Southwest Campus: Support Team and Resources

Employees should direct questions regarding paychecks to payroll@utsa.edu

UTSA employees have access to PeopleSource, a one-stop platform for inquiries. Using PeopleSource, you can search for answers to commonly asked questions or submit a ticket for more complex inquiries. Members of the People Excellence team will respond to your inquiry.

Yes, the university partners with Deer Oaks to provide EAP services to employees. Visit the EAP web page to learn about available services and view contact information.

UTSA internet will be installed on the Southwest Campus by September. In the meantime, employees can use the SWSCHOOL_GUEST Wi-Fi or submit a ticket to University Technology Solutions for non-guest access.

Employees can contact the Tech Café for technology assistance or can contact on campus support at SWCinfo@utsa.edu or (210) 458-3712.

If you need immediate access to a space, contact the UTSA Police Department non-emergency number at (210) 458-4242. If you have general questions about accessing certain rooms or buildings, contact security.services@utsa.edu.

Not at this time. Infrastructure for swipe card access is currently being evaluated, and more information will be provided as it becomes available.

UTSA employees who need to reserve a space on campus for a meeting or event should contact Debra Justice, Executive Director of Events.

Building schedules are currently being evaluated. More information will be shared in the near future.

Yes. UTSA Police officers and Public Safety Officers (guards) are on the Southwest Campus. These officers also work at the Downtown Campus and the Institute of Texan Cultures, so there may be times when an officer responds from one of these locations, depending on their schedule for the day. Regardless, officers make regular checks to the Southwest Campus and our other downtown locations throughout the day, and they will respond promptly to emergencies at all locations.

Non-emergencies should be reported to the UTSA Police Department at (210) 458-4242. In the event of an emergency, call (210) 458-4911.

Yes. Call the UTSA Police Department non-emergency number at (210) 458-4242.

UTSA maintains several different emergency alert systems for the Southwest Campus. The primary alert system for employees provides emergency updates by text, email or voice message. Current employees and students can customize alert preferences through ASAP, under the “personal information” tab. Information is also shared on the university’s official Twitter account and on the Campus Alerts website. In the event of an emergency, computers connected to the UTSA network will also see a scrolling alert bar on screen.

Visitors, guests or others without a myUTSA ID can sign up for temporary emergency alerts by texting UTSAGuest to 226787. Registration expires after sixty days, or can be canceled by replying STOP UTSAGuest.

LiveSafe is a safety resource for Roadrunners, and is available for iPhone and Android. The app allows you to report suspicious activity, access university safety resources, report incidents, use the Safewalk feature and more. Another safety resource for staff and students at the UTSA Southwest Campus is the Live Safe app, available on iOS and Android. The LiveSafe app allows students, faculty, staff, and visitors to: Report Suspicious Activity, access UTSA Safety Resources, Report Incidents, select Emergency Options, and use the Safewalk feature. Learn more.

Wall-mounted first aid kits are located on each floor. The inventory of these first aid kits is regularly maintained; however, if a particular resource in the kit is empty or running low, please notify Occupational Health. Additionally, three automated external defibrillators (AEDs) are mounted on campus hallways.

The Southwest Campus has several parking lots conveniently located near campus buildings. View a color-coded parking map on the Campus Services website.

Parking permits are required to park on UTSA campuses. Purchase your permit on MyParking. Permits typically arrive in the mail in 5-7 business days. At the end of the purchasing process, you will have the option to print a temporary permit that you can use while you wait for the official permit to arrive. If you’re unsure which parking permit is right for you, view a full list of permit options and explore our color-coded parking maps to determine which permit allows you to park in your preferred location. Remember, UTSA parking permits are valid on all UTSA campuses – this means you can use your permit at the Southwest Campus, as well as any of our other campuses.

Yes, a collaborative process has been developed with UTSA Professional and Continuing Education. Attendees will be emailed a dashboard permit as part of the sign-up process for the class. 

Yes. Visitor parking is available in ParkMobile short-term hourly parking spaces. If a department wishes to provide other parking options for their guest(s), they should reach out to VisitorParking@utsa.edu for options.

Yes, there is a 30-minute load/unload zone in the SW1 Lot.

All event parking should be coordinated through RowdyLink when the event is submitted. During the RowdyLink process, one question will ask if parking accommodations are needed. Answering “yes” will automatically notify our Event Parking team. If for any reason the event cannot be entered into RowdyLink, please email VisitorParking@utsa.edu and the team will assist you with options for your event.

While the university does not currently offer on-campus dining options at the Southwest Campus, there are many local restaurants conveniently located near campus. We encourage you to explore local dining options here.

VIA provides quick and convenient transportation between campuses. UTSA faculty, staff and students ride VIA for free with the VIA U-Pass program. Explore routes between campuses, learn more about U-Pass or plan your trip using VIA’s goMobile+ app.

No. Masks are not required on the Southwest Campus, or on any UTSA campus, in accordance with Texas Executive Order GA-36. However, Roadrunners are strongly urged to mask up on campus when they are around others, especially during periods when San Antonio’s COVID-19 community level is high. The CDC recommends wearing face coverings while indoors in public during periods of high local risk. 

COVID-19 testing is available at numerous locations, including local pharmacies, health clinics and doctor’s offices. Additionally, Roadrunners can take advantage of widely available at-home COVID-19 testing options. On-campus testing is available at UTSA’s Main Campus. Students, faculty and staff can visit Livingston Med Lab’s H-E-B Student Union testing site (HSU 1.002) during operating hours. Students can get tested for free at Wellness 360 by making an appointment through the MyHealth portal.

If you test positive for COVID-19 or if you are experiencing COVID-19 symptoms, please submit a COVID Case Report. A member of the COVID Response Team will reach out to you to provide next steps, give quarantine and isolation guidance, and conduct contract tracing when needed.

For all routine work requests, please submit a request through the Facilities iService Desk. Alternately, employees can call the Facilities Service Center at 210-458-4262 from Monday through Friday, 8:00 a.m. to 9:00 p.m. To check the status of a work request or change an existing request, email FacilitiesServiceCenter@utsa.edu

For urgent Facilities concerns, contact the Facilities Service Center at (210) 458-4262. The Service Center is available Monday-Friday, 8 a.m. to 7 p.m. After normal operating hours, please contact the 24/7 Operations team at (210) 458-5277.