Roadmap: Latest Campus & Coronavirus Info | Scheduled System Maintenance Dec 2-10

Technology Resources for Remote Working and Learning

July 10, 2020

University Technology Solutions has the following tools in place for the UTSA community to facilitate getting their work done from home or any off-campus location.

Tech Café

University Technology Solutions is staffing phone lines and email. Connect with a Tech Café team member online weekdays from 7 a.m. to 7 p.m Monday through Friday. Or use the phone line or email. Call 210-458-5555 or email techcafe@utsa.edu.

See how easy it is to get tech support >>

Tools for the Entire UTSA Community

Conduct meetings and share documentation

Which tool should I use?
See our handy guide to determining the best platform to use for your meeting, class, presentation or event. Learn more >>

Tool Students Faculty/Staff
Webex Meetings

(1,000 person per meeting limit)

Registered students can go to https://utsa.webex.com and use abc123@utsa.edu to log into Webex Meetings on the upper right hand side of the screen.  Please use abc123@utsa.edu on all three screens, even though it may ask for firstname.lastname@utsa.edu.

If you are a currently registered student who either previously or currently has been employed by UTSA, please use firstname.lastname@utsa.edu to log in on all three screens.

Additional Webex Meeting resources can be found at https://utsa.edu/techsolutions/cnct.

Webex Online Training is available at Tech Cafe >>

All employees can visit https://utsa.webex.com and sign in with UTSA credentials on the upper right to access Webex Meetings.   Employees will use firstname.lastname@utsa.edu to log in. For additional information visit https://utsa.edu/techsolutions/cnct.

Webex Online Training is available at Tech Cafe >>

Zoom

(300 person per meeting limit)
All UTSA faculty, staff and students have access to the collaborative video conferencing solution Zoom to support remote learning and communication. By signing in with your UTSA email and passphrase, you will have access to a Higher ED Pro Zoom account. Visit Academic Innovation's Zoom Resources to get started. All UTSA faculty, staff and students have access to the collaborative video conferencing solution Zoom to support remote learning and communication. By signing in with your UTSA email and passphrase, you will have access to a Higher ED Pro Zoom account. Visit Academic Innovation's Zoom Resources to get started.
Microsoft Teams Students are encouraged to use the technology within Blackboard (Blackboard Collaborate Ultra) or Webex Meetings to collaborate remotely. If you are unfamiliar with using Microsoft Teams, visit Microsoft Teams. A quick start guide is also available in pdf format.
UTSA Mobile App The UTSA Mobile App can be downloaded from the App Store or Google Play and used with your UTSA login credentials.  Features include, person-to-person chat, notifications and alerts, and directory. The UTSA Mobile App can be downloaded from the App Store or Google Play and used with your UTSA login credentials.  Features include, person-to-person chat, notifications and alerts, and directory.
Blackboard
Collaborate Ultra

Blackboard Collaborate Ultra is a web collaboration tool integrated in Blackboard Learn. With Blackboard Collaborate Ultra you will be able to: join the browser-based sessions easily and quickly, engage in a virtual conference, and access virtual office hours.

To learn more about Blackboard Collaborate, visit:  https://odl.utsa.edu/blackboard-collaborate/

Blackboard Collaborate Ultra is a web collaboration tool integrated in Blackboard Learn.  With Blackboard Collaborate Ultra you will be able to: engage your students in a virtual conference, offer virtual office hours, have your students work in groups, and do live presentations.

To learn more about Blackboard Collaborate, visit:  https://odl.utsa.edu/blackboard-collaborate/
BlueJeans, GoToMeetings, GroupMe, Google Hangouts, and other collaboration software UTS currently does not support these applications, for information on how to use these applications, please visit the applications’ associated websites.
Complete work and assignments
Tool Students Faculty/Staff
Microsoft Office suite of software applications To download your copy of Microsoft Office Professional Plus for Students, go to:  https://www.utsa.edu/oit/services/software-and-application-support/OfficeProPlus.html

To download your copy of Microsoft Office Professional Plus for Faculty and Staff, go to:

https://www.utsa.edu/oit/services/software-and-application-support/OfficeProfessionalPlus.html
Get tech support
Tool Faculty/Staff/Students
Tech Cafe Send a service ticket to techcafe@utsa.edu
Down Detector Need to check if a service is down? Visit https://downdetector.com/ first!
Internet access
Tool Faculty/Staff/Students
Comcast Internet Essentials Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the coronavirus.
Learn more: https://www.internetessentials.com/covid19
Charter Spectrum Broadband Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps.

To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
AT&T AT&T is suspending broadband usage caps for home internet customers, keeping public Wi-Fi hotspots open, and offering internet access for qualifying limited-income households for $10/month. AT&T will not terminate service of any wireless, home phone, or broadband residential due to an inability to pay their bill as a result of the coronavirus pandemic.
Sprint Sprint is providing unlimited data to existing customers and will allow all handsets to enable hot-spots for 60 days at no extra charge.
T-Mobile T-Mobile is providing unlimited data to existing customers and plans to allow all handsets to enable hot-spots in the near future.
Experiencing slower than usual internet speeds at home? Keep in mind that internet service providers (AT&T, Spectrum, etc.) are seeing an enormous increase in usage. Save work on your computer and upload it during slower usage periods. Test your connection speed online with SpeedTest.
Educational resources
Tool Faculty/Staff/Students
UTSA Libraries Guide to Free Online Educational Resources A guide to free educational resources  for adults and children, maintained by UTSA Librarian Rachel Cannady. 
LinkedIn Learning An on-demand platform for skills building and training. To get started, log in using your myUTSA ID and passphrase.

Tools for Faculty and Staff

Access UTSA’s network
Tool Faculty/Staff
VPN

VPN can be used to access PeopleSoft, Banner and the I:, S: and X: drives.  If you do not know how to access VPN, please visit:  http://www.utsa.edu/oit/FacStaff/Wireless/

OneDrive for Business is approved for Category I document sharing. (See https://security.utsa.edu/standard-for-data-classification/ for more information on data categories.)

Duo Multi-factor Authentication

If you have not registered for multi-factor authentication already, please visit https://passphrase.utsa.edu/ to register your device as you will be asked for push approval during the log in process for most of our internal information systems.  Follow the steps to “Begin Setup” in the “Enter Your Contact Info” panel.

To see the step-by-step process outlined, visit:  https://security.utsa.edu/duo-setup/

If you need to unregister a previously registered device from Duo, submit a service ticket to techcafe@utsa.edu.

Remote Desktop Instructions on how to access your UTSA office computer remotely. Certain steps must be completed on the OFFICE computer BEFORE leaving campus.
Phone calls using your office extension number
Tool Faculty/Staff
Jabber

For those who have received deployed CNCT tools, visit https://utsa.edu/techsolutions/cnct for more information about logging in to Jabber the first time and using Jabber to make and receive phone calls.

Should employees who have not received CNCT tools find a need to remotely make and receive calls to/from an office extension, additional steps will be outlined and this plan will be updated.  Questions can be sent to techcafe@utsa.edu

Jabber Online Training is available at Tech Cafe >>

Transfer secure and large files
Tool Faculty/Staff
OneDrive OneDrive for Business through Office365 can be used to transfer secure and large files.
Migrating data from i:drive and s:drive to OneDrive and Teams Contact Tech Cafe at techcafe@utsa.edu for assistance with migrating files and folders from the i: and s: drives to OneDrive and Teams.
Encrypting emails For all emails that need to be sent with information or attachments that contain sensitive information, please consult this Microsoft document on how to encrypt email messages, found at https://support.office.com/en-us/article/encrypt-email-messages-373339cb-bf1a-4509-b296-802a39d801dc