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Consequences of Non-Payment

What to Expect When an Account Is Past Due

When your account is past due:

  1. A financial hold is placed on your account. This action blocks your registration, enrollment verification, transcripts and graduation diploma.
  2. Past-due letters will be mailed to the address we have on file. The first letter is sent once the account has reached 30 days past due, the second is sent once the account is 60 days past due, and the third letter is sent once the account is 90 days past due.
  3. When your account is 60 days past due, a state hold is placed with the Texas Comptroller’s office. This is in accordance with the Texas Comptroller of Public Accounts’ Policy, Reporting of State Debts and Hold Offset Procedures.
  4. Once your account is past due 120 days or more, it may be placed with an outside collection agency. If your account is placed with an outside collection agency, a collection fee of up to 30 percent may be added to your account balance. 

A Collection Agency Called Me

UTSA contracts outside collection agencies to collect on past-due balances. Email the Collections Department or call 210-458-4297 to confirm that the collection agency contacting you was contracted by UTSA.

Note: Once an account is placed with an outside collection agency, your account may not be recalled and will remain in collections until the account is paid in full.

Questions About a Past-Due Balance

If you have any questions regarding your account balance, email the Collections Department or call 210-458-4297.