Troubleshooting for New or Returning Applicants
Explore troubleshooting solutions for issues accessing the application system, how-to guides to help complete your application and frequently asked questions about the application and hiring process.
Troubleshooting
Login issues can generally be resolved by clearing your browser's cache. Follow the instructions for your browser below. You can also try logging in via a different browser. The browsers listed here are all compatible with the application system.
Google Chrome
- On your computer, open Chrome.
- At the top right (three vertical dots), click "More tools".
- Select "Clear browsing data".
- At the top, choose a time range. To delete everything, select "All time".
- Check these boxes: "Cookies and other site data" and "Cached images and files".
- Click "Clear data".
Microsoft Edge
- At the top right (three horizontal dots), select "Settings".
- Click on "Privacy, search and services".
- Under "Clear browsing data," select "Choose what to clear".
- Choose a time range from the "Time range" drop-down menu.
- Choose the types of data you want to clear. For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
- Select "Clear now".
Mozilla Firefox
- Click the menu button (three horizontal lines) at the top right and select "Settings".
- Select the "Privacy & Security" menu on the left side.
- In the "Cookies and Site Data" section, click "Clear Data".
- Remove the check mark in front of "Cookies and Site Data".
- With "Cached Web Content" check marked, click the "Clear" button.
- Close setting page to automatically save your changes.
Apple Safari
- In the Safari app on your Mac, choose "History > Clear History," then click the pop-up menu.
- Choose how far back you want your browsing history cleared.
After Browser Cache Is Cleared
After clearing the cache, you must close all your browser sessions to complete the browser cache and cookie cleanup. Restart a new session by launching the browser (this will generate a new security cookie; this needs to be performed once). Do not restore browser sessions if asked.
Registering
To register your account in the university's application system, follow these steps:
- On the "Careers" site, click the "New User" link to begin the registration process.
- Enter the required information. Required fields are marked with an asterisk (*). For this step, they include username, password, confirming the password, first name, last name and email address. Entering a phone number is optional.
- Enter your address information as it should appear on your application, ensuring it is accurate to your current address/location.
- Click on the link to "View Terms and Conditions," the select the checkbox to agree to the terms and conditions.
- Click the green "Register" button.
Searching and Applying for a Position
To search and apply for a position, follow these steps:
- Once your account is registered, select "View All Jobs" from the "Careers" home screen.
- On the left-side menu, you can filter available job openings by location, department, job family and year. You can also search for a job posting by keyword using the top search bar.
- Review the available postings and click on the posting to which you want to apply.
- After reviewing the job post, click the green "Apply for Job" button.
- Click the link to "View Terms and Conditions," then select the checkbox to agree.
- Click the "Next" button at the top of the page to proceed.
- In the "Resume" section, attach any required or relevant documents.
- For example, click the "Attach Resume" button.
- Click "My Device."
- Select the file from your computer, then click "Upload."
- When the file upload is complete, click the "Done" button.
- Repeat the steps above as needed for all documents, then click the "Next" button.
- In the next step, add degrees and references as needed.
- Next, answer the questionnaire items by selecting the appropriate answer buttons for each question. When done, click "Next."
- Select the appropriate disability option to self identify.
- If applicable, enter your veteran information.
- In the diversity section, respond to the questions if you wish to self-identify or choose "I Decline to Answer."
- Next, review your application details. Each section of the application can be expanded to review for accuracy.
- To finalize your application, click "Submit."
Education is step five of the application process. Required fields are designated with an asterisk (*) next to the field name.
As a reminder, when a field is searchable, it will have a "Search Criteria" section. To use this, click on "Search Criteria" and then enter as little as one character to search for available codes or field descriptions.
Adding a Degree
When entering your degree, you can identify the specific type of degree earned, where you earned it, the school name, whether the degree was earned and the year it was attained. The default is an "Unknown" degree.
To add a degree:
- Click on "Search Criteria."
- Search for a degree. You can enter an abbreviation, such as "BBA," or you can start typing a word or phrase. For example, entering "B" will begin searching for bachelor's degrees.
- Once you find your degree, select it in the list.
- When entering the country, you can search for countries by typing the first few letters of the full name of the country.
- Searches are also available for the state in which you attended school, the name of your school and your field of study.
- If you completed your degree, click on the "Graduated" check box and enter the year your degree was acquired.
Adding Highest Education Level
In this section, you will identify the level of education attained. To add your education:
- In the "Education" field, use the default value of EL001 that is provided to select the level. Do not search in this field — it will return a "No Rows Found" message and you must remove any search criteria in order to see the EL001 default again.
- Use the "Level" drop-down box to select the highest level of education you have attained.
- On the "Careers" site, click the "Sign In" link to get started.
- Enter your username and password, then click "Sign In."
- Click on "My Account Information."
- On the next screen, make any necessary changes to your name and address.
- Click the "+" button to add another email or phone number or click the ">" button to make changes to existing information.
- Once all changes are made, click "Save." A confirmation message will appear on screen confirming that your account information has been saved.
If you need to log in to the application system but have forgotten your username, follow these steps:
- On the "Careers" site, click the "Sign In" link to get started.
- Click on "Forgot Username."
- When prompted, enter your primary email address, then click "Email Username."
- Check your email account. You will receive a message that contains your username for the application system.
- Return to the application system and sign in with your username and password.
- On the "Careers" site, click the "Sign In" link to get started.
- Click the "Forgot Password" link.
- When prompted, enter your username and click "Email New Password." A temporary password will be sent to the email address on file. Click "Ok" in the pop-up window that appears.
- After retrieving your temporary password from your email account, enter your username and temporary password, then click "Sign In."
- You will be prompted to reset your password. Enter a new password, confirm the password, then click "Reset Password."
- On the "Careers" site, click the "Sign In" link to get started.
- Enter your username and password, then click "Sign In."
- Under the "Applicants" tab, click on "My Job Applications."
- In the "Withdraw Application" column, click "Withdraw" for the appropriate application.
- Click "Ok" to confirm.
- Once your application is withdrawn, a "Date Withdrawn" timestamp will appear.
FAQs
Visit our careers page to view current job openings.
Timelines vary with each position. Hiring can take a few months, and in some cases, longer.
Log in to our careers page and click on Job Applications to view your application status.
All positions require specific education, experience and skills. To meet the requirements for the position, applicants must have these required qualifications. Preferred qualifications are skills or experience that go above and beyond the required qualifications. They are not required for consideration, but are qualifications that the hiring manager may prefer an applicant possess. Applicants with preferred qualifications may be considered more qualified than an applicant who does not possess them.
No further action is needed. Being referred to the hiring manager may not result in a candidate being interviewed. The hiring manager reviews all candidates and determines the most qualified candidates to interview based on the application, resume and any required supporting documents.
If you are having issues creating a profile, email Talent Acquisition and use the following subject line: Profile Assistance Requested. Add an explanation of the issues you are having.
Your username and password may contain any combination of characters, including letters, numbers and special characters.
If the posting is no longer listed on the Careers website, then the position has closed and is no longer accepting applications.
Refer to the job posting as each position has specific information on the required documents that must be uploaded to be considered for the position.
You can save your application and return later to complete it. Click the Save as Draft button at the top of the page during any step of the application process. When you are ready to complete the application process, log back in to the system and click View My Job Applications to continue your application. Note that incomplete applications will not be considered.
After submitting your application, you will immediately receive an automated email with your confirmation number.
Once you submit your application, an automated email is sent to you confirming the submission was received. Due to the volume of applications, only those applicants proceeding to the interview process will be notified of consideration for the position. You will receive an automatic disposition once the position is filled or if you do not meet the qualifications for the position.
Once an application has been submitted, you cannot make changes. You will have to withdraw your application and re-apply to the position with the necessary updates needed.
