Latest information on operational modifications for fall 2021 Roadrunner Roadmap

Activate My Card

Activate and Register Your One Card

To activate your card, enter the URL listed on the removal label on the front of the card. You will be directed to a secure Citibank web page (HTTPS), where you can also register your card so that you can download statements and view unbilled transactions, pending authorizations and declined transactions.

You are required to input your verification ID (last 4 digits of your EMPLID) and select a PIN to complete the card receipt verification process. The PIN may be required to complete the transaction at the point of sale. The PIN replaces the signature and is a more secure payment method that provides protection from fraud. 

Use the Card Activation, CitiManager Registration and Website Navigation job aid to help you through the activation and registration process. It can also help you access your statements, enable alerts, dispute charges and reset your password.

To update your personal information, follow the steps below:

  • Log in to CitiManager
  • From the cardholder homepage, click the card icon on the side navigation bar
  • On the right side of the screen, click the Card Maintenance link. Verify your country and language preference, and click Proceed
  • Update desired fields, scroll to the bottom of the page and click Submit Application

Follow the steps below to access statements electronically. Have your login and password handy:

  • Log in to CitiManager
  • From the cardholder homepage, click the statement icon on the side navigation bar
  • Select the statement date you wish to view and click the Download link
  • Choose desired format (CVS, PDF, EXCEL) and click Download. (Keep in mind that if you are going to reconcile your card, the Excel format is the best to method used to import your receipts for tracking and payment.)

To view your card account summary, follow the steps below. Have your login and password handy:

  • Log in to CitiManager
  • From the cardholder homepage, click the card icon on the side navigation bar
  • View the desired card account information in the Card Overview, Payments, Statements, Aging of Balance and Card Contact Info sections

You can easily sign up for email and SMSalerts to make you aware of any user activity on the card or when the new monthly statement is ready. Have your login and password handy.
Follow the steps below:

  • Log in in to CitiManager and click on the cardholder homepage
  • Then click the Alerts Icon on the side navigation bar
  • Under Contact Preferences, confirm your email address and or/mobile number
  • Select the email or SMS alerts that you wish to receive
  • Agree to the Terms & Conditions
  • Click the Save button to save your changes

Follow the steps below. Have your login and password handy.

  • Log in to CitiManager
  • From the cardholder homepage, click the Statement icon on the side navigation bar to select the statement
  • To dispute a transaction, click the ellipsis (…) link to display the additional transaction detail

Note that a disputed transaction must be submitted within 60 days of the statement date. Multiple transactions are not allowed to be disputed at the same time.

  • Click the Dispute button
  • From the Dispute Reason drop-down list, select the reason for the dispute, complete the required fields, and click Continue
  • Review the dispute details, reason code and the additional details provided and click Submit

Note that if a message indicates a requirement to fax or mail additional dispute information when you select the dispute reason, click the Download Dispute Form button and follow the instructions on the form.

Have your username handy to reset your password.

  • Log in to CitiManager
  • From the CitiManager site login screen, click Forgot Password?
  • Select the cardholder role radio button. Complete the Username and Account Number fields
  • Enter the code in the image field and click Continue
  • In the challenge question answer field, type the answer to the challenge question. Click Continue.
  • A temporary password will be generated and sent to you via e-mail. Click OK to return to the login screen. Log in using your username and temporary password.
  • Type your temporary password in the Current Password field and type your new password in the New Password and Confirm Password fields and click Save
  • In the challenge question answer field, type the answer to the challenge question. Click Continue to log in.