FAQ: Health, Prevention and Wellness

Staying Healthy

All students, faculty and staff are encouraged to closely monitor their health and well-being during this pandemic. COVID-19 symptoms may appear 2-14 days after exposure to the virus. Symptoms may include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you are experiencing fever and respiratory symptoms (such as coughing or difficulty breathing), call your health-care provider or nurse advice line. Do not show up at a clinic or urgent care without calling first. Your provider will need to take special measures to protect other people in the clinic.

If you are a student:

If you are currently living on-campus, call the Student Health Services Nurse telephone triage line at 210-458-4142, menu option 3 Monday – Friday, 9 a.m.–5 p.m. to receive instructions before visiting Student Health Services.

If you need immediate medical care after-hours, call a local urgent care clinic or other provider. For all medical emergencies, call UTSA Police at 210-458-4911.

If you are a UTSA employee:

Seek medical support from your healthcare provider, or take advantage of a virtual doctor via MDLIVE.


See our Get Tested page for the latest information on getting tested for COVID-19.

See our Contact tracing page for information on UTSA's contact tracing program. Permalink
See our Self Reporting page for information on reporting your COVID-19 diagnosis or exposure to UTSA. Permalink

Students, staff, faculty and campus visitors with a confirmed case of COVID-19 infection (even if asymptomatic) or symptoms suggestive of an infection cannot return to campus until they meet the following criteria: 

  1. At least 10 days have passed since symptoms first appeared or, for a person without symptoms, since the COVID-19 test was performed
  2. An improvement in symptoms; and 
  3. At least one day has passed since recovery (resolution of fever without the use of fever-reducing medications). Retesting after having a positive COVID-19 test as the isolation or quarantine period is ending is not recommended.

Students, staff, faculty or campus visitors with known close contact to a person who is lab-confirmed to have COVID-19 must not return to campus until the end of the 14-day self-quarantine period, initiated on the last date of exposure.



UTSA has established Five Principles that every Roadrunner should follow to minimize the spread of COVID-19.


Yes! Public health guidelines strongly recommend wearing a face covering in public spaces where social distancing cannot be maintained. UTSA requires that face coverings be worn on campus in all common areas.

UTSA is committed to creating the safest possible environment for our students, faculty, staff and visitors. The university's Public Health Task Force, which is comprised of scientists, public health experts and external health consultants, help guides our processes for a safe and healthy campus experience.

The task force report defines cleaning and disinfection protocols, including regular cleaning and disinfecting of all classrooms, community spaces and high-traffic areas. Hand sanitizing stations have been dispersed throughout campus, and clear plastic barriers were installed in high-traffic common areas. High-touch surfaces will be cleaned throughout the day. Compliance training is required to help students, faculty and staff take personal safety measures in gathering spaces.

On campus COVID-19 testing is available to students, faculty and staff, whether or not they are showing any symptoms. See our Get Tested web page for information about available testing options, both on campus and in the local community. 


UTSA's Public Health Task Force is monitoring recommendations and updates from the U.S. Centers for Disease Control and Prevention and is working closely with partners at the Texas Higher Education Coordinating Board, University of Texas System, Association of College Health Administrators, NCAA, City of San Antonio, Bexar County, State of Texas and San Antonio Metropolitan Health District.

The framework developed by the Public Health Task Force is a living document that will be updated as new information becomes available.

UTSA's fall semester is designed to be highly adaptable in the event we need to quickly move all instructional and operational activities online.


UTSA will provide a cloth face covering to students, faculty and staff prior to the fall semester. Spare masks are available for purchase at a variety of on-campus locations for individuals who forget, misplace, lose or damage their face coverings and need a quick replacement. Learn more.

All students, faculty and staff will be required to complete a mandatory public health compliance training prior to returning to campus. UTSA will also post signage across its campuses to reinforce the importance of public health practices.

More information on enforcement of UTSA's face covering requirement can be found on our Face Coverings at UTSA page. 

Campus HVAC systems continuously move filtered, conditioned air. Classroom air is replaced several times per hour. By introducing outside air, buildup of contaminants is eliminated. Classroom doors must remain closed during class for this system to best operate.


Mental Health and Wellbeing

We understand that you may be experiencing feeling of worry and concern. If you would like to talk with someone, support is available to students through Counseling and Mental Health Services. Virtual appointments are available.

Read more about tips for managing distress and resources for support.


Similar to other natural or human-inflicted crises, the novel coronavirus outbreak brings an additional layer of stress and worry for members of the UTSA community who have personal connections to those who have the virus. This is a critically-important time for all of us to reinforce a community of care on our campus and support one another. If you would like to talk with someone, support is available to students through Counseling and Mental Health Services.

Additionally, individuals who have family or friends who are affected can:

  • Encourage your loved one to get care from a healthcare professional.
  • Stay connected to your loved ones while maintaining distance.
  • Channel energy into a caring letter, card or package for your loved one.
  • If applicable, connect to your spirituality.
  • Seek accurate information.
  • Have an objective outlook on risk factors and prognosis, it’s easy to get carried away with the worst case scenario.
  • Reflect on your strengths, as well as those of your loved ones.

Counseling and Mental Health Services are available via phone and video conference. Call 210-458-4140, option 2, for more information or to get started. In-person/face-to-face services are limited to on-campus residents.

Students are also encouraged to use the online counseling app TAO, which offers self-help programs that are free to the UTSA community. TAO modules include depression, anxiety, communication, relationships and more.

Additionally, students are encouraged to follow Counseling and Mental Health Services on Twitter at @CounselingUTSA and on Instagram at @utsa_counselingservices to get the latest updates on its services.

An important note: Members of the university community should remember that the UTSA Behavioral Intervention Team remains available. Also, if an individual’s behavior indicates an immediate safety concern, please contact the UTSA Police at 210-458-4911.


Have a question that's not answered here? Email coronavirus@utsa.edu

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