EAP - Employee Assistance Program

What is an Employee Assistance Program?

The Deer Oaks Employee Assistance Program (EAP) is a free service provided for you and your dependents by your employer. This program offers a wide variety of counseling, referral, and consultation services, which are all designed to assist you and your family in resolving work/life issues in order to live happier, healthier, more balanced lives. These services are completely confidential and can be easily accessed by calling the toll-free Helpline.Deer Oaks EAP Services is here for you, 24 hours per day, 7 days per week.

What Services Are Covered Under the Deer Oaks EAP?

Here is an overview of the services available through your EAP:

Eligibility: All benefits eligible employees and their household members/dependents are eligible to access the EAP. This includes retirees and employees who have recently separated from their employer.

Assessment & Counseling: A network of 50,000 mental health providers throughout the United States is available to provide in-person assessment and counseling services to members wherever they may reside. Counselors may also conduct comprehensive assessments by phone and provide in-the-moment telephonic support and crisis intervention.

Tele-Language Services: Deer Oaks has the ability to provide therapy in a language other than English if requested. Services are available for telephonic interpretation in over 190 of the most commonly spoken languages and dialects.

Referrals & Community Resources: Counselors provide referrals to community resources, member health plans, support groups, legal resources, and child/elder care services.

Advantage Legal Assist: Unlimited telephonic consultation with a plan attorney; free 30-minute in-person consultation; 25% discount on hourly attorney fees if representation is required; unlimited online access to a wealth of educational legal resources, links, tools and forms.

Advantage Financial Assist: Unlimited telephonic consultation with a financial counselor qualified to advise on a range of financial issues such as bankruptcy prevention, debt reduction and financial planning; credit report review by a financial counselor and tips for improvement; unlimited online access to a wealth of educational financial resources, links, tools and forms (i.e. tax guides, financial calculators, etc.).

Interactive Online Simple Will Preparation: Create a legally-binding simple state specific will at no cost through a step by step online "interview process." Access this service through www.deeroaks.com.

Control Your ID: Free identity monitoring program through www.deeroaks.com. This service is free and at no time will you need to pay for the service. Annual renewal is required to re-register and update any information.

ID Recovery: Free 30-minute telephonic consultation with an Identity Recovery Professional; customized action plan and consultation; ongoing ID recovery guidance available as needed; free ID monitoring service.

Online Tools & Resources: Log on to www.deeroaks.com to access an extensive topical library containing health and wellness articles, downloadable presentations, child and elder care resources, and work/life balance resources.

Work/Life Services: Work/Life Consultants are available to assist members with a wide range of daily living resources such as pet sitters, event planners, home repair, tutors and moving services. Simply call the Helpline for resource and referral information.

Find-Now Child & Elder Care Program: This program assists participants caring for children and/or aging parents with the search for licensed, regulated, and inspected child and elder care facilities in their area. Searchable databases and other resources are also available on the Deer Oaks website.

Health & Wellbeing: Deer Oaks encourages not only the mental health, but also the physical health and wellbeing of our members. Work/Life Consultants are available to provide referrals to providers, specialists, and resources to meet specific needs such as safety programs, support groups, fitness centers and nutrition programs.

Take the High Road: Deer Oaks reimburses members for their cab fares in the event that they are incapacitated due to impairment by a substance or extreme emotional condition. This service is available once per year per participant and covers fares within the metropolitan city limits (excludes tips).

For coordination of department training needs, critical incident on-site counseling or general services questions please contact: hr@utsa.edu

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Updated: May 2022