Our Mission

University Technology Solutions (UTS) is committed to student, faculty and staff success and advances in research, through collaboration and innovation. Our staff is dedicated to providing outstanding service to the UTSA community.

Our Vision

To be a world class organization and a trusted partner in developing solutions that advance educational excellence and research at UTSA. 


Kendra Ketchum
Kendra Ketchum
Vice President for Information Management
Kendra Ketchum is the Vice President for Information Management and Technology at the University of Texas at San Antonio. She oversees the university’s overarching technology environment, including critical IT enablement for research and teaching activities of faculty and students, all information applications and infrastructure related to administrative information technology, information security and technical services for faculty, staff and students. With the conviction that the success of any organization starts with its people, Ketchum cultivates leadership and teamwork to implement visionary IT strategies that will further UTSA’s advancement as a nationally recognized research institution.
Ritu Arora
Ritu Arora
Assistant Vice President of Research Computing
Dr. Ritu Arora is the Assistant Vice President of Research Computing and is responsible for creating and managing a team to design, develop, and deliver a cost-effective mix of applications, data-analysis platforms, and visualization tools running on shared high-performance computing resources across the campus. Arora's areas of expertise and interest include High Performance Computing (HPC), data-intensive computing, cloud computing, advanced software engineering, and health informatics.She received her Ph.D. in Computer and Information Science from the University of Alabama at Birmingham in 2010.
Jenell Bramlage
Jenell Bramlage
Senior Vice President of Information Management and Strategic Services

Jenell Bramlage, Ph.D., serves as Senior Vice President of Information Management and Strategic Services at UTSA. Her proven record in higher education and information and data management gives her insight from all areas with higher education, meaning she brings a unique perspective in portfolio and data management across the enterprise. With tremendous expertise and experience in the accreditation field, she has also worked for both regional and national accreditation bodies in the U.S. for a combined total of more than 10 years. These include the Higher Learning Commission and Middle States Commission on Higher Education, where she was selected to serve as an assessment e-mentor and accreditation liaison officer. Here at UTSA, she is responsible for overseeing the IT portfolio management group comprised of business relationship managers and the strategic services team, as well as the IT portfolio governance launch.

Bramlage brings more than 24 years of experience in higher education to her role at UTSA. Previously, she served as Executive Director of Institutional Research and Assessment at Bucks County Community College. She also served as associate vice president for Academic Affairs, director of Assessment and Institutional Effectiveness, and professor and department chair in the department of management—all at the University of Northwestern Ohio. Bramlage obtained a Ph.D. in organization and management, with a specialization in leadership from Capella University, and an M.B.A. from the University of Findlay.

Nassos Galiopoulos
Nassos Galiopoulos
Chief Technology Officer and Deputy CIO
Nassos Galiopoulos is the Chief Technology Officer and Deputy CIO for the Office of Information Technology at the University of Texas at San Antonio. He directs the evaluation, implementation and administration of emerging and future technologies to transform UTSA’s technology environment in accordance with industry trends. In addition to managing and overseeing the teams responsible for the university’s information technology infrastructure, he also spearheads technological planning to support the university’s strategic goals. A first-generation college student and two-time UNT alumnus, Galiopoulos has demonstrated success in utilizing proven process models to provide end-to-end services to customers.
Vanessa Hammler Kenon
Vanessa Hammler Kenon, Ed.D.
Associate Vice President of Technology Compliance and Community Engagement
Vanessa Kenon serves as the Associate Vice President of Technology Compliance and Community Engagement and is responsible for audit, compliance, risk services, business continuity and emergency management, internal and external community outreach and collaboration, and the department’s internship and UTS Classroom to Career Program. Dr. Kenon serves on several UTSA committees, and task forces, supporting technology, student success, community service, diversity and inclusion, academic research, audit and compliance, SECC, and community outreach. She also serves as a lecturer in the College of Education and Human Development’s African American Studies program teaching a contemporary course in film, media, and technology. Kenon serves the San Antonio community on several boards and committees including service for Trinity University and Hallmark University System.
Dr. Kenon is a first-generation college graduate and an alumna of Trinity University, earning bachelor’s degrees in Communications and English. She is also a UTSA alumna, receiving her Masters and Doctorate in Education.