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UTSA Police Launch LiveSafe App

Introducing New Level of Safety for UTSA Campus Community

UTSA is the first UT System school to introduce the LiveSafe app, now available at 150 universities around the country. The LiveSafe Solution is a mobile two-way safety communications platform and risk-mitigation tool used by businesses and universities. It is designed specifically to improve the safety of the campus community and to prevent harmful incidents. LiveSafe@UTSA gives UTSA an immediate path to communicating safety information to UTSA Police Communications and to our constituents. It also delivers peer-to-peer and self-service tools to help students, staff and faculty stay safe, in everyday and high-risk scenarios.

To download and set up LiveSafe@UTSA

  1. Download the app on your iPhone or Android.
  2. Fill in your user profile over several screens.
  3. You’re Rowdy Ready! Start using the app to stay safe and to prevent crime and harm to our community.


For more information, contact Annette Parker in UTSA Public Safety at 210-458-5789.

Look for more information in the months ahead. Be Rowdy Ready, UTSA!

LiveSafe@UTSA Crowdsources Safety

  • Share information – Submit reports for suspicious activity or an on-campus disturbance with photo, video, or audio attachments. You have the option to send anonymously, also.
  • Have peace of mind with SafeWalk – Invite others to "virtually escort" and monitor your location on a real-time map. Simultaneously, SafeWalkers can chat with one another or call 911 if needed.
  • Navigate UTSA campuses – Refer to a map for locations of campus buildings where you can seek safety. Includes locations of emergency devices (AED’s, Blue Light Phones, EVAC Chairs).
  • Summon emergency help – UTSA Police officials can leverage location data in an emergency, allowing faster response times.
  • Access emergency information – Have fast access to important campus support resources and emergency procedures, even when you are unable to connect to the Internet.

Download Information Sheets:

Frequently Asked Questions

What is LiveSafe@UTSA?

LiveSafe is a free mobile app made available by UTSA Police to and for our campus community. Designed to prevent crime and enable better incident response, the LiveSafe technology includes an app for smartphone users that is connected to a cloud-based dashboard.

What are the main features of LiveSafe?

The core features include quick tip submittal via text with picture and video attachments (including the option to stay anonymous), live chat with safety officials, fast access to emergency phone numbers that initiate location tracking when called, a comprehensive safety map that pinpoints incidents on or near campus, and a peer-to-peer tool called SafeWalk that allows friends or family members to watch out for each other through location monitoring and group chat. Additionally, app users can receive important broadcast notifications specific to their campus.

Why would someone use this app in an emergency?

So long as users have the capacity to make voice calls, we encourage anyone in an emergency to always call 9-1-1. If, however, a user is unable to make a direct call due to situational or technical issues, or if they must be discrete, then LiveSafe reporting becomes advantageous. Additionally, when the Emergency button is used to dial 9-1-1, dial campus police, or message campus police, location services are enabled to help emergency personnel find your location.

If I download LiveSafe, can law enforcement see my location whenever they want?

No.  When you submit a tip, your current location is only submitted once and is attached to that tip. Tracking is not enabled. However, when you use the Emergency button, your location is tracked until you stop location tracking within the Emergency button screen.

Why do I need to fill out a user profile after downloading LiveSafe?

Filling out the user profile will help law enforcement contact you if additional information is needed after you submit a tip. If you use the Emergency button, they will have immediate access to your name and contact information. This is imperative in emergency situations if you lose connection with law enforcement or if your identity is needed because you are in distress.

Is the anonymous feature really anonymous if I have filled out my user profile or if I use the chat feature?

Yes, it is. If you check the "Send Anonymously" box when submitting a tip, your user information will show up as "Anonymous" in all of the fields. For example, even if UTSA Police uses the Live Chat feature to obtain additional information, you will still appear as anonymous.

What happens when I click "Call 911" from the Emergency button?

When you click on the "Call 911" button from the Emergency screen, a confirmation bubble will appear with "call" or "cancel" options. This will help ensure that users do not accidentally call 911 if it is not an emergency.

When I first download LiveSafe, why is the app asking to access my contacts?

The app will ask to access your contacts so you can easily add friends and family members to your LiveSafe contact list. This list is used for SafeWalk.

Do I need to enable location services for LiveSafe for it to work?

Yes. In order for the location-dependent features to work—like SafeWalk, tip submittal, and location tracking during emergency calls and messages—LiveSafe needs to be able to access your location. You will not be actively tracked when the app is not in use and when you are using non-location-dependent features.

What if a tip I submit turns out to be a mistake?

Users will not be penalized for making claims that turn out to be untrue. So long as reports aren't purposefully and falsely claimed, people are encouraged to share information. As a reminder, "people" are not suspicious...behaviors are.




Updated 9/10/18