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Reduce, Reuse, Recycle


 

Ersamo Garza Financial Affairs’ Surplus Team began the Reduce, Reuse, Recycle program last October. The program aims to better communicate available surplus property to the general campus community, saving money by avoiding unnecessary purchases.

The program instituted new walk-in hours on Fridays from 9 a.m. to 2 p.m. so campus community members can preview equipment their departments may need. 

People unable to meet in person on Friday can view the on-line portal (http://www.e-surplus.com) of available surplus inventories, which includes descriptions and photos of all items. To get answers to questions about gently used items or how to collect, pick up, or remove equipment, contact Surplus at surplus.property@utsa.edu

The department also started using the Outlook calendar, available to all of the university, to directly schedule surplus property pick-ups and deliveries with faculty and staff. The combination of the e-surplus website, the centralized e-mail address, and the ability to schedule within Outlook, has delivered new efficiencies to the process.

Reduce, Reuse, Recycle Process Changes

  • Designated Friday 9 am – 2 pm as a “walk-in” time to visit the warehouse.  Visitors (with UTSA ID) are welcome at other times by calling ahead
  • Uses Outlook to schedule customer pick-ups and deliveries, directly with the customer. This schedules an appointment with the customer and provides the Surplus Property Supervisor and team with a clear picture of the days’, weeks’ and months’ activity.
  • Established a goal of picking up items within five business days upon receipt of the request.
  • Making progress toward an automated request process. 
  • Participated in and incorporate lessons from Customer Service Training (SD 119). 
  • Revised website and FAQ’s to be more detailed and customer friendly.
  • Photograph gently used furnishings and equipment in their location to better stage the items.
  • Uses an on-line portal, linked from utsa.edu/surplus, to showcase the gently used furnishing and equipment.
  • Took advantage of auction house services (at no additional cost), to stage auctions, which freed up in-house resources

Surplus Success Stories
During this fiscal year, 4,000 items have been picked up to date, and 498 items have been redistributed/reused by the campus community, which amounts to a savings of $72,000.

“We hope to see this number exponentially grow as more and more awareness about our programs spread,” said Rosanne Gorny, Sr. Associate Director, Financial Services & University Bursar.   “The real driving force behind these improvements has been the Surplus Property Team, who have been very willing to embrace change, share ideas, and deliver excellent customer service.”

Leading that team is Erasmo Garza, the Surplus Property Supervisor, who has 26 years of experience from the military in logistics and strategic planning. Garza has already seen many positive changes from the “Reduce, Reuse, Recycle” program and has received positive feedback from campus clients about the ease of use and quick response time.

For more information about the surplus program, please visit http://www.utsa.edu/surplus; email surplus.property@utsa.edu; or call Garza at ext. 6272. 

I just wanted to say that the revised process for surplus pick up is greatly appreciated. It has helped us so much in maximizing our office and lab spaces. 

Ben Campos – Administrative Manager 
The University of Texas at San Antonio
Department of Mechanical Engineering

 

 

08-11-2016