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What Is a Payment Hold and How Do You Resolve It?
Generally, a vendor is placed on hold when individuals or vendors find themselves owing money to the university or another state agency. If you have a vendor hold, the system is designed to flag or stop your payment from fully processing until you first take care of any outstanding debts you may have with UTSA or another sister agency. For example, you may have an unpaid parking citation or a past due library book fee on file with the university that you will need to clear before you receive payment for a travel reimbursement.
On the other hand, if you are a vendor and you owe monies to a sister agency, such as the State Comptroller’s Office for last month’s sales tax, then you would first need to clear the debt with the State Comptroller’s Office before we can fully process your payment for an outstanding invoice. Once you clear your outstanding debts with State Comptroller’s Office, the system will automatically update your account by releasing your payment once your hold is lifted.
Here are additional reasons payment holds may result:
- Tax delinquency
- Child support delinquency
- Student loan default
If you have a hold with the state or one of its agencies, you will receive a letter from Disbursements & Travel Services after unsuccessfully attempting to process your payment. The letter provides you with action options to resolve the hold(s) under your name so that your payment can quickly process without further delay.