Performance Efficiency Metrics

Financial Strategy & Operations plays a critical role in supporting The University of Texas at San Antonio's mission by delivering reliable financial services, business operations and strategic support to the academic campus. Through a commitment to service excellence, efficiency and continuous improvement, our teams help ensure UT San Antonio's resources are managed responsibly and effectively.

The metrics below provide a snapshot of our performance and the impact of our work on the academic campus—work that supports the university's teaching, research and student success goals. They also reflect our ongoing focus on operational excellence, responsible stewardship of university resources, and continuous improvement in service delivery.

2026 Fiscal Year Metrics

Accounting Services

Metric name with the goal and current result achieved
Metric Goal Result
Correction Processing Time 2 Days 74%
Cost Center Setup Processing Time 2 Days 99%
IDT Processing Time 3 Days 94%

Financial Services

Metric name with the goal and current result achieved
Metric Goal Result
Appeal Processing Time 5 Days 100%
Email Response Time Same Day 100%

Grants & Contracts Financial Services

Metric name with the goal and current result achieved
Metric Goal Result
New Award Processing Time 21 Days 12 Days (avg)
Award Modification Processing Time 14 Days 8 Days (avg)
Cost Transfer Processing Time 10 Days 7 Days (avg)
Eligible Invoice Submittal Time 99% 100%
Total A/R Payments Applied $220.8M

Purchasing

Metric name with the goal and current result achieved
Metric Goal Result
Change Order Cycle Time 2.5 Days 3.3 Days (avg)
Requisition Cycle Time 4 Days 2.2 Days (avg)