Our Mission

University Technology Solutions (UTS) is committed to student, faculty and staff success and advances in research, through collaboration and innovation. Our staff is dedicated to providing outstanding service to the UTSA community.

 

Our Vision

To be a world class organization and a trusted partner in developing solutions that advance educational excellence and research at UTSA. 

 

Leadership

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Kendra Ketchum
VICE PRESIDENT FOR INFORMATION MANAGEMENT
Kendra Ketchum is the Vice President for Information Management and Technology at the University of Texas at San Antonio. She oversees the university’s overarching technology environment, including critical IT enablement for research and teaching activities of faculty and students, all information applications and infrastructure related to administrative information technology, information security and technical services for faculty, staff, and students.
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Ritu Arora
ASSISTANT VICE PRESIDENT OF RESEARCH COMPUTING
Ritu Arora specializes in designing high-productivity and scalable infrastructure for powering discoveries and is currently leading the development of the software infrastructure for integrating and efficiently utilizing supercomputing, cloud computing, and volunteer computing resources. She has delivered multiple innovative software products for the scientific community including, a portable and containerized filesystem for cloud computing platforms, an interactive parallelization tool for teaching and learning parallel programming, an interactive tool for application-level checkpointing, and a framework for supporting interactive and batch computing modes from the convenience of a web browser. Her areas of expertise and interest include High-Performance Computing (HPC), data-intensive computing, cloud computing, advanced software engineering, and health informatics.
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Jenell Bramlage
SENIOR ASSOCIATE VICE PRESIDENT FOR INFORMATION MANAGEMENT AND STRATEGIC SERVICES

Jenell Bramlage, Ph.D., serves as Senior Associate Vice President for Information Management and Strategic Services at UTSA. Her proven record in higher education and information and data management gives her insight from all areas of higher education, meaning she brings a unique perspective in portfolio and data management across the enterprise. With tremendous expertise and experience in the accreditation field, she has also worked for both regional and national accreditation bodies in the U.S. for a combined total of more than 10 years. These include the Higher Learning Commission and Middle States Commission on Higher Education, where she was selected to serve as an assessment e-mentor and accreditation liaison officer. Here at UTSA, she is responsible for overseeing the IT portfolio management group comprised of business relationship managers and the strategic services team, as well as the IT portfolio governance launch.

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Nassos Galiopoulos
CHIEF TECHNOLOGY OFFICER AND DEPUTY CIO
Nassos Galiopoulos leads the development of strengthened systems to support students, faculty, and staff in their academic, research, and administrative pursuits. Nassos has a proven record of success in enterprise service management and performance analytics, bringing two decades of experience in a myriad of industries to his role as CTO and Deputy CIO. As UTSA embarks on our digital transformation, Nassos’ ability to cultivate high-performing teams and drive innovation will play a crucial role.
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Vanessa Hammler Kenon, Ed.D.
ASSOCIATE VICE PRESIDENT OF TECHNOLOGY COMPLIANCE AND COMMUNITY ENGAGEMENT
Vanessa Hammler Kenon, Ed.D. serves as the Associate Vice President of Technology Compliance and Community Engagement and coordinates the Tech Solutions department’s audit, compliance, and risk services areas. She also serves as the department liaison for internal and external community outreach and collaboration, and directs the department’s experiential learning Classroom to Career Student Ambassador and Internship Program. 
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Debby Eyzaguirre
ASSISTANT VICE PRESIDENT OF STRATEGIC SERVICES

Debby Eyzaguirre currently serves as the Assistant Vice President of Strategic Services for Tech Solutions (UTS) at the University of Texas at San Antonio. In this role, she leads business relationship managers, business analysts, project managers, and the Vendor Management Office. This includes all aspects of the project lifecycle from demand creation to project closeout. Her team's focus is on providing exceptional customer service, both internal to Tech Solutions and external to customers. The team is often the first point of contact for IT requests. They are very gifted in business process creation, operations procedures, and visual swim lanes. In her previous position as Director of Enterprise Service Management, she led the team in expanding the service management platform to align with the university’s strategic goals. Eyzaguirre collaborated directly with other departments to set unified service standards with automation and simplification. Eyzaguirre is a dynamic servant leader in IT with over 20 years of experience and has successfully cultivated high-performing teams across multiple lines of business. Her passion is building the next generation of leaders.