Spring semester updates & COVID info Roadrunner Roadmap

COVID-19 Testing FAQs

Testing Site FAQs

Livingston Med Lab's on-campus testing location (HSU 1.002) is available to current UTSA students, faculty and staff and is not available to the general public. Livingston Med Lab's Sonterra location (18322 Sonterra Place, Suite 101, San Antonio), however, is available to everyone.

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Please bring your UTSA Card and a photo ID which will verify your date of birth (e.g. driver's license, passport).

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Results are available online 12-48 hours after testing. When your results are available, you will receive an email from results@livingstonmedlab.com with an attachment which contains your results. When prompted for a password to open the attachment, enter the password 18322.

If you do not receive this email, be sure to check your spam folder, and then contact recoveryops@utsa.edu. In your message, indicate that you have not received your test results, and provide your (1) name, (2) phone number, and (3) test date. A member of the COVID Response Team will contact you.

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You can download a copy of the On-Campus Testing Information Sheet here.

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The on-campus testing sites administer a PCR (Polymerase chain reaction) test for COVID-19. The test can tell whether someone has the virus very early on, even if they don’t have symptoms. This test is only for the COVID-19 virus. It will not detect the presence of any other viruses or diseases. Please note that this test only detects the presence or absence of the virus at the time it is administered. It is possible to have a negative test and later contract the virus.

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During the test, a technician will insert a special cotton swab in both sides of your nose and move it around for about 15 seconds. It won’t hurt, but it might be uncomfortable. The technician sends the swab to a lab to test the material from inside your nose.

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If your test is negative, the results will be shared with you and Student Health Services/UT Health Wellness 360 (for students) or Occupational Health (for faculty and staff). If your test is positive, your name will also be forwarded to San Antonio Metro Health, as required by health officials. UTSA will assist Metro Health with contact tracing.

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There is no cost for testing administered as part of the mandatory testing program.

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Employees who work remotely can get tested for COVID-19 from the comfort their home. MDLIVE doctors can assess your condition, order an at-home COVID-19 test, provide symptom treatment plans and help determine the necessary next steps. At-home COVID-19 tests are generally delivered to your home within two days, and results are communicated via text one to two days after your sample is received. MDLIVE is fully covered for UT SELECT Blue Cross Blue Shield members.

Please note: While MDLIVE does provide at-home COVID-19 tests, the decision of whether you qualify for MDLIVE to send a test to your home is made at the discretion of your MDLIVE physician.

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General Mandatory Testing Program FAQs

Yes, although your vaccination status will determine what steps you need to take. Visit the Mandatory Testing Information page to see how the program applies to you.

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Yes. Roommates constitute a member of your household.

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When a positive test result is reported, UTSA will immediately ask the person who tested positive to isolate. Next, we will determine who else on campus may have been exposed to the person who tested positive, such as classmates or co-workers, and invite them to be tested as well. By participating in the mandatory testing program, you help UTSA better understand the spread of the virus on campus so we can make timely decisions on preventative measures. Housing roommates are notified by UTSA Housing and Residence Life and will receive instructions for quarantine options. Additionally, the contact tracing team works with COVID-positive individuals to identify and notify close contacts. Since a COVID diagnosis is personal health information, UTSA must be careful not to share the identity of the COVID-positive individual.

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Yes, Roadrunners can test anywhere they wish and provide their results. However we recommend testing at these locations because it’s free, convenient, has a quick turnaround time, and the UTSA COVID Response Team can quickly respond with guidance and support.

If you obtain your test from another testing provider, ensure that you are given a PCR (polymerase chain reaction) test. Rapid antigen test results will not be accepted for this program, as rapid antigen testing is less sensitive and negative results from these tests do not necessarily rule out COVID-19 infection.

To submit your test results, complete the online COVID-19 Case Report. A member of the UTSA Covid-19 Response Team will reach out to you.

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No, the data collected is not used for research. The purpose of this program is to identify COVID-19 cases among our on-campus community. This information allows us to make timely decisions for intervention and response.

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The results of tests administered by Livingston Med Lab or Student Health Services/UT Health Wellness 360 will be shared with you and UTSA's COVID Response Team, which includes representatives from Student Health Services, Housing and Resident Life, and contact tracing. If your test is positive, your name will be forwarded to San Antonio Metro Health, as required by health officials. UTSA will assist Metro Health with contact tracing.

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You do not have to come to campus for the sole purpose of testing, but you must get tested if you meet the criteria.

You do not have to test at a UTSA-affiliated site. If you obtain your test from another testing provider, ensure that you are given a PCR (polymerase chain reaction) test. Rapid antigen test results will not be accepted for this program, as rapid antigen testing is less sensitive and negative results from these tests do not necessarily rule out COVID-19 infection.

Finally, remember to report your test results.

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Students and staff in the Athletics cohort should continue to be tested according to existing testing protocols for Athletics.

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The program will run through the end of the spring semester. This is an extension of the original program end date of October 15. The mandatory testing program remains subject to extension.

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Contact UTSA Recovery Operations at RecoveryOps@utsa.edu.

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