Latest campus and coronavirus information Roadrunner Return Fall 2020

FAQ: General Questions

What's on This Page

The Current Students FAQ has information on registration, enrollment, financial aid/scholarships, housing, dining, and more.

Technology

Yes. Students should send their name and email address to students@utsa.edu so a staff member can confirm their inclusion on the appropriate email list. Faculty and staff should reach out to techcafe@utsa.edu.

Permalink

University Technology Solutions has compiled a list of Internet Service Providers on its Tech Resources page. We encourage you to review this list and choose the service that is right for you.

Permalink

There are several apps available that allow you to convert your smartphone camera into a webcam. 

More info for Android users >>
More info for iPhone users >>

Permalink

Campus Life

See our Event Guidelines page for current information and policies regarding campus events and social gatherings.

Permalink

Dining venues such as the Roadrunner Café and food courts are open with limited seating capacities for social distancing. No self-service buffets are available, and take-away meals are encouraged. New technology has been implemented to reduce contact where possible, including cashless/touchless pay options, mobile ordering and self-checkout. Visit UTSA Dining for up-to-date hours info.

Permalink

Everyone must wear a face covering inside Campus Rec except when active on cardio equipment. All equipment has been spaced out according to physical distancing requirements to align with national guidelines and parameters set by the Public Health Task Force.

Permalink

UTSA's football season is now underway with a comprehensive plan in place for fans to attend home football games as safely as possible at the Alamodome. The schedule for football games can be found on the  UTSA Athletics website.  UTSA students can attend home football games at no charge. More information about student tickets can be found here.

Permalink

Roadrunners can now request a UTSACard online. Upload your photo, follow the emailed prompts and receive your card in the mail. Learn more.

Permalink
We recommend you purchase your course materials and other supplies through the Rowdy Campus Store or the Rowdy Store Downtown websites. Course materials can be shipped to your home or picked up at the store. If you're picking up items, be sure to check the hours of operation:
Learn more about how the Rowdy Campus Store supports your academic success, whether you live, learn or work from home or on campus.
Permalink

No. The fall 2020 semester is designed around accessibility and flexibility to allow students to complete the semester from home.

Permalink

Work study funding remains available to eligible students through their financial aid package. Positions will be available to students regardless of whether they are taking online or in-person classes. Some positions will be remote. Work study positions are posted on Handshake via the UTSA Career Center.

Permalink

Campus Operations

The Families First Coronavirus Response Act is now providing eligible employees with paid leave—either for an employee’s own health needs or to care for family members. The act is part of the federal government’s response to the ongoing coronavirus pandemic. Permalink

Direct deposit (ACH) payments are processed Monday through Friday with a two-business day turnaround for transactions. Check runs now occur on Tuesdays and Fridays. Student and vendor checks will be mailed through the U.S. Postal Service. Ensure you have a current address on file. No check pick-ups are available.

Permalink

Staff and faculty are asked to thoughtfully consider purchases and reduce spending on materials and supplies wherever possible. Numerous technology resources are available to support paperless processes. The university will carefully monitor purchase order requests and Procard reports during this time. When purchases are necessary, please note that the university does not allow home delivery of items. Deliveries will continue to route through Central Receiving to facilitate required inventory, asset and purchasing policies. Learn more about current Central Receiving operations.

Permalink

Faculty who used personal funds to book travel for research, academic or professional activities that have been cancelled or postponed due to COVID-19 can still be reimbursed from their UTSA funds. They must complete an Expense Report with only the amounts that were paid, documenting cancellation for COVID19 reasons, and including any relevant receipts. If the travel was booked using sponsored project funds, they should check with their Research Service Center or visit REDKE’s COVID-19 Federal Guidance to ensure that reimbursement is allowable on these funds. 

Permalink

In response to many inquiries about how to offer support to current students, UTSA has created a Coronavirus Relief site with ways people can offer assistance to students who may be struggling.

Permalink

UTSA recognizes that some area K-12 school districts are offering classes in a virtual or hybrid model, which could impact child care of faculty and staff. Learn more about policies and available options >

Permalink

Yes. University guidelines require that masks must be worn at all times in all campus buildings. Face coverings are optional if alone in an enclosed space such as a private office, or practice room. If working in an enclosed space, masks may be removed until another individual enters the workspace where social distancing cannot be maintained. More information is available on our Face Coverings at UTSA page

Permalink

Common areas will be sanitized each weekday evening and periodically throughout each weekday.  Personal offices will be cleaned on a periodic basis but not sanitized on a daily basis. Faculty and staff will be responsible for sanitizing their personal workspace including phone, keyboard and mouse.

Permalink
See our Travel Guidelines page for the latest information regarding UTSA's international and domestic travel policies. Permalink

Possibly. UTSA’s goal is to enable the health, safety and well-being of its students, faculty and staff. Meetings and events that can be conducted virtually should continue to be conducted virtually. Those that cannot will need to be evaluated on a case-by-case basis by employees and their supervisors.

Permalink

The university will provide a face covering to students, faculty and staff prior to the fall semester. Hand sanitizer will be available in dispensing machines distributed throughout the university and in most departmental offices. Restrooms will always be supplied with soap and paper towels. The university will also supply initial sanitizing materials to departments free of charge.

Permalink
The Extended Family Medical Leave Act (EFMLA) and the Emergency Paid Sick Leave (EPSL) were implemented on April 1, 2020 and allow extended benefits to employees who need to take leave due to COVID-19 related concerns.  The benefits under EFMLA are extended to qualified employees and may provide protected time off and other incentives to employees that meet certain eligibility requirements. Learn more about EFMLA and EPSL eligibility. Permalink

Employees must purchase parking permits when working on campus. During the purchasing process, you will be able to print a temporary permit to use while you wait for the official permit to arrive in the mail. With a large telecommuting workforce and fewer employees on campus this fall, we encourage faculty and staff to consider available lower-cost parking options, including the Employee B permit, daily-use scratch-off permits, or the telecommuter pass. Learn more.

Permalink

Have a question that's not answered here? Email coronavirus@utsa.edu

<< Back to Main FAQ Page