Latest campus and coronavirus information Roadrunner Return Fall 2020

FAQ: Current Students

Visit What's Open on Campus for a list of campus offices and services, contact information and their operating status.

Fall 2020 Semester

Current CDC recommendations include postponement of study abroad programs until further notice.  We are awaiting further guidance from CDC and will continue to review spring and summer study aboard programs on a case by case basis.  Fall 2020 study abroad programs have been canceled. Permalink

Online Asynchronous – Classes do not meet in real-time.

There is no set course time — course content and instruction are available at the student’s convenience. There may be synchronous meetings (for example, office hours or tutoring) as long as they are not required for a grade.

Online Synchronous
 – Classes meet in real-time.

Classes occur online during the scheduled course period.

Online Hybrid - Classes will require both synchronous and asynchronous instruction. The course syllabus will indicate the frequency of the scheduled meeting times.

All course content is available asynchronously; however, synchronous class meetings may be held as part of the course and the student’s grade. The time for class meetings will be listed on the class schedule and syllabus.

More information is available from One Stop.

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Lab courses that will be conducted face-to-face will also offer virtual options for students who prefer to complete their coursework remotely. Students can participate in any lab course entirely online, if preferred.

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This will be dependent on UTSA’s partnering school districts. Once the College of Education and Human Development receives definitive notice about their Fall 2020 plans, we will be able to provide information to our clinical teachers about Fall 2020 clinical teaching formats and placements. Fall Clinical Teachers should check the Clinical Teaching Blackboard for updates.

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Tuition rates for this fall will remain as published. However, following the decision to suspend campus transportation services, as well as a thorough evaluation of our mandatory fees and available services, we have amended our fall 2020 semester fees to waive the transportation fee and international education fee.
 
We understand the financial challenges that many of our students are facing due to the uncertainties of the pandemic. We are making available a number of financial assistance resources to support them so they can continue to achieve their educational goals.
 
The cost of providing a high-quality educational experience remains generally consistent whether students choose instruction in the classroom or online. In some cases, though, online instruction can actually be more expensive to deliver, depending on the academic program. 

Tuition covers faculty and instructor salaries, the infrastructure costs of technology associated with course delivery, and the instructional technology teams that support our faculty. More than 62 percent of the university’s budget goes toward personnel expenses. Tuition also helps to fund student scholarships.

That is why our tuition rates remain in place. 

Since the out-of-class experience for students taking their courses fully online this semester will be different, we are assessing our fee schedule to better reflect this reality.

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The final payment deadline for the fall semester is September 21. Students who are still unpaid by this date will be removed from their classes. 

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Visit our International Students FAQs page for the latest information regarding how the fall semester will work for international students.  

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When available, UTSA Libraries will provide online versions of textbooks for reserves. Students should use Get it for Me to request access to necessary reading materials.

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UTSA One Stop

See UTSA One Stop's website for information on contacting them via phone, email, teleconference or live chat

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Paper documents can either be uploaded using Document Uploader https://uploader.it.utsa.edu/Account/Login or by emailing onestop@utsa.edu. Please do not email documents with sensitive information like social security numbers.

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Students can contact One Stop to speak about:

  • Admissions - check on the status of their admission application.
  • Financial Aid & Scholarships - check on the status of their financial aid and/or ask any questions about financial and scholarships.
  • Registration - ask questions regarding their registration status or to help troubleshoot registration issues.
  • Graduation - ask questions regarding their graduation status and/or general commencement information.
  • Holds - get assistance on understanding or resolving any holds on their student account.
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Financial Aid/Scholarships

See our page on Financial Assistance Resources for UTSA Students for information and steps you can take to get the help you need.

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If you submitted an Emergency Aid Application because of financial difficulties you experienced due to the coronavirus pandemic, your funding will come from the federal CARES Act. UTSA has started to review and distribute emergency aid to more than 2,100 students who submitted applications in late April or early May. All students who applied during this timeframe should receive a response by the end of May at the latest. 

If you're submitting an application for emergency aid now, you can expect to hear a response approximately two weeks after you submit your application. In the meantime, please sign up for direct deposit on ASAP if you have not already done so.

If you applied for a grant through the Roadrunner Student Alumni Association's Student Emergency Fund, you should expect to receive a response approximately two weeks after you submit your application.

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Housing

UTSA Housing intends to provide housing regardless of changes to the academic schedule or manner of instruction to support the housing needs of our students. UTSA Housing does not anticipate closing or issuing a refund as a result of such adjustments.

Additionally, housing units will be designated for students who need to isolate or quarantine, particularly for students who do not have a local residence in which to do so.

 

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In support of the health and well-being of our residents, no visitors or guests from outside your housing family unit will be permitted in your assigned unit or any other area in the residential community.

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Yes. At this time, the City of San Antonio has not enacted a curfew. We encourage you to wear a mask and follow social distancing guidelines while you are outside your housing family unit.

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University Oaks and Chisholm Hall are owned and operated by Campus Living Villages (CLV), a private third-party company that operates under a ground lease with UTSA. As part of our contractual obligation with CLV, those properties are listed in the overall housing program at UTSA. However, we have underscored that University Oaks and Chisholm Hall are separate from the properties that UTSA owns and manages. Students who lease in University Oaks and Chisholm Hall are contracting with CLV, a private company, separate from UTSA, and are subject to the terms and obligations of its contract. 
 
We have made CLV aware of UTSA’s plan to provide students living in university-owned communities with the option to either (1) be released from their contract or (2) sign an addendum continuing their lease regardless of whether classes are taught in person or online. While we would welcome and encourage CLV and other private apartment complexes to take a similar approach, we do not have the ability to direct them to make changes to their leasing agreements or practices.
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Yes. More information is available on the Living page on our Roadrunner Return website. 

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Veteran & Military Affiliated

CMAS staff are working remotely for the time being. Although we are not available for walk-ins, we are still responding to emails. GI Bill® and Hazlewood questions can be sent to vacertification@utsa.edu. All other military affiliated questions can be sent to veterans@utsa.edu. You may submit your GI Bill® and Hazlewood continuing enrollment certification requests via the document uploader.

GI Bill® checklists and the certification request form >> 

Hazlewood checklist and applications for new or returning students >>.

Learn more about student veteran resources available on UTSA's mobile app >>

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Your benefits will not be impacted. Federal legislation (S.3503) has been passed ensuring your benefits will not be reduced by taking online classes. This policy remains in place until January 2021 OR the university returns to normal operations.

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Each case is handled individually. If you are activated, please contact us at veterans@utsa.edu. We will need your activation orders or memorandum from your unit regarding the activation. We will provide guidance on how to proceed and advocacy through the process. Please note that regularly scheduled drill and annual training is not typically treated as an emergent situation.

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Each case is different based on a number of variables including how far in to the semester you are and what type of benefit you are using. Please contact us at veterans@utsa.edu to inform us of any change in enrollment status and to get more information about how your benefits will be affected. If there is a mitigating circumstance that requires you to drop or withdraw, please provide that information, as such circumstances may influence how your education benefits are affected.

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Student Employees

Yes. The health and well-being of our Roadrunner community and the academic progress of our students are our top concerns, and we recognize that financial stability is an important element of student success. 

With UTSA’s transition to a temporary remote workforce, we want to provide our student workers as much flexibility as possible to continue working. To that end, both student employees and supervisors should follow these guidelines:

  • Supervisors should enable student workers to work remotely, exercising their full ability to flexibly identify activities, tasks and mechanisms that allow student workers to work remotely.
  • Student employees must have a signed telecommuting agreement on file with their supervisor.
  • You should continue to adhere to UTSA’s timekeeping process and schedule.
  • Check out these resources to consider and develop various alternatives that are suitable for work assignments during the remote working period:

Please communicate regularly with your supervisor regarding your work assignment and with any questions you may have.

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If you are unable to work remotely because you don’t have access to a device or internet, please work with your supervisor to find a suitable solution. Free internet access is being offered by several companies. Visit the Tech Resources page to learn more or contact UTS at techcafe@utsa.edu or 210-458-5555.

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Work-study students can be paid for hours worked, regardless of work location. Please discuss your situation and work schedule with your supervisor, and please continue to report virtually to your campus job according to the direction of your supervisor.

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All UTSA faculty and staff have been asked to help minimize the impact this change has on students’ progress toward a degree. Since each circumstance varies, contact your internship supervisor and the instructor for your internship class to discuss options.

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Disability Services

Student Disability Services is working closely with students and their faculty to make all the accommodations necessary for this switch to virtual learning. For students who choose to drop a class, the university’s drop deadline for individual courses has been extended to Monday, April 13.

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We understand that online courses may not automatically include all the access needs for every student. Student Disability Services is working with campus partners in Academic Innovation to ensure Blackboard accessibility to your online courses. Although your instructors are informed about your accommodation needs through an accommodations notification email, the type of accommodations needed may differ than what is required in traditional, in-person classroom settings.

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To support the practice of social distancing, the Adaptive Test Center will not be proctoring exams for students unless they have an extenuating circumstance or need additional accommodation support that cannot be provided from their residence (e.g. Assistive Technology Equipment, Reader, Scribe, etc.). Please reach out to your Disability Specialist to discuss accommodations for online exams.

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Student Disability Services works closely with students and their faculty to make all the accommodations necessary for both online and in-person classes. Contact Disability Services directly at 210-458-4157 or disability.services@utsa.edu to discuss any accommodations you may need this fall.

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Graduate Students

Staff in The UTSA Graduate School are working remotely to provide regular services, including applications processing, admissions, new program development and more. Please be advised that processing time may be delayed during this period.
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For lab/offsite/field data collection, please refer to VPREDKE for instructions, including IRB approvals/modifications.

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If students have already incurred costs for travel (e.g.: airfare, hotel/accommodation, registration fees) those costs can be reimbursed to the student through funding awarded to them by the Graduate School up to, but not to exceed, the amount of the award.

  1. For post reimbursements, any leftover funds must be returned to The Graduate School.
  2. If no costs have been incurred by students, but their conference travel has been cancelled, the full amount of the award must be returned to the Graduate School.
  3. For assistance with the processing of returning funds, please work with your departmental administrator with whom you worked for the travel.
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Comp exams will take place this spring and will be assessed within each academic department - in consultation with the student, department, and academic Dean - to determine how best to proceed.

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GTAs will deliver online instruction per University policy or assist their faculty supervisor with delivering online instruction per college policies.

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GRA employees will continue their research activities as directed by their research advisors in line with VPREDKE guidelines.

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GRA and GTA appointments for the summer will be handed by respective departments as usual.

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Yes, we are looking to reschedule both events for mid-October. Please mark your calendars for Tuesday, October 13 and Wednesday, October 14, 2020.

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Not yet, but soon. As The Graduate School is working with different online tools and strategies to ensure continued service to graduate students, we are also investigating ways to provide online professional development activities. We have our sights set on creating a virtual Abstract Writing Workshop and a 3MT® Bootcamp.  Both of these activities will help to increase your odds for winning 1st place ($1000), 2nd place ($750), or 3rd place ($500) for either the 3MT® Research Competition or the Poster Competition that will take place during Graduate Student Research Days in October.

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We are using our time of shelter-in-place to update and revamp our website and offerings. Pathways to Professional & Career Development will be reworked and rebranded as Graduate and Postdoctoral Success (GPS): Navigate Your Career. We will also be launching a GPS calendar, blog, and micro-credentialing platform. Keep checking https://graduateschool.utsa.edu/ for updates. If you’d like a preview of what micro-credentialing looks like, browse a few of the skills badges we’ve already created at https://www.youracclaim.com/organizations/university-of-texas-at-san-antonio/badges in anticipation of new professional development workshops. Permalink

No. Due to current university policy and shelter-in-place orders by the City of San Antonio and Bexar County, all thesis or dissertation defenses must be conducted using an online platform. The Graduate School recommends utilizing virtual platforms such as Microsoft Teams, Cisco Webex Meetings, or Zoom Video Webinars. We do not recommend postponing your graduation so that you can defend in person.

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The filing deadline for the Spring 2020 semester has been extended to May 15, 2020. Please contact John Shaffer at john.shaffer@utsa.edu with any questions.

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Yes.  For formatting questions and assistance, please contact Elyse Brown at elyse.brown@utsa.edu

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The Graduate School offers formatting webinars every semester. These webinars comprehensively cover the formatting and submission process. A recording of this semester’s webinar is available for viewing via UTSA's Panopto.

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Due to the impact of COVID-19, the policy on incompletes will be suspended. Grades will not be changed to an “F” if not completed in a year. The policy will be suspended until the 21-22 AY and will be effective for courses taken in Fall 2021. This will allow students affected by the pandemic during Spring 2020 or during the 20-21 AY to not worry about their grades being changed from “IN to an “F” if not completed in a year.

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International Students

UTSA is continuing to deliver all services to international students and to graduates who are doing Optional Practical Training (OPT). UTSA International Services continues to serve as liaison between students and Homeland Security. Advising appointments will be conducted through Webex meetings via video or audio options. Please email international.services@utsa.edu to schedule an appointment.

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For every international student who is eligible, UTSA has extended their form I-20 so that they can return to school in the fall without additional paperwork.

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Both the Department of Homeland Security and the Department of State permitted the temporary move to all online classes during the COVID-19 pandemic. UTSA International Services has received approval from both federal agencies. In addition, UTSA International Services communicated the same information to all sponsoring agencies supporting international students. Please check with your specific sponsoring agency for more information.

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Students who have seen their on-campus employment affected by COVID-19 are eligible to apply for Economic Hardship through the United States Citizenship and Immigration Services (USCIS) office. International Student Advisors are assisting students with these petitions before sending to USCIS for adjudication. Also, UTSA International Services is working with Academic Health Plans to refund summer insurance premiums for any international student who returned to their home country.

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Homeland Security is now temporarily permitting electronic immigration documents to be sent by email to students. Express mail services are still available to students as needed. International Student Advisors will send the requested documents to the student via an express mail courier. 

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Student Success and Support

Academic Innovation offers digital accessibility support for students and faculty. Email digitalaccessibility@utsa.edu to request assistance.
 
Also, Student Disability Services and support resources on campus such as the Writing Center and Tomás Rivera Center will be available to students who need additional support to achieve their academic potential.
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Tutoring is available through our online format. To request an appointment, complete the request form on the Tomás Rivera Student Success Center website. Once a request form is submitted, Tutoring Services staff will schedule the appointment and send the student information about their appointment. Email TRCTutoring@utsa.edu with any questions.

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All academic advising appointments will be offered online or via phone. Our academic advising team members will be available during normal business hours (Monday - Friday 8 a.m.–5 p.m. CST) to assist you. If a student has any questions or needs assistance, they should e-mail their assigned Academic Advisor. Visit the UTSA Advising website for more information and updates.

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Academic Success Coaching is offering virtual academic coaching appointments and workshops. Academic Success Coaches are meeting with students via virtual formats such as Webex. If you do not have access to the internet, coaches can meet with students over the phone. For students who live or did live in on-campus housing, Academic Peer Coaches are available to meet with you via Google Hangouts. Visit the ASC Workshops webpage to learn more and attend the Expert Learner Series workshops held via Blackboard Collaborate.

To schedule an academic coaching appointment with either a professional coach or a trained peer coach, students can complete the interest form at bit.ly/ascinterest, call the Academic Success Coaching office at 210-458-4694, or send an email to Academic.Coach@utsa.edu.

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Yes. Support services (such as tutoring) will continue to be primarily offered virtually with in-person sessions offered by appointment.

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Supplemental Instruction (SI) is being provided for all SI Courses and is connected via Blackboard Collaborate to the assigned courses. Students can visit the Tomás Rivera Center website for more information on how to access the SI sessions.

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The Math Matters Student Success Center tutoring lab is now available online. All students in supported courses have access to our Virtual Tutoring Lab through Blackboard Collaborate Ultra. Links to the Virtual Tutoring Lab are available in the student's WeBWorK and Blackboard course pages (look for a brightly colored link labeled "Virtual Lab"). No appointments are necessary. Just drop into the Collaborate course room, click on the "Raise Hand" button when you have a question, and you'll be matched with the first available tutor. If you have any questions on how to access our tutoring services, please send a message to the email address corresponding to the course in which you are enrolled, either MMSSC1053@utsa.edu or MMSSC1073@utsa.edu. Permalink

To continue receiving services from the Fostering Educational Success Center, contact Emily Miller at Emily.Miller@UTSA.edu for assistance. Campus coaching is available through remote services like Zoom, Microsoft Teams, WebEx, or over the phone. Check the FESC Facebook page or the FESC website for updates on FESC services. Email FosteringSuccess@UTSA.edu and a representative from the FESC will respond to you.

Note: New Supervised Independent Living (SIL) referrals will be assessed during this time alongside our partners in UTSA Campus Services and Family Tapestry. For the health and safety of all our students, new SIL housing may be unavailable at the time of the referral. For more information on SIL or community housing resources, please contact Emily Miller.

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Peer mentoring is available for freshman students through the First-Year Experience Program. Students can continue to schedule their peer mentor meetings by logging into their WC Online account at https://utsa.mywconline.net/ and choosing the “online meeting” option.

Additionally, peer mentoring through the UTSA First-Generation and Transfer Student Center is also available online. First-generation and transfer students who have been assigned a peer mentor through the First Generation Transfer Student Center can continue to schedule meetings by logging into their WC Online accounts at https://utsanantonio.mywconline.com/ and choosing the “online meeting” option. Permalink

If you have questions regarding registration or need assistance, a Student Success Transfer Advisor from Transfer & Transition Student Success Services will be available to assist. They will be answering phone calls between the hours of 8 a.m.-5 p.m., Monday-Friday. In addition, they will available for appointments via WebEx. Please call 210-458-8777 or email TransferAdvising@utsa.edu or you may contact them directly at the contact information below:

Damaris Ibarra (Caseload by last name A-L)
Student Success Transfer Advisor
Email: Damaris.Ibarra@utsa.edu
Phone: 210-458-7124

Sarah Sanchez (Caseload by last name M-Z)
Student Success Transfer Advisor
Email: Sarah.Sanchez@utsa.edu
Phone: 210-458-8777

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If you are a current or prospective student, use the form below. Otherwise, please email coronavirus@utsa.edu.