Latest campus and coronavirus information Roadrunner Return Fall 2020

Coronavirus Updates

Coronavirus Updates

What's Open on Campus

Current for Summer 2020

UTSA has modified its operations for the remainder of the spring semester due to COVID-19. The university has moved all classes online, and the majority of faculty and staff are working remotely.

To the extent possible, campus services have been virtualized. Below is a list of campus offices and services and their operating status.


Available Physically & Virtually

Campus Operation Status

Central Receiving and Mail Services
Central Receiving
210-458-4591

  • Central Receiving and Mail Services are continuing to receive shipments and mail but are not making deliveries. Call for specific procedures.
  • For more information and instruction, please visit our Working Remotely page.

Counseling & Mental Health Services
210-458-4140, option 2
counseling.services@utsa.edu

  • Services are available to students via phone and video conference
  • In-person appointments are limited to students remaining in on-campus housing

Housing and Residential Life 
210-458-6200
studenthousing@utsa.edu

  • On-campus services are available only for students who have been granted an exception to remain in university residence halls.

Research Facilities and Labs
210-668-3313
michelle.stevenson@utsa.edu

  • Limited research activity is continuing.
  • Researchers may contact Associate Vice President for Research Integrity Michelle Stevenson with any questions. 

Roadrunner Pantry
210-458-EATS (3287)
RoadrunnerPantry@utsa.edu

  • The Main Campus Roadrunner Pantry remains open for students who are facing food insecurity.
  • Hours are noon to 4 p.m., Monday-Friday
  • The Downtown Campus location is closed.

Student Health Services 
210-458-4142
StudentHealthServices@utsa.edu

  • Telephone and virtual consultations available for all students
  • Limited in-person visits are available to currently enrolled students

UPS Store
210-458-4945
store6150@theupsstore.com

  • Remains open Monday-Friday, noon to 4 p.m. for mail and package pick-up and storage. Hours are subject to change.

Available Virtually

Campus Operation Status

Academic Advising

  • Academic Advising’s physical locations are closed, but remote advising is available through email, phone or virtual (Webex) meetings.
  • Academic Advising team members are available Monday-Friday, 8 a.m.-5 p.m.
  • Students should contact their assigned Academic Advisor for assistance or with any questions.

Academic Success Coaching
Tomas Rivera Center
210-458-4694
Academic.Coach@utsa.edu

  • Academic Success Coaches are meeting with students via virtual formats or over the phone

Campus Technology Store
sales@campustechnologystore.com

  • The Campus Technology Store is accepting orders online and is able to ship products to clients. All orders over $100 ship free.

Career Services 
210-458-4589
career.services@utsa.edu

Center for Military Affiliated Students

vacertification@utsa.edu – for GI Bill and Hazlewood

veterans@utsa.edu – all other military-affiliated questions

  • Staff are working remotely and responding to email.
  • In-person, on-campus service has been suspended, and the call center is temporarily closed.

Community Outreach & Transfer Recruitment

  • Staff are working remotely and responding to emails.
  • Transfer Specialists are meeting with students virtually.

Disability Services
210-458-4157
disability.services@utsa.edu

  • All SDS staff are available virtually Monday through Friday 8 a.m. to 5 p.m
  • If on-campus services are needed, please contact office for further information.

First-Generation and Transfer Student Center
210-458-7469
fgtsc@utsa.edu

  • Peer mentoring is available online.
  • First-generation and transfer students who have been assigned a peer mentor can continue to schedule meetings by logging into their WC Online account and choosing the online meeting option.
Fiscal Services
1-800-458-8000
fiscal.services@utsa.edu
  • RowdyPay is available 24 hours a day for payments and account information.
  • Fiscal Services representatives are available by phone, Monday-Friday, 8 a.m. to 5 p.m.
  • Email your questions from your preferred email address to fiscal.services@utsa.edu. Responses are delivered within 1-2 days.

Fostering Educational Success Center
210-458-6958
FosteringSuccess@UTSA.edu
Emily.Miller@utsa.edu

  • Campus coaching is available remotely
  • Emergency funds are available to access
  • SIL is operational and accepting new referrals
  • Check the FESC Facebook page or the FESC website for updates on FESC services

Libraries
210-458-4574
Chat via Blue Crew widget

  • Library resources available online, including Databases and Research Guides
  • Blue Crew chat hours: Monday-Thursday: 9 a.m.-11 p.m.; Friday: 9 a.m.-5 p.m.; Saturday: 11 a.m.-7 p.m.; Sunday: noon-10 p.m.
  • See the full list of online services and library FAQs.
  • Contact your librarian for additional assistance or consultations.

Math Matters Student Success Center

MMSSC1053@utsa.edu or MMSSC1073@utsa.edu for general help

 

  • Tutoring is available online:
    • Monday-Thursday, 9 am.-7 p.m.
    • Friday, 9 a.m.-5 p.m.
    • Sunday, 1 p.m.-6 p.m.
  • All students in supported courses have access to the Virtual Tutoring Lab through Blackboard Collaborate Ultra. No appointments are necessary.
  • Contact your instructor for help with a specific course.

One Stop
210-458-8000 or
800-669-0919
onestop@utsa.edu

  • Talk with a One Stop counselor online or by phone to get answers about financial aid, admissions, registration and more via the new chat feature available from One-Stop Enrollment and Future Roadrunner websites Counselors are available weekdays from 8 a.m. to 5 p.m. (8:30 a.m.-5 p.m. on Wednesdays).
  • Email your questions from your preferred email address to onestop@utsa.edu. Responses are delivered within 2-3 days.
  • Video Appointments can be scheduled with a One Stop counselor. Appointments are available from 8:30 a.m.-noon and 2-4:30 p.m.

Orientation and Family Programs
210-458-4724
orientation@utsa.edu

  • All phone messages and email inquiries are receiving responses on a daily basis via email and phone.
  • The Orientation Reservation System is currently open for students to sign up for summer or fall orientation programs.
  • April and May in-person orientation programs have been converted to an online orientation program format.

Peer Mentoring
First Year Experience Program
210-458-6059
Firstyearexperience@utsa.edu

Recovery Center
recovery@utsa.edu

  • Supports students who are in recovery, struggling with substance abuse or interested in learning more.
  • Join a meeting via Zoom and follow us on Twitter and Instagram at @UTSARecovery.

Rowdy Campus Store
210-458-4220
utsa@bkstr.com

Student Activities
210-458-4160
getinvolved@utsa.edu

Student Union
210-458-4735
studentunioninfo@utsa.edu

  • Information Desk is now available to answer questions via Live Chat from 9 a.m.-6 p.m., Monday-Friday.
  • Follow the Student Union on Instagram and Twitter @utsa_studentu.

Supplemental Instruction– Tomas Rivera Center
210-458-7251
Supplemental.Instruction@utsa.edu

  • SI is being provided for all SI Courses and is connected via Blackboard Collaborate to the assigned courses. 
  • Students can visit the Tomás Rivera Center website for more information on how to access the SI sessions.

Tech Café
210-458-5555
techcafe@utsa.edu

  • Students, faculty and staff needing internet access and assistance with technology can call the Tech Café, Monday-Friday, 7 a.m.-7 p.m.

Tomas Rivera Student Success Center Tutoring Services
210-458-6783
TRCTutoring@utsa.edu

Transfer and Transition Student Success Services
210-458-8777
TransferAdvising@utsa.edu

Undergraduate Admissions & Recruitment

Welcome Center
210-458-5145
welcome.center@utsa.edu

  • On-campus tours and visits are temporarily suspended per the city and county’s “Stay at Home, Work Safe” order.
  • Virtual campus tours are always available.

Physically Closed

Below are specific campus services that are temporarily closed or suspended.

Campus Operation Status

Campus Rec 

 

  • All Campus Rec facilities are closed
  • Contact Burt Ferguson for more information or questions.
  • Visit Stay Well With Campus Rec for information on staying healthy while learning/working from home.

Child Development Center

  • Temporarily closed until further notice.

Testing Services

  • Temporarily closed until further notice.

UTSA Dining

  • All UTSA Dining locations, including the Roadrunner Café, are temporarily closed until further notice.

UTSA Institute of Texan Cultures

  • Temporarily closed until further notice.

UTSA The Runner

  • Suspended for the remainder of the spring semester.