See our page on Financial Assistance Resources for UTSA Students for information and steps you can take to get the help you need.

UTSA Housing intends to provide housing regardless of changes to the academic schedule or manner of instruction to support the housing needs of our students. UTSA Housing does not anticipate closing or issuing a refund as a result of such adjustments.

Additionally, housing units will be designated for students who need to isolate or quarantine, particularly for students who do not have a local residence in which to do so.

In support of the health and well-being of our residents, no visitors or guests from outside your housing family unit will be permitted in your assigned unit or any other area in the residential community.

See UTSA One Stop's website for information on contacting them via phone, email, teleconference or live chat

Paper documents can either be uploaded using Document Uploader https://uploader.it.utsa.edu/Account/Login or by emailing onestop@utsa.edu. Please do not email documents with sensitive information like social security numbers.

Students can contact One Stop to speak about:

• Admissions - check on the status of their admission application.
• Financial Aid & Scholarships - check on the status of their financial aid and/or ask any questions about financial and scholarships.
• Registration - ask questions regarding their registration status or to help troubleshoot registration issues.
• Graduation - ask questions regarding their graduation status and/or general commencement information.
• Holds - get assistance on understanding or resolving any holds on their student account.

CMAS staff are working remotely and are available for consultations. The CMAS call center (210-458-4540) is open Monday through Friday from 10 a.m. - 2 p.m. CMAS may also be reached by email. GI Bill® and Hazlewood questions can be sent to vacertification@utsa.edu. All other military affiliated questions can be sent to veterans@utsa.edu. You may submit your GI Bill® and Hazlewood continuing enrollment certification requests via the document uploader.

GI Bill® checklists and the certification request form >> 

Hazlewood checklist and applications for new or returning students >>.

Learn more about student veteran resources available on UTSA's mobile app >>

Your benefits will not be impacted. Federal legislation (H.R. 8337) has been passed ensuring your benefits will not be reduced by taking online classes. This policy remains in place until December 20, 2021 OR the university returns to normal operations.

Each case is handled individually. If you are activated, please contact us at veterans@utsa.edu. We will need your activation orders or memorandum from your unit regarding the activation. We will provide guidance on how to proceed and advocacy through the process. Please note that regularly scheduled drill and annual training is not typically treated as an emergent situation.

Each case is different based on a number of variables including how far in to the semester you are and what type of benefit you are using. Please contact us at veterans@utsa.edu to inform us of any change in enrollment status and to get more information about how your benefits will be affected. If there is a mitigating circumstance that requires you to drop or withdraw, please provide that information, as such circumstances may influence how your education benefits are affected.

Yes. The health and well-being of our Roadrunner community and the academic progress of our students are our top concerns, and we recognize that financial stability is an important element of student success. 

With UTSA’s transition to a temporary remote workforce, we want to provide our student workers as much flexibility as possible to continue working. To that end, both student employees and supervisors should follow these guidelines:

• Supervisors should enable student workers to work remotely, exercising their full ability to flexibly identify activities, tasks and mechanisms that allow student workers to work remotely.
• Student employees must have a signed telecommuting agreement on file with their supervisor.
• You should continue to adhere to UTSA’s timekeeping process and schedule.
• Check out these resources to consider and develop various alternatives that are suitable for work assignments during the remote working period:
  • Job Ideas for Students Working Remotely
  • Tips for Managing Remote Student Employees
  • Tips for Student Employees Working Remotely

Please communicate regularly with your supervisor regarding your work assignment and with any questions you may have.

If you are unable to work remotely because you don’t have access to a device or internet, please work with your supervisor to find a suitable solution. Free internet access is being offered by several companies. Visit the Tech Resources page to learn more or contact UTS at techcafe@utsa.edu or 210-458-5555.

Work-study students can be paid for hours worked, regardless of work location. Please discuss your situation and work schedule with your supervisor, and please continue to report virtually to your campus job according to the direction of your supervisor.

All UTSA faculty and staff have been asked to help minimize the impact this change has on students’ progress toward a degree. Since each circumstance varies, contact your internship supervisor and the instructor for your internship class to discuss options.

We understand that online courses may not automatically include all the access needs for every student. Student Disability Services is working with campus partners in Academic Innovation to ensure Blackboard accessibility to your online courses. Although your instructors are informed about your accommodation needs through an accommodations notification email, the type of accommodations needed may differ than what is required in traditional, in-person classroom settings.

To support the practice of social distancing, the Adaptive Test Center will not be proctoring exams for students unless they have an extenuating circumstance or need additional accommodation support that cannot be provided from their residence (e.g. Assistive Technology Equipment, Reader, Scribe, etc.). Please reach out to your Disability Specialist to discuss accommodations for online exams.

Student Disability Services works closely with students and their faculty to make all the accommodations necessary for both online and in-person classes. Contact Disability Services directly at 210-458-4157 or disability.services@utsa.edu to discuss any accommodations you may need this fall.

For every international student who is eligible, UTSA has extended their form I-20 so that they can return to school in the fall without additional paperwork.

Both the Department of Homeland Security and the Department of State permitted the temporary move to all online classes during the COVID-19 pandemic. UTSA International Services has received approval from both federal agencies. In addition, UTSA International Services communicated the same information to all sponsoring agencies supporting international students. Please check with your specific sponsoring agency for more information.

Students who have seen their on-campus employment affected by COVID-19 are eligible to apply for Economic Hardship through the United States Citizenship and Immigration Services (USCIS) office. International Student Advisors are assisting students with these petitions before sending to USCIS for adjudication. Also, UTSA International Services is working with Academic Health Plans to refund summer insurance premiums for any international student who returned to their home country.

Homeland Security is now temporarily permitting electronic immigration documents to be sent by email to students. Express mail services are still available to students as needed. International Student Advisors will send the requested documents to the student via an express mail courier. 

Tutoring is available through our online format. To request an appointment, complete the request form on the Tomás Rivera Student Success Center website. Once a request form is submitted, Tutoring Services staff will schedule the appointment and send the student information about their appointment. Email TRCTutoring@utsa.edu with any questions.

All academic advising appointments will be offered online or via phone. Our academic advising team members will be available during normal business hours (Monday - Friday 8 a.m.–5 p.m. CST) to assist you. If a student has any questions or needs assistance, they should e-mail their assigned Academic Advisor. Visit the UTSA Advising website for more information and updates.

Academic Success Coaching is offering virtual academic coaching appointments and workshops. Academic Success Coaches are meeting with students via virtual formats such as Webex. If you do not have access to the internet, coaches can meet with students over the phone. For students who live or did live in on-campus housing, Academic Peer Coaches are available to meet with you via Google Hangouts. Visit the ASC Workshops webpage to learn more and attend the Expert Learner Series workshops held via Blackboard Collaborate.

To schedule an academic coaching appointment with either a professional coach or a trained peer coach, students can complete the interest form at bit.ly/ascinterest, call the Academic Success Coaching office at 210-458-4694, or send an email to Academic.Coach@utsa.edu.

Yes. Support services (such as tutoring) will continue to be primarily offered virtually with in-person sessions offered by appointment.

Supplemental Instruction (SI) is being provided for all SI Courses and is connected via Blackboard Collaborate to the assigned courses. Students can visit the Tomás Rivera Center website for more information on how to access the SI sessions.

To continue receiving services from the Fostering Educational Success Center, contact Emily Miller at Emily.Miller@UTSA.edu for assistance. Campus coaching is available through remote services like Zoom, Microsoft Teams, WebEx, or over the phone. Check the FESC Facebook page or the FESC website for updates on FESC services. Email FosteringSuccess@UTSA.edu and a representative from the FESC will respond to you.

Note: New Supervised Independent Living (SIL) referrals will be assessed during this time alongside our partners in UTSA Campus Services and Family Tapestry. For the health and safety of all our students, new SIL housing may be unavailable at the time of the referral. For more information on SIL or community housing resources, please contact Emily Miller.

Peer mentoring is available for freshman students through the First-Year Experience Program. Students can continue to schedule their peer mentor meetings by logging into their WC Online account at https://utsa.mywconline.net/ and choosing the “online meeting” option.

If you have questions regarding registration or need assistance, a Student Success Transfer Advisor from Transfer & Transition Student Success Services will be available to assist. They will be answering phone calls between the hours of 8 a.m.-5 p.m., Monday-Friday. In addition, they will available for appointments via WebEx. Please call 210-458-8777 or email TransferAdvising@utsa.edu or you may contact them directly at the contact information below:

Damaris Ibarra (Caseload by last name A-L)
Student Success Transfer Advisor
Email: Damaris.Ibarra@utsa.edu
Phone: 210-458-7124

Sarah Sanchez (Caseload by last name M-Z)
Student Success Transfer Advisor
Email: Sarah.Sanchez@utsa.edu
Phone: 210-458-8777