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Troubleshooting for New or Returning Applicants

Explore troubleshooting solutions for issues accessing the application system, how-to guides to help complete your application and frequently asked questions about the application and hiring process.

Troubleshooting

Login issues can generally be resolved by clearing your browser's cache. Follow the instructions for your browser below. You can also try logging in via a different browser. The browsers listed here are all compatible with the application system.

Google Chrome

  1. On your computer, open Chrome.
  2. At the top right (three vertical dots), click “More tools”.
  3. Select “Clear browsing data”.
  4. At the top, choose a time range. To delete everything, select “All time”.
  5. Check these boxes: "Cookies and other site data" and "Cached images and files".
  6. Click "Clear data".

Microsoft Edge

  1. At the top right (three horizontal dots), select "Settings".
  2. Click on "Privacy, search and services".
  3. Under "Clear browsing data," select "Choose what to clear".
  4. Choose a time range from the "Time range" drop-down menu.
  5. Choose the types of data you want to clear. For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
  6. Select "Clear now".

Mozilla Firefox

  1. Click the menu button (three horizontal lines) at the top right and select "Settings".
  2. Select the "Privacy & Security"   menu on the left side.
  3. In the "Cookies and Site Data" section, click "Clear Data".
  4. Remove the check mark in front of "Cookies and Site Data".
  5. With "Cached Web Content" check marked, click the "Clear"   button.
  6. Close setting page to automatically save your changes.

Apple Safari

  1. In the Safari app on your Mac, choose "History > Clear History," then click the pop-up menu.
  2. Choose how far back you want your browsing history cleared.

After Browser Cache Is Cleared

After clearing the cache, you must close all your browser sessions to complete the browser cache and cookie cleanup. Restart a new session by launching the browser (this will generate a new security cookie; this needs to be performed once). Do not restore browser sessions if asked.

Click on a topic below to open a how-to guide to assist with that portion of the application process.

FAQs

Visit UTSA Careers to view current job openings at UTSA.

Timelines vary with each position. Hiring can take a few months, and in some cases, longer.

Log in to UTSA Careers and click on Job Applications to view your application status.

All positions require specific education, experience and skills. To meet the requirements for the position, applicants must have these required qualifications. Preferred qualifications are skills or experience that go above and beyond the required qualifications. They are not required for consideration, but are qualifications that the hiring manager may prefer an applicant possess. Applicants with preferred qualifications may be considered more qualified than an applicant who does not possess them.

No further action is needed. Being referred to the hiring manager may not result in a candidate being interviewed. The hiring manager reviews all candidates and determines the most qualified candidates to interview based on the application, resume and any required supporting documents.

If you are having issues creating a profile, email Talent Acquisition and use the following subject line: Profile Assistance Requested. Add an explanation of the issues you are having.

Refer to the Register and Apply job aid for instructions.

Refer to the Reset Password guide for instructions.

Your username and password may contain any combination of characters, including letters, numbers and special characters.

If the posting is no longer listed on the UTSA Careers website, then the position has closed and is no longer accepting applications.

Refer to the job posting as each position has specific information on the required documents that must be uploaded to be considered for the position.

You can save your application and return later to complete it. Click the Save as Draft button at the top of the page during any step of the application process. When you are ready to complete the application process, log back in to the system and click View My Job Applications to continue your application. Note that incomplete applications will not be considered.

After submitting your application, you will immediately receive an automated email with your confirmation number.

Once you submit your application, an automated email is sent to you confirming the submission was received. Due to the volume of applications, only those applicants proceeding to the interview process will be notified of consideration for the position. You will receive an automatic disposition once the position is filled or if you do not meet the qualifications for the position.

Once an application has been submitted, you cannot make changes. You will have to withdraw your application and re-apply to the position with the necessary updates needed.

Refer to the Withdraw Application guide for instructions.