness activities you can do from home.

Student Health

Student Health Services is providing telehealth services for all currently enrolled students. Call 210-458-4142 weekdays from 9 a.m. to 5 p.m. for a consultation.

Roadrunner Pantry

The Main Campus pantry is now operating on a self-service model. Guests will be asked to log in their personal information on site. Anyone with a UTSA ID can stop by weekdays from noon to 4 p.m. to get up to seven bags of food, limited to one visit per week. If you have questions, email RoadrunnerPantry@utsa.edu.

Financial Assistance

If you are facing financial hardship due to the impact of the coronavirus pandemic, be sure to visit the Financial Assistance Resources for UTSA Students. It includes instructions on how to apply for emergency funds as well as information on several other university and community resources available to help you. 
What’s Open on Campus?

To the extent possible, campus services have been virtualized. Check this complete list of campus offices and services and their operating status.