Troubleshooting for New or Returning Applicants
Explore troubleshooting solutions for issues accessing the application system, how-to guides to help complete your application and frequently asked questions about the application and hiring process.
Login issues can generally be resolved by clearing your browser's cache. Follow the instructions for your browser below. You can also try logging in via a different browser. The browsers listed here are all compatible with the application system.
- On your computer, open Chrome.
- At the top right (three vertical dots), click “More tools”.
- Select “Clear browsing data”.
- At the top, choose a time range. To delete everything, select “All time”.
- Check these boxes: "Cookies and other site data" and "Cached images and files".
- Click "Clear data".
- At the top right (three horizontal dots), select "Settings".
- Click on "Privacy, search and services".
- Under "Clear browsing data," select "Choose what to clear".
- Choose a time range from the "Time range" drop-down menu.
- Choose the types of data you want to clear. For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
- Select "Clear now".
- Click the menu button (three horizontal lines) at the top right and select "Settings".
- Select the "Privacy & Security" menu on the left side.
- In the "Cookies and Site Data" section, click "Clear Data".
- Remove the check mark in front of "Cookies and Site Data".
- With "Cached Web Content" check marked, click the "Clear" button.
- Close setting page to automatically save your changes.
- In the Safari app on your Mac, choose "History > Clear History," then click the pop-up menu.
- Choose how far back you want your browsing history cleared.
After Browser Cache Is Cleared
After clearing the cache, you must close all your browser sessions to complete the browser cache and cookie cleanup. Restart a new session by launching the browser (this will generate a new security cookie; this needs to be performed once). Do not restore browser sessions if asked.
Where can I find a list of jobs at UTSA?
Visit UTSA Careers to view current job openings at UTSA.
What is the time frame to fill a position?
Timelines vary with each position. Hiring can take a few months, and in some cases, longer.
How do I find out the status of my application?
Log in to UTSA Careers and click on Job Applications to view your application status.
What does "preferred qualifications” in the job posting mean?
All positions require specific education, experience and skills. To meet the requirements for the position, applicants must have these required qualifications. Preferred qualifications are skills or experience that go above and beyond the required qualifications. They are not required for consideration, but are qualifications that the hiring manager may prefer an applicant possess. Applicants with preferred qualifications may be considered more qualified than an applicant who does not possess them.
My online application was referred to the hiring manager, but I still have not been contacted. Is there further action needed on my behalf?
No further action is needed. Being referred to the hiring manager may not result in a candidate being interviewed. The hiring manager reviews all candidates and determines the most qualified candidates to interview based on the application, resume and any required supporting documents.
Who do I contact if I am having issues creating a profile on the UTSA Careers website?
If you are having issues creating a profile, email Talent Acquisition and use the following subject line: Profile Assistance Requested. Add an explanation of the issues you are having.
How do I create an account on the UTSA Careers website?
Refer to the Register and Apply job aid for instructions.
How do I reset my password on the UTSA Careers website?
Refer to the Reset Password guide for instructions.
Are there any limitations when creating a username and password?
Your username and password may contain any combination of characters, including letters, numbers and special characters.
Can I still apply for a position that was posted during previous weeks, but is not posted now?
If the posting is no longer listed on the UTSA Careers website, then the position has closed and is no longer accepting applications.
In addition to the online application, what other documents are required?
Refer to the job posting as each position has specific information on the required documents that must be uploaded to be considered for the position.
If I do not finish my application, can I save it and complete it later?
You can save your application and return later to complete it. Click the Save as Draft button at the top of the page during any step of the application process. When you are ready to complete the application process, log back in to the system and click View My Job Applications to continue your application. Note that incomplete applications will not be considered.
How do I attach a resume or other required documents to my application?
Refer to the Uploading Multiple Documents guide for instructions.
How do I know my application was received?
After submitting your application, you will immediately receive an automated email with your confirmation number.
Once my application has been received, what are the next steps?
Once you submit your application, an automated email is sent to you confirming the submission was received. Due to the volume of applications, only those applicants proceeding to the interview process will be notified of consideration for the position. You will receive an automatic disposition once the position is filled or if you do not meet the qualifications for the position.
How do I make changes to my application once it has been submitted?
Once an application has been submitted, you cannot make changes. You will have to withdraw your application and re-apply to the position with the necessary updates needed.
How do I withdraw my application from consideration?
Refer to the Withdraw Application guide for instructions.