Card/Key Access Request Procedures

Submitting Access Requests

Departmental authorized requestors may request that key or electronic access be granted to employees of their academic or administrative department by submitting a Card/Key Access Request. For information on who can make access requests, refer to the FAQ.

Each department head is responsible for reporting any changes of their authorized requestors to Security Services. Reference HOP 8.04 for policy updates.

Key requests must list each door the recipient will access. Security Services will send an automated confirmation of receipt to the department’s Requestors; they will also be notified via automated email once the keys are ready for pickup. Keys will be held at the Security Services office and/or UTSA PD DTC for up to four weeks before being destroyed.

Requesting lost key replacements — Lost keys should be reported immediately to Security Services and to the department responsible for requesting the keys. Lost key replacement requests must have the PD report number; its issuance will be determined by Security Services.

Rekeying of Space

Rekeying of offices may also be requested via the Card/Key Access Request and selecting the Mechanical Key Request Tab.

The term “rekey” refers to the re-combination or changing out of cores and issuance of new keys. This is primarily done for physical security control in the case of new space allocation or department move, a lost key affecting security of an area, or remodeling/construction.

Key Pickup

  • Keys requested for UTSA 1604 Campus may be picke up at UTSA PD Security Services, Bosque Building 1.200—UTSA ID Card required. Only the employee to whom a key is issued is permitted to pick that key. If a recipient is physically unable to pick up his or her key, arrangements may be made by UTSA PD Security Services personnel to deliver the key and obtain his/her signature.
  • Keys requested for UTSA DT Campus and ITC may be picked up at UTSA Downtown University Police Administration Office, BV 1.303.
  • Keys requested for ITC personnel may be picked up from the ITC Police Department.

Doors with electronic access control

Security Services will not issue keys for these types of doors. Please do not include doors with card readers or other electronic access on your mechanical key request. Instead, use the form to request electronic access.

Separation of Personnel or Keys No Longer Needed

All keys no longer in use, or keys returned to department’s administrative personnel by employees who are separating/transferring, must be returned to Security Services.

Click here to create a new Card or Key Access Request

Contact Us


Main Campus (map)

BOS 1.200
210.458.6855
210.458.6248 fax
Security.Services@utsa.edu
Monday-Friday
8:00 am-5:00 pm

Downtown Campus (map)

BV 1.303 (key pickup/dropoff)