SafeZone Mobile App
Emergency Assistance at Your Fingertips
UTSA prioritizes campus security, offering 24/7 police and security coverage to protect the Roadrunner community year-round. The SafeZone mobile app strengthens this commitment by offering a fast and reliable way to connect with the UTSA Police Department (UTSAPD) for immediate assistance and support in critical situations.
The free safety app offers instant access to emergency dispatchers and responders, accurately pinpointing and sharing your location when help is needed. Your device’s GPS is only activated when you initiate an alert, and location sharing automatically ends once the alert is canceled, ensuring privacy. Additionally, SafeZone delivers timely emergency notifications, providing continuous support across all UTSA campuses.
UTSA's former safety app, LiveSafe, is no longer available. We encourage all Roadrunners to download the new SafeZone app today.
Using SafeZone
SafeZone helps you stay connected and safe at UTSA by offering on-demand access to emergency services and UTSAPD at the touch of a button, ensuring that UTSA remains a safe place work, learn and discover. Discover the app’s features below.
Emergencies
If you feel threatened or need urgent assistance while on campus, use this button in the app to quickly get in touch with UTSAPD. If off campus, you will be connected to 911.
Non-Emergencies
If a minor, non-emergency incident occurs while you are on campus, use this button in the app to connect with UTSAPD dispatch for assistance.
Crisis Line
Reach out when you need support. UTSA's Mental Health Crisis Helpline is available through SafeZone. Information shared through the helpline is confidential.
Emergency Alerts
In the event of an incident on campus, UTSA emergency alerts will appear in the app.
Send a Report
Use this feature to send UTSAPD a report about a situation that may require their attention. Reports can be anonymous.
Protect Your Privacy
You’re in control – your location is only shared when you raise an alert to request assistance, check in or send a report that is not anonymous.
Download the SafeZone App
Get started by downloading the free app through Google Play or the Apple Store.
- Enter your UTSA email and hit “Next.”
- Log in via UTSA’s SSO.
- On the signup page: verify your information and upload a photo of yourself to assist emergency responders. Press “Sign Up” when done.
- Read and accept the terms and conditions.
- You will be prompted to “Choose Groups” on the next screen. Click “Done” as there are no groups set up at this time.
- Review permissions for the app. Click “ok.” You will then be prompted to grant SafeZone access to your location while the app is in use, find Bluetooth devices to help with location accuracy, and accept push notifications to receive important UTSA notifications.
Frequently Asked Questions
What is SafeZone?
SafeZone is a mobile app that enhances personal safety and security at UTSA. It allows users to quickly call, text and send tips to UTSAPD.
How do I download SafeZone?
Download the app from your mobile device's app store and complete the registration process using your UTSA email address and cell phone number. Double check that your contact information is accurate during registration.
Which mobile devices are compatible with SafeZone?
SafeZone is compatible with iOS and Android devices.
How is my privacy protected?
Your location and personal information are only shared with authorized emergency response personnel when necessary. Additionally, when using the “Submit a Report” function, your name and location are only added to the report if you opt to do so.
Will SafeZone track my location all the time?
No. SafeZone only shares your location with the response team when you activate an emergency alert by pressing the “Emergency” button.
How do I raise an alert in SafeZone?
You can raise an alert by pressing the “Emergency” button in the app.
What happens when I select the Crisis Line button?
The “Crisis Line” button connects you to UTSA's Mental Health Crisis Helpline. Information shared through the helpline is confidential.
Can I use SafeZone off campus?
Yes, you can use SafeZone off campus. When you are off campus, “Emergency” and “Help” calls will prompt you to call 911 instead of UTSAPD. Additionally, the ability to text UTSAPD through the app is unavailable off campus.
Why does the “Non-Emergency” button change to “Help” when I am off campus?
The UTSAPD provides a "Non-Emergency" option for campus-related inquiries and non-emergency services. When off-campus, this button changes to "Help" and prompts you to call 911 to connect with the appropriate emergency services in your local jurisdiction. If you are off campus and would like to reach UTSA’s non-emergency line, call 210-458-4242.
What should I do if I accidentally press an alert button?
If you accidentally raise an alert on campus, you have five seconds to cancel it before it is sent to the UTSAPD. After five seconds, you can still cancel or contact UTSAPD via call or text to inform them of the mistake. If you accidently raise an alert off campus, your local police department is not engaged until you select the option to “Call 911.”
What should I do if I am having trouble submitting an alert on campus?
If the app is not working and you need to reach UTSAPD in an emergency, call 210-458-4911 or 911 to reach local police if off campus. For non-emergency assistance on campus, call 210-458-4242.
What should I do if I have technical issues with SafeZone?
If you experience technical issues, select “App Support” in the app to email the SafeZone technical support team.
Do I need to sign up for SafeZone to receive UTSA emergency alerts?
No, you do not have to sign up to receive UTSA emergency alerts, as all UTSA students, faculty and staff are automatically enrolled to receive them. You can update your preferred phone number for receiving emergency alerts via ASAP. Or, if you have the SafeZone app, you can update the mobile phone number in your profile on the app, as your preferred alerts phone number is also found there.
